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  • × theme_ss:"Information Resources Management"
  1. Wiley, D.L.: ¬The organizational politics of the World Wide Web (1998) 0.14 
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    Abstract
    The international conflicts within an organization may hinder the successful design and set up of a WWW site. Looks at the 3 most common routes that an organization may take to get on the Web, and presents guidelines for how to overcome the organizational politics that get in the way
    Date
    22. 1.1999 18:41:46
  2. Fensel, D.: Ontologies : a silver bullet for knowledge management and electronic commerce (2004) 0.13 
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    Abstract
    The author systematically introduces the notion of ontologies to the non-expert reader and demonstrates in detail how to apply this conceptual framework for improved intranet retrieval of corporate information and knowledge and for enhanced Internetbased electronic commerce. He also describes ontology languages (XML, RDF, and OWL) and ontology tools, and the application of ontologies. In addition to structural improvements, the second edition covers recent developments relating to the Semantic Web, and emerging web-based standard languages.
    Classification
    004.67/8 22
    DDC
    004.67/8 22
    LCSH
    Semantic Web
    RSWK
    World Wide Web / Datenbanksystem / Abfrage / Inferenz <Künstliche Intelligenz>
    Subject
    World Wide Web / Datenbanksystem / Abfrage / Inferenz <Künstliche Intelligenz>
    Semantic Web
  3. DeRoure, D.: ¬An open framework for collaborative distributed information management (1998) 0.12 
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    Abstract
    The MEMOIR project supports researchers working with a vast quantity of distributed information, by assisting them in finding both relevant documents and researchers with related interests. It is an open architecture based on the existing Web infrastructure. Key to the architecture is the use of proxies: to support message routing for dynamic reconfiguration and extension of the system, to collect information about the trail of documents that a user visits, and to insert links on the fly. Presents the MEMOIR framework and its rationale, and discusses early experiences with the system
    Date
    1. 8.1996 22:08:06
    Footnote
    Contribution to a special issue devoted to the Proceedings of the 7th International World Wide Web Conference, held 14-18 April 1998, Brisbane, Australia
  4. Schilp, H.: Content-Broking : Handel mit digitalen Inhalten (2005) 0.08 
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    Abstract
    Internet ist Content; und Content war zu Beginn des Internet alles, was sich durch die enge Telefonleitung zum Kunden transportieren ließ - also Texte und kleine Bilder. Mehr war der analogen Datentechnik damals nicht zuzumuten. Erst ISDN machte mit bis zu 128 Kilobit/Sekunde (kbps) Tempo, war aber recht teuer. Wer für die freie Fahrt auf der Datenautobahn beide ISDN-Leitungen aktivierte, produzierte doppelte Online-Kosten. Trotzdem galt das World Wide Web als digitales Schlaraffenland. Bis auf einige Profi-Datenbanken waren die Inhalte kostenlos. Wie aber lassen sich Inhalte im Internet versilbern? Die Frage, wie Content-Broking - also die Vermittlung von Inhalten - erfolgreich funktioniert, bewegt Marketingprofis seitdem das World Wide Web existiert. Zunächst ging es aber um Präsenz im Internet: Marktanteile und Kundenbindung waren die beherrschenden Themen, weniger der ökonomische Erfolg. Am 25. Oktober 1994 präsentierte sich Der Spiegel als erstes Nachrichtenmagazin weltweit online - einen Tag vor dem amerikanischen Time Magazine - und eröffnete das Wettrennen.
  5. Fensel, D.: Ontologies : a silver bullet for knowledge management and electronic commerce (2001) 0.07 
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    Abstract
    Ontologies have been developed and investigated for quite a while now in artificial intelligente and natural language processing to facilitate knowledge sharing and reuse. More recently, the notion of ontologies has attracied attention from fields such as intelligent information integration, cooperative information systems, information retrieval, electronic commerce, and knowledge management. The author systematicaliy introduces the notion of ontologies to the non-expert reader and demonstrates in detail how to apply this conceptual framework for improved intranet retrieval of corporate information and knowledge and for enhanced Internet-based electronic commerce. In the second part of the book, the author presents a more technical view an emerging Web standards, like XML, RDF, XSL-T, or XQL, allowing for structural and semantic modeling and description of data and information.
