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Abstract

In this title, a leading philosopher of the internet explains how knowledge and expertise can still work - and even grow stronger - in an age when the internet has made topics simply Too Big to Know. Knowing used to be so straightforward. If we wanted to know something we looked it up, asked an expert, gathered the facts, weighted the possibilities, and honed in on the best answer ourselves. But, ironically, with the advent of the internet and the limitless information it contains, we're less sure about what we know, who knows what, or even what it means to know at all. Knowledge, it would appear, is in crisis. And yet, while its very foundations seem to be collapsing, human knowledge has grown in previously unimaginable ways, and in inconceivable directions, in the Internet age. We fact-check the news media more closely and publicly than ever before. Science is advancing at an unheard of pace thanks to new collaborative techniques and new ways to find patterns in vast amounts of data. Businesses are finding expertise in every corner of their organization, and across the broad swath of their stakeholders. We are in a crisis of knowledge at the same time that we are in an epochal exaltation of knowledge. In "Too Big to Know", Internet philosopher David Weinberger explains that, rather than a systemic collapse, the Internet era represents a fundamental change in the methods we have for understanding the world around us. Weinberger argues that our notions of expertise - what it is, how it works, and how it is cultivated - are out of date, rooted in our pre-networked culture and assumptions. For thousands of years, we've relied upon a reductionist process of filtering, winnowing, and otherwise reducing the complex world to something more manageable in order to understand it. Back then, an expert was someone who had mastered a particular, well-defined domain. Now, we live in an age when topics are blown apart and stitched together by momentary interests, diverse points of view, and connections ranging from the insightful to the perverse. Weinberger shows that, while the limits of our own paper-based tools have historically prevented us from achieving our full capacity of knowledge, we can now be as smart as our new medium allows - but we will be smart differently. For the new medium is a network, and that network changes our oldest, most basic strategy of knowing. Rather than knowing-by-reducing, we are now knowing-by-including. Indeed, knowledge now is best thought of not as the content of books or even of minds, but as the way the network works. Knowledge will never be the same - not for science, not for business, not for education, not for government, not for any of us. As Weinberger makes clear, to make sense of this new system of knowledge, we need - and smart companies are developing - networks that are themselves experts. Full of rich and sometimes surprising examples from history, politics, business, philosophy, and science, "Too Big to Know" describes how the very foundations of knowledge have been overturned, and what this revolution means for our future.

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LCSH

Business Information Systems

Subject

Business Information Systems

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Abstract

This book looks at the key skills that are required in organizations in the information intensive society; it also examines the power of information behaviour on the construction of different kinds of shared knowledge and social identity in a group. The book introduces the different dimensions of social capital that is structural and cognitive, and looks at the relational aspects of information behaviour in organizations. This book analyses experiences with two different case studies - in the financial and biotechnology industries - in order to gain additional insights in how the internal organization environment should be designed to support the development of the organization's intellectual capital. Key Features 1. Introduces social capital dimensions to the knowledge management framework 2. Provides empirical work on the new combination of social capital and organizational information behaviour. 3. Two different information sharing practices are presented: a claims handling unit (routine based work) and a biotechnology firm (expert work) 4. Develops social capital measures into qualitative information research 5.The book illustrates the importance of social aspects in ma She has worked as a visiting researcher at Napier University, Edinburgh, 2004-05. Her teaching and research concerns information seeking, information management in business organizations, and aspects of social capital and knowledge sharing in groups and organizations. She has published several articles and papers in these areas. Readership The book is aimed at academics and students at all levels in library and information science, as well as information management and knowledge management practitioners and managers interested in managing information and knowledge effectively.Contents Part 1: Theories of Information Sharing Information sharing in context Patterns of sharing - enablers and barriers Social navigation Part II: Two Practices in Information Sharing Introducing the two cases Claims handlers Expert organisation Part III: Insights into Information, Knowledge Sharing and Social Capital Dimensions of social capital in the two cases Social capital and sharing - building structures for knowledge sharing and its management Importance of the awareness of social capital in connection with information and knowledge sharing in today's companies.

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Footnote

Illustrieren die Fallstudien den aktuellen state-of-the-art vor allem großer Unernehmen, so geht das fünfte und abschließende Kapitel unter der Überschrift "Visionen und Trends" auf zukünftige Entwicklungen ein. Dabei stellen die Autoren zunächst das Verfahren der (Netzwerkanalyse vor, die einen Beitrag zum Verständnis von Struktur, Entwicklungsdynamik und Nutzung großer sozialer Netzwerke liefern kann, und schildern dann am praktischen Beispiel einer Großbäckerei den Ansatz einer living corporate landscape (Unternehmenslandkarte 2.0). Bei beiden Beispielen steht aber weniger der Einsatz von social software an sich im Vordergrund, sondern eher der Einsatz innovativer (Daten-)analytischer Verfahren und Repräsentationen, ggf. mit Bezug zu bestehenden social software-Anwendungen. Insofern wird deutlich, dass sich social software mit anderen Anwendungen im Bereich business intelligence koppeln lässt und so ein Mehrwert für die Unternehmen erzeugt werden kann. Zu den weiteren Technologien, die zukünftig social software-Anwendungen ergänzen können, zählen die Autoren virtuelle Welten und das semantic web, wodurch auch die Bandbreite künftiger Technologiekoppelungen im Umfeld der social software deutlich wird. Ein Glossar und ein sehr ausführliches Literaturverzeichnis runden den Band ab. Den Autoren gelingt es, anhand einer Vielzahl von Einzelstudien den aktuellen Stand des Einsatzes von Web 2.0-Anwendungen im Unternehmen darzustellen. Dass dabei tendenziell Großunternehmen im Mittelpunkt stehen, kann kaum verwundern, da anzunehmen ist, dass diese eher die Ressourcen verfügbaren haben, um solche Lösungen umzusetzen - und gleichzeitig mit der Unternehmensgröße auch die Dringlichkeit von Wissensmanagement-Maßnahmen wächst. Ungeachtet dieser Tatsache dürfte der Band aber gerade auch für kleinere Unternehmen oder Institutionen von Interesse sein, die aus den konkreten Erfahrungen, die in den Fallstudien geschildert werden, lernen wollen und sich dies für eigene Vorhaben zu Nutze machen wollen. Dabei ist der Band allerdings weniger ein Vademecum für die konkrete Umsetzung eines Web 2.0-Projektes, sondern dient der Einarbeitung in die heterogene Szenerie des derzeitigen Web 2.0-Einsatzes."