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Pejtersen, A.M.: Design of a computer-aided user-system dialogue based on an analysis of users' search behaviour (1984) 0.03

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Solomon, P.: Access to fiction for children : a user-based assessment of options and opportunities (1997) 0.02
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Abstract

Reports on a study of children's intentions, purposes, search terms, strategies, successes and breakdowns in accessing fiction. Data was gathered using naturalistic methods of persistent, intensive observation and questioning with children in several school library media centres in the USA, including 997 OPAC transactions. Analyzes the data and highlights aspects of the broader context of the system which may help in development of mechanisms for electronic access

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