    LCSH
    Semantic Web
    RSWK
    World Wide Web / Datenbanksystem / Abfrage / Inferenz <Künstliche Intelligenz>
    Subject
    World Wide Web / Datenbanksystem / Abfrage / Inferenz <Künstliche Intelligenz>
    Semantic Web
  6. Koenemann, J.; Lindner, H.-G.; Thomas, C.: Unternehmensportale : Von Suchmaschinen zum Wissensmanagement (2000) 0.07 
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    Abstract
    Aufgabe des Wissensmanagements ist es, den Mitarbeitern im Unternehmen entscheidungs- und handlungsrelevante Informationen bereitzustellen und die Mitarbeiter bei der intelligenten Verarbeitung dieser Informationen zu unterstützen. Ein hierzu genutztes Werkzeug von wachsender Bedeutung sind Unternehmensportale. Wir beschreiben kurz die Entwicklung von Portalen im World Wide Web (WWW), um dann Web-Portale von verschiedenen Arten von Unternehmensportalen abzugrenzen. Wir zeigen erwartete Funktionalitäten auf und stellen ein 5-Schichten Modell einer Gesamtarchitektur für Portale dar, welche die wesentlichen Komponenten umfasst. Im Anschluss werden die Besonderheiten der organisatorischen Realisierung und im Ausblick der Übergang von Portalen zum ,ubiquitous personalized information supply", der überall verfügbaren und individuellen Informationsversorgung behandelt
  7. Stock, W.G.: Informationswirtschaft : Management externen Wissens (2000) 0.06 
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    Content
    Enthält die Kapitel: (1) Informationswirtschaft in der Informationsgesellschaft (2) Informationen und Informationskanäle (3) Hilfsmittel der Wirtschaftsdokumentation: Klassifikation und Thesaurus (4) Retrieval von elektronischen Informationen: Techniken und Strategien (5) Data Mining bei externen Informationen (6) Automatische Indexierung (7) Suchen und Browsen im World Wide Web (8) Wirtschaftswissenschaftliche Informationen: Literaturnachweise und Volltexte (9) Ergebnisse der Marktforschung (10) Wirtschaftsnachrichten: Agenturmeldungen - Zeitungen - Newsletter - Pressearchive (11) Betriebswirtschaftliche Unternehmensinformationen (12) Ausschreibungen und Geschäftsanbahnungen (13) 'Selbstdarstellungen' von Unternehmen: Geschäftsberichte und Homepages (14) Gesetze und Urteile (15) Gewerbliche Schutzrechte als Wirtschaftsinformationen: Patente, Gebrauchsmuster, Marken, Geschmacksmuster (16) Forschungs- und Entwicklungsaktivitäten von Unternehmen (17) Personenbezogene Informationen in Datenbanken (18) Wirtschaftsstatistische Zeitreihen (19) Integration externer Informationen in das betriebliche Informationssystem (20) Fallstudien
  8. Bredemeier, W.; Stock, M.; Stock, W.G.: ¬Die Branche elektronischer Geschäftsinformationen in Deutschland 2000/2001 (2001) 0.05 
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    Content
    Der deutsche Markt für Elektronische Informationsdienste im Jahre 2000 - Ergebnisse einer Umsatzerhebung - Von Willi Bredemeier: - Abgesicherte Methodologie unter Berücksichtigung der Spezifika des EIS-Marktes und der aktuellen Entwicklung - teilweise Vergleichbarkeit der Daten ab 1989 - Weitgehende quantitative Markttransparenz, da der Leser die Aggregationen der Markt- und Teilmarktdaten aus einzelwirtschaftlichen Daten voll nachvollziehen kann - 93 zum Teil ausführliche Tabellen vorwiegend zu einzelnen Informationsanbietern unter besonderer Berücksichtigung der Geschäftsjahre 2000 und 1999, unterteilt in die Bereiche Gesamtmarkt für Elektronische Informationsdienste, Datev, Realtime-Finanzinformationen, Nachrichtenagenturen, Kreditinformationen, Firmen- und Produktinformationen, weitere Wirtschaftsinformationen, Rechtsinformationen, Wissenschaftlich-technisch-medizinische Informationen - Intellectual Property, Konsumentendienste, Nachbarmärkte - Analyse aktueller Markttrends. Qualität professioneller Firmeninformationen