-
Lammers, I.S.; Eijnatten, F.M. van: Improving the management of knowledge in an automation department of a Dutch bank : embarking on action research (1996)
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- Abstract
- In contemporary practice it is widely asserted, that smart management of knowledge (KM) could be a new panacea for the ever-increasing market and environmental demands put an companies in order to become more flexible, leaming and innovative at the same time. Effective KM is becoming a strategic issue in innovative organizations. Traditionally, managers view knowledge as intangible: Being spread all over the company, it is predominantly hidden in all sorts of databases and in the tacit customs of their employees, and often of course it is securely and unattainable locked in their heads. Often managers have asked themselves difficult questions like: "How to manage something you can't see?" and "How do I know whether it is worth the effort?". Although KM as an issue can hardly be evaded nowadays, design-oriented research an how to come to grips with managing the company's intellectual capacities is still very limited. Action research, showing how KM is dealt with in actual practice, is lacking. Our contribution to the conference is straightforward. We wart to discuss the preliminary results of an action-research project that is currently carried out in a large Dutch bank. Our paper supports the ISMICK conference theme an the organization dimension of KM. Based an the literature an innovation, organizational learning and socio-technical systems design, a number of in-depth interviews were held to determine the possible contribution of KM to increase the controllability and flexibility of the automation department. A qualitative analysis of the data Show that over half of the problems (i.e. poor knowledge about the distinctive systems in the organization, insufficient skills levels, unproductive redundancy of activities, 'islands' of knowledge, and recurring mistakes) could be attributed to the company's inability to successfully manage its intellectual capital. Further analysis of the data showed, that the organizational structure and the maturity of the organization - in terms of Bolwijn & Kumpe (1991) - proved to be the dominant factor in determining the KM approach that would fit the organization. In order to lift the rigidities that resulted from the stock of systems to be maintained and from its bureaucratic structure, several suggestions were made in an attempt to solve the problems mentioned. Those suggestions have been discussed with stakeholders in the organization to increase their fitness for implementation. To improve KM in this organization asks for a multifocus renewal effort. Several approaches are distinguished (i.e. competence centers; dedicated career paths; cluster organization; knowledge infrastructure), each focused an a particular knowledge management problem. These proposals form a design oriented research agenda for the study at hand, while at the same time take the explicit aim to foster implementation in close collaboration with the main stakeholders.
- Source
- Knowledge management: organization competence and methodolgy. Proceedings of the Fourth International ISMICK Symposium, 21-22 October 1996, Netherlands. Ed.: J.F. Schreinemakers
-
Valentine, I.: Document management and workflow systems : how they research the SME and workgroup (1997)
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- Abstract
- Examines the practicalities of introducing document management and workflow technology, based on commercially available software products, in a small-to-medium sized business. Produces a workflow model for a hypothetical organization to purchase goods or services associated with its business and examines the enabling technology, and set up costs. There are no generic solutions. Each process needs to be evaluated to determine the automation needs
-
Stock, W.G.: Informationsmangel trotz Überfluß : Informationsgesellschaft verlangt neue Berufe und Berufsbilder (1995)
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- Language
- d
- Source
- Insider. 1995, Nr.4, Juli, S.19-22
-
Crawford, G.A.: Information as a strategicc contingency : applying the strategic contingencies theory of intraorganizational power to academic libraries (1997)
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- Abstract
