Connaway, L.S.; Johnson, D.W.; Searing, S.E.: Online catalogs from the users' perspective : the use of focus group interviews (1997)
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- Abstract
- Reports results of a study to elicit information from the users of the Wisconsin University at Madison online catalogue (Network Library System (NLS)). The General Library System (GLS) conducted focus group interviews with undergraduate students, graduate students, and faculty. Undergraduate students tend to utilize subject searching capabilities. Graduate students and faculty utilize subject searching only as a last resort; they typically search by known author or title. A significant number of the participants reported experience with library online catalogues other than NLS, although the majority of faculty reported very little experience with other online catalogues. All the focus group participants, but particularly the undergraduate students, evidenced confusion between keyword searching and searching controlled vocabulary. Inclusion of circulation status in the bibliographic records was identified as an important feature of the catalogue