im World Wide Web - Von Mechtild Stock und Wolfgang G. Stock: - Weiterführung der Qualitätsdiskussion und Entwicklung eines Systems von Qualitätskriterien für Informationsangebote, bezogen auf Firmeninformationen im Internet - "Qualitätspanel" für die Bereiche Bonitätsinformationen, Firmenkurzdossiers, Produktinformationen und Adressinformationen mit den Anbietern Bürgel, Creditreform, Dun & Bradstreet Deutschland, ABC online, ALLECO, Hoppenstedt Firmendatenbank, Who is Who in Multimedia, Kompass Deutschland, Sachon Industriedaten, Wer liefert was?, AZ Bertelsmann, Schober.com - Hochdifferenzierte Tests, die den Kunden Hilfen bei der Auswahl zwischen Angeboten und den Anbietern Hinweise auf Maßnahmen zu qualitativen Verbesserungen geben - Detaillierte Informationen über eingesetzte Systeme der Branchen- und Produktklassifikationen - Rankings der Firmeninformationsanbieter insgesamt sowie nach Datenbasen, Retrievalsystemen und Websites, Detailinformationen zu allen Qualitätsdimensionen
  9. Lissack, M.R.: Chaos and complexity : what does that have to do with knowledge management? (1996) 0.04 
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    Abstract
    As interest in the study of complex systems has grown, a new vocabulary is emerging to describe discoveries about wide-ranging and fundamental phenomena. Complexity theory research has allowed for new insights into many phenomena and for the development of a new language. 'his paper argues that a shared language based an the vocabulary of complexity can have an important role in a management context. The use of complexity theory metaphors can change the way managers think about the problems they face. Instead of competing in a game or a war, they are trying to find their way an an ever changing, ever turbulent landscape. Such a conception of their organizations' basic task can, in cum, change the day-to-day decisions made by management. If part of the problem of knowledge management is the need to identify value added knowledge, language and metaphor play a key role - for they are the very tools of the identification [what is knowledge] and ascription [what makes it value-added] process. Complexity theory metaphors, it is argued, are not panaceas. There are limits to the types of organizations where the notion of a "fitness landscape" and "degree of coupling" can make a positive contribution to managements understanding of the world. The author argues that one potential distinction - between worlds where complexity metaphors can contribute and those where they cannot - can be drawn by measuring the degree to which an organization perceives that value-added investments are to be made in a) the development of new knowledge or b) infrastructure. In this context, infrastructure is defined as those items to which an economist might (once such investment is made) ascribe the label "sunk costs", but which management would not willingly walk away from. For this purpose then, emotional investments, legacy systems, existing bureaucracy, and material goods could all constitute "infrastructure". Infrastructure investments it is argued are pari of what Brian Arthur of the Sante Fe Institute defines as the world of diminishing retums. Investments in knowledge are different. While the ability of an organization to effectively deal wich new knowledge is limited by a variety of constraints, the leverage which can be obtained from such knowledge gives rise to the potential for increasing retums. As organizations leam to remove some of the constraints an their ability to absorb and lever new information, they force themselves down to the increasing retums part of the "S" curve. Several case studies are presented to illustrate the potency of complexity metaphors in driving managerial perceptions of knowledge management businesses.