- This research examines the changes that electronic information technologies have caused on power within organizations. Based on the strategic contingencies theory of intraorganizational power, a model of organizational power is developed and tested. Major features of the model include a technology index, subunit power variables, environmental variables, and bases of power variables (structure, coping with uncertainty, centrality, and substitutability). According to canonical correlation analyses, changes in library automation and changes in the environment are related to changes in both the bases of power variables and power itself. The bases of power, in turn, are related to changes in the power of the library as measured by the percent of the institutional budget allocated to the library, the number of library positions, and the perception of power
-
Kmuche, W.: Strategischer Erfolgsfaktor Wissen : Content Management: der Weg zum erfolgreichen Informationsmanagement (2000)
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- Date
- 19. 7.2002 22:05:14
- Language
- d
-
Laukamm, T.: Elektronische Dokumentation : der Wettbewerbsfaktor der Zukunft (1993)
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- Source
- Technik und Information: Markt, Medien und Methoden. Deutscher Dokumentartag 1992, Technische Universität Berlin, 22.-25.9.1992. Hrsg.: W. Neubauer u. K.-H. Meier
-
Krebs, R.: ¬Die Rolle von Informationssystemen im Konzern : Verflechtung, Kooperation, Koordination (1993)
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- Source
- Technik und Information: Markt, Medien und Methoden. Deutscher Dokumentartag 1992, Technische Universität Berlin, 22.-25.9.1992. Hrsg.: W. Neubauer u. K.-H. Meier
-
Krebs, R.: ¬Der Informationsmarkt : Stand, Tendenzen und Prognosen für die 90er Jahre (1993)
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- Technik und Information: Markt, Medien und Methoden. Deutscher Dokumentartag 1992, Technische Universität Berlin, 22.-25.9.1992. Hrsg.: W. Neubauer u. K.-H. Meier
-
Eickhoff, A.: Wissensmanagement : für die Praxis nutzbar gemacht! (2001)
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- d
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- Online Mitteilungen. 2001, Nr.70, S.21-22 [=Mitteilungen VÖB 54(2001) H.2/3]
-
Nußbaumer, J.: Erfolg mit Wirtschaftsinformationen : Arbeitsplatz Unternehmensberatung (1998)
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- Information und Märkte: 50. Deutscher Dokumentartag 1998, Kongreß der Deutschen Gesellschaft für Dokumentation e.V. (DGD), Rheinische Friedrich-Wilhelms-Universität Bonn, 22.-24. September 1998. Hrsg. von Marlies Ockenfeld u. Gerhard J. Mantwill
-
Artus, H.M.: Ersetzt das Internet den Markt für Informationen? (1998)
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- Information und Märkte: 50. Deutscher Dokumentartag 1998, Kongreß der Deutschen Gesellschaft für Dokumentation e.V. (DGD), Rheinische Friedrich-Wilhelms-Universität Bonn, 22.-24. September 1998. Hrsg. von Marlies Ockenfeld u. Gerhard J. Mantwill
-
Graumann, S.: ¬Der Einsatz des Internet in der Marktforschung : Erfahrungen aus einer internationalen Fallstudie (1998)
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- Information und Märkte: 50. Deutscher Dokumentartag 1998, Kongreß der Deutschen Gesellschaft für Dokumentation e.V. (DGD), Rheinische Friedrich-Wilhelms-Universität Bonn, 22.-24. September 1998. Hrsg. von Marlies Ockenfeld u. Gerhard J. Mantwill
-
Mandl, T.; Stempfhuber, M.: Softwareergonomische Gestaltung von Wirtschaftsinformationssystemen am Beispiel von ELVIRA (1998)
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- Information und Märkte: 50. Deutscher Dokumentartag 1998, Kongreß der Deutschen Gesellschaft für Dokumentation e.V. (DGD), Rheinische Friedrich-Wilhelms-Universität Bonn, 22.-24. September 1998. Hrsg. von Marlies Ockenfeld u. Gerhard J. Mantwill
-
Rolland, M.T.: ¬Die Ware Information - Zugriff auf Volltexte (1998)
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Bantzer, P.: ¬Das Intranet als strategische Infrastruktur der innerbetrieblichen Informationsversorgung (1998)
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Virtuelle Organisation und Neue Medien : Workshop GeNeMe 99, Gemeinschaften in neuen Medien, TU Dresden, 28./29.10.1999 (1999)
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Schulz, H.: Outsourcing : auch bei den Informationszentren der Industrie? (1994)
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Lusti, M.: Data Warehousing and Data Mining : Eine Einführung in entscheidungsunterstützende Systeme (1999)
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