Snavely, L.; Clark, K.: What users really think : how they see and find serials in the arts and sciences (1996)
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- Abstract
- New users encounter numerous stumbling blocks in their search for periodicals, including use of indexes; understanding the citation; searching the online catalogue for the periodical record; interpreting the periodicals holdings; and finally locating the item on the shelf. Each step presents problems that users bring to the reference desk. Suggests user oriented solutions relating to cataloguing practices, screen design, and linking local holdings to periodical databases. Increased collaboration between librarians and those creating the records and providing the access is essential for meeting end user needs