    Source
    Knowledge management: organization competence and methodolgy. Proceedings of the Fourth International ISMICK Symposium, 21-22 October 1996, Netherlands. Ed.: J.F. Schreinemakers
  10. Scott, J.E.: Organizational knowledge and the Intranet (2002) 0.04 
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    Abstract
    The Intranet has been hailed as the solution to organizational technology issues as far reaching as faster information systems development, access to legacy system data, integration of incompatible systems, and progress toward the "paperless office." Moreover, intranets enable work-flow management and project management and are a platform for process redesign. Yet possibly the most far-reaching impact of the Intranet is an organizational knowledge. Intranets are providing institutions and organizations with opportunities to create knowledge. A large proportion of the pioneers are high-technology companies making use of intranets for knowledge-intensive new product development. Intranets enable community expertise to develop, as engineers brainstorm and give each other feedback in discussion groups and share product specifications and product test result queries. The scope of interest in intranets is evidenced by diverse articles and applications in the medical, legal, engineering, training, travel, technical, computer-related, and manufacturing industries. Although some definitions restrict intranets to internal information an internal webs accessed exclusively by internal users, in this article, we adopt a broader definition that includes customers and suppliers in the extended enterprise [also called an "Extranet"] and industrywide applications. Thus, an intranet is a "powerful tool for institution-wide communications, collaborative projects, and the establishment of a sense of community an a manageable scale". Despite the fact that many organizations have adopted the Intranet with great enthusiasm and there has been an avalanche of Web and journalistic articles an the Intranet since the end of 1995, theoretical research has been lacking. Evidence of the business value of the Intranet has been convincing but largely anecdotal. In addition, negative reports have surfaced an hidden costs, performance limitations, and organizational resistance. Such issues have been researched with political theories that explain how some constituents gain and others lose when there is organizational change associated with information technology (IT) implementation. Organizational learning theories also explain such contradictions by examining what affects the creation, integration, and management of knowledge and the facilitation of organizational memory. For example, the theory of organizational knowledge creation posits that autonomy, intention, redundancy, fluctuation and creative chaos, and requisite variety are conditions that induce the transfer of tacit and explicit knowledge in a spiral from individual to group, to organization levels. The findings from this analysis of reported implementations of intranets generate a theoretically based model relating organizational kowledge to the Intranet phenomenon. We extend the inductive concepts by analyzing example of enabling conditions and organizational knowledge creation modes an intranets, using Nonaka's theory of organizational knowledge creation as a guide. Our contribution is to develop a theoretical understanding of the Intranet phenomenon, with an initial framework to guide further conceptual and empirical research an the impacts and business value of the Intranet and to present implications for information systems (IS) developers, IS departments, management, and researchers.
  11. Rüegger, R.: ¬Die Qualität der virtuellen Information als Wettbewerbsvorteil : Information im Internet ist Sprache - noch (2000) 0.03 
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    Abstract
    Das Web ist zur Tatsache geworden. Und mit dem Web entstand eine boornende Industrie, die viel zu erzählen hat, einiges leistet, den Marketingmix eines Unternehmens völlig verändert oder gar ganze Geschäftsprozesse neu definiert hat. Aber es entstand auch eine Industrie, die eines völlig aus den Augen verloren hat: Nach der Technik und nach dem Screen Design wird erst zaghaft an die mediumgerechte Ansprache des Kunden gedacht. Erst jetzt wird der Stellenwert von schriftlicher Information als "mission critical" bewertet. So ist bereits heute abzusehen, dass nach den fehlenden IT-Fachkräften demnächst der Ruf nach fähigen Web-Schreiberlingen laut werden dürfte. Denn Revolutionen auf dem Gebiet der Sprachtechnologie können erst stattfinden, wenn die Qualität der Inhalte entsprechend hoch ist
