Search (2 results, page 1 of 1)

  • × author_ss:"Head, M.C."
  • × theme_ss:"Informationsdienstleistungen"
  1. Head, M.C.; Marcella, R.: ¬A testing question : the quality of reference services in Scottish public libraries (1993) 0.02 
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    Abstract
    Discusses the results of an unobtrusive test of Scottish public library reference services, carried out by students of the School of Librarianship, Robert Gordon University, which indicate that, despite a marginal improvement on previous surveys, there is still cause for concern about the quality of response to enquiries. Major problems found include: little attempt to investigate information need; poorly formulated search strategies; failure to exploit fully on site resources; and lack of evaluation of client satisfaction
  2. Head, M.C.; Marcella, R.; Smith, J.M.: Are you being served? : The quality of business information provision in Scottish public libraries (1995) 0.02 
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    Abstract
    Reports on the 2nd of 2 studies using unobtrusive testing of public library reference services in Scotland by students at Robert Gordon University in Aberdeen. For this survey, a specific item of business information on a well known Scottish company was requested at various public libraries. Discusses the results of the survey under the following headings: physical location and setting of issue desk; staff attitude; response to the enquiry; reference interview; search strategy and execution; advice/information offered; and assessment of the quality of the information provided

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