Head, M.C.; Marcella, R.; Smith, J.M.: Are you being served? : The quality of business information provision in Scottish public libraries (1995)
0.02
0.023290861 = product of:
0.046581723 = sum of:
0.046581723 = product of:
0.093163446 = sum of:
0.093163446 = weight(_text_:headings in 3807) [ClassicSimilarity], result of:
0.093163446 = score(doc=3807,freq=2.0), product of:
0.24837378 = queryWeight, product of:
4.849944 = idf(docFreq=940, maxDocs=44218)
0.051211677 = queryNorm
0.37509373 = fieldWeight in 3807, product of:
1.4142135 = tf(freq=2.0), with freq of:
2.0 = termFreq=2.0
4.849944 = idf(docFreq=940, maxDocs=44218)
0.0546875 = fieldNorm(doc=3807)
0.5 = coord(1/2)
0.5 = coord(1/2)
- Abstract
- Reports on the 2nd of 2 studies using unobtrusive testing of public library reference services in Scotland by students at Robert Gordon University in Aberdeen. For this survey, a specific item of business information on a well known Scottish company was requested at various public libraries. Discusses the results of the survey under the following headings: physical location and setting of issue desk; staff attitude; response to the enquiry; reference interview; search strategy and execution; advice/information offered; and assessment of the quality of the information provided