    Pages
    S.17-22
  12. Palme, K.: Grundlagen, Bedeutung und Chancen von B2B (2001) 0.03 
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    Abstract
    Unternehmen und Betriebe der Wirtschaft versuchen zunehmend unter dem Stichwort E-Commerce oder Business to Business (B2B) betriebliche Vorgänge und Arbeitsabläufe innerbetrieblich, aber auch nach aussen hin zu Kunden und Lieferanten über das Internet elektronisch abzuwickeln. Der Einsatz von B2B hängt aber letztlich von verschiedenen Faktoren ab, die mit dem Internet in unmittelbarem Zusammenhang stehen. Im Prinzip sind inzwischen Mio. von Rechnern mehr oder weniger wahllos miteinander vernetzt. Eine Zentrale gibt es nicht. Das World Wide Web bietet eine Fülle von Informationen an. Es ist insgesamt multimedial und ermöglicht es praktisch jedem, sowohl einer Einzelperson als auch einem Unternehmen, Informationsangebote aller Art im Internet zu nutzen. Hohe Bedeutung gewinnen elektronische Märkte, deren Zahl laufend zunimmt (vgl. www.deutsche-wirtschaft.de). Systematisiert man die Möglichkeiten des E-Commerce und der elektronischen Märkte, so gibt es drei grundsätzlich unterschiedliche Möglichkeiten: Business-to-Business (B2B): Zwei oder mehr Unternehmen wickeln elektronische Beschaffungsvorgänge voll elektronisch ab. Dies bedeutet, dass Käufer und Lieferanten sich finden, entsprechende Angebote erstellen und aushandeln müssen und die Abwicklung der Geschäftsvorgänge elektronisch durchführen. Business-to-Consumer (B2C): Ein gewerblicher Partner bietet seine Produkte und Dienstleistungen gewerblich an, die Kunden sind in der Regel Privatpersonen. Consumer-to-Consumer (C2C): Hier versuchen Privatleute miteinander zu kommunizieren, Waren auszutauschen oder privat zu verkaufen. Man könnte das auch einen »elektronischen Flohmarkt« nennen. Von wirtschaftlich herausragender Bedeutung ist der Bereich B2B. Wenn es gelingt, große Teile des bisherigen Einkaufverhaltens der Industrie über B2B abzuwickeln, können erhebliche Transaktionskosten auf beiden Seiten, beim Kunden und beim Lieferanten, eingespart werden. Die chaotische Struktur des Internet ermöglicht nur begrenzt die zielorientierte Suche. Gesucht wird in der Regel über Worte und Begriffe, die jedoch von Käufern und Verkäufern häufig in unterschiedlicher Weise genutzt werden. Beispielsweise sucht ein Käufer nach Kugelschreibern, während der Verkäufer von Schreibgeräten spricht. Allein die sprachliche Differenz verhindert einen zielorientierten Kontakt. Voraussetzung für eine gezielte Suche ist deshalb eine gemeinsame »Sprache« zwischen dem bestellenden Ingenieur, dem Einkäufer oder Lieferanten. Führende deutsche Unternehmen haben deshalb eine Klassifikation erarbeitet, die zum weltweiten Industriestandard zwischen Lieferanten und Kunden werden soll - eCl@ss. Das Institut der deutschen Wirtschaft Köln hat die Aufgabe übernommen, mit der Klassifikation eCI@ss allen interessierten Unternehmen eine Unterlage anzubieten, durch die B2B und die Nutzung von elektronischen Märkten sinnvoll erfolgen kann. eCI@ss bietet einerseits die Lösung für das Suchen und Finden über eine achtstellige Klassifikationsnummer, durch die das Sprachproblem gelöst wird. Sowohl der Begriff »Handy« als auch »Mobiltelefon« oder Junktelefon« wird durch eine achtstellige Nummer ersetzt, so dass beide Seiten, Anbieter und Suchende, über diese Nummer sich ohne weitere Schwierigkeiten finden (eCI@ss12345678). Ist der Kontakt gefunden, bietet eCl@ss mit Hilfe von Merkmalen zu den verschiedenen Produkten die Möglichkeit, das eigene Angebot über Merkmale präzise zu beschreiben und damit auch Qualitätsangaben einzufügen. Um die Merkmale eindeutig zu identifizieren, werden auch Werte zugeliefert
  13. Prytherch, R.: ¬The knowledge economy (1993) 0.03 
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    Abstract
    Discusses electronic information and organizational development, in particular that of competing companies in the commercial world. Explores the policy and managerial changes that will be needed to make full use of electronic information. Notes a number of new categories of electronic information of relevance to companies, and raises wide ranging issues of quality which will be increasingly pertinent, e.g. efficiency may require simpler and slower access to information, rather than faster and fuller. Information and information technology has to be worked into the internal political processes of companies. Concludes by noting a number of hindrances to this reengineering of companies, e.g. the way downsizing leads to demotivation
