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Head, M.C.; Marcella, R.; Smith, J.M.: Are you being served? : The quality of business information provision in Scottish public libraries (1995) 0.02
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Abstract

Reports on the 2nd of 2 studies using unobtrusive testing of public library reference services in Scotland by students at Robert Gordon University in Aberdeen. For this survey, a specific item of business information on a well known Scottish company was requested at various public libraries. Discusses the results of the survey under the following headings: physical location and setting of issue desk; staff attitude; response to the enquiry; reference interview; search strategy and execution; advice/information offered; and assessment of the quality of the information provided

Marcella, R.; Newton, R.: ¬A new manual of classification (1994) 0.02

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Footnote: Rez. in: Knowledge organization 22(1995) no.3/4, S.178-179 (M.P. Satija); Journal of documentation 51(1995) no.4, S.437-439 (R. Brunt)

Marcella, R.; Baxter, G.: ¬The citizenship information needs of the UK public : the quest for representativeness in methodological approach (1999) 0.01

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Date: 22. 3.2002 8:53:04

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