Search (2 results, page 1 of 1)

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Abstract

This study explores how user subject knowledge influences search task processes and outcomes, as well as how search behavior is influenced by subject-oriented information visualization (IV) tools. To enable integrated searches, the proposed WikiMap + integrates search functions and IV tools (i.e., a topic network and hierarchical topic tree) and gathers information from Wikipedia pages and Google Search results. To evaluate the effectiveness of the proposed interfaces, we design subject-oriented tasks and adopt extended evaluation measures. We recruited 48 novices and 48 knowledgeable users, that is, intermediates, for the evaluation. Our results show that novices using the proposed interface demonstrate better search performance than intermediates using Wikipedia. We therefore conclude that our tools help close the gap between novices and intermediates in information searches. The results also show that intermediates can take advantage of the search tool by leveraging the IV tools to browse subtopics, and formulate better queries with less effort. We conclude that embedding the IV and the search tools in the interface can result in different search behavior but improved task performance. We provide implications to design search systems to include IV features adapted to user levels of subject knowledge to help them achieve better task performance.

Date

9.12.2018 16:22:25

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Abstract

Findings - The results indicate that both WikiMap and WNavis supported users to identify concepts and their relations better compared to the baseline. In topical tasks WNavis over performed both WikiMap and the baseline system. Although there were no time differences in finding concepts or answering topical questions, the test systems provided users with a greater gain per time unit. The users of WNavis leaned on the hierarchy tree instead of other tools, whereas WikiMap users used the topic map. Research limitations/implications - The findings have implications for the design of IR support tools in knowledge-intensive web sites that help users to explore topics and concepts. Originality/value - The authors explored to what extent the use of each IV support tool contributed to successful exploration of topics in search tasks. The authors propose extended task-based evaluation measures to understand how each application provides useful context for users to accomplish the tasks and attain the search goals. That is, the authors not only evaluate the output of the search results, e.g. the number of relevant items retrieved, but also the outcome provided by the system for assisting users to attain the search goal.