  14. Kaye, D.: ¬An information model of organization (1996) 0.03 
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    Abstract
    Expresses the belief that a generally acceptable comprehensive information model of the organization is essential to the development of both practice and research in information management. Points the way towards such a model and outlines the general criteria it should meet. A wide ranging, eclectic approach is essential because several disciplines other than library and information science have important contributions to make. Concentrates on the following key disciplines: organization science; cognitive psychology; and management information systems
  15. Doyle, D.; Toit, A. du: Knowledge management in a law firm (1998) 0.03 
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    Abstract
    Concentrates on the use of Intranet technology to further the goals and ideals og knowledge management in a law firm. Emphasises the need for research on the implementation of corporate Intranets and defines concepts commonly used when dealing with knowledge management and collaborative technology. discusses the benefits and disadvantages of proprietary collaborative technology and the potential of Intranets to enable enterprise-wide transformation
  16. Goemann-Singer, A.; Graschi, P.; Weissenberger, R.: Recherchehandbuch Wirtschaftsinformationen : Vorgehen, Quellen und Praxis (2003) 0.03 
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    Abstract
    Marktforschung und Informationen über wirtschaftliche Tatbestände sind für Unternehmen (über-)lebenswichtig. So ist das Wissen über Konkurrenten und Märkte Vorbedingung jeder strategischen Planung. Dieses Handbuch ist eine unverzichtbare Hilfe für eine professionelle Informationsbeschaffung. Es behandelt konkrete Vorgehensweisen und Quellen für die Informationssuche. Die Themen geben die häufigsten Fragestellungen aus der Recherchepraxis wieder. Auch wenn das World Wide Web häufig als Universalquelle für Informationssuchende dargestellt wird, nutzen Informationsprofis eine Vielzahl von Quellen, die weit über das Internet hinausgehen und hier vorgestellt werden. Der Leser erhält einen Einblick in verschiedene Online-Datenbanken, CD-ROM-Produkte, Nachschlagewerke und andere Informationsquellen, ergänzt durch Tipps und Tricks von Profis. Das Praxishandbuch eignet sich sowohl als fundierte Einführung als auch als Nachschlagewerk.
  17. Ammann, E.: ¬A conception of knowledge and knowledge dynamics in an enterprise (2013) 0.03 
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    Abstract
    A new conception of knowledge and knowledge dynamics is introduced. lt provides a three-dimensional model of knowledge with types, kinds and qualities. Built on this knowledge conception knowledge dynamics is modeled with the help of general knowledge conversions between knowledge assets. Here knowledge dynamics is understood to cover all of acquisition, conversion, transfer development and usage of knowledge. Through this conception we gain a sound basis for knowledge management and development in an enterprise. Especially the type dimension of knowledge, which categorizes it according to its internality and externality with respect to the human being, is crucial knowledge management, because knowledge should be made available by converting it to more external types. Several areas of applicability for this conception are discussed. First a approach to knowledge-intensive business processes in an enterprise is described, be it human-driven, knowledge-driven or task-driven processes. As an example for this approach, a model of the creative activity for the renewal planning of a product is given. Second, from a more company-wide company-wide and resource- oriented perspective, the various knowledge transformations between the different intellectual capital domains of an enterprise can be modeled with this approach. Other areas of applicability of the new conception are shortly addressed and include educational and organisational psychology.
  18. Speh, M.: Enabling a global community of knowledge (1996) 0.03 
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    Abstract
    A short personal view on the development of the Internet phenomenon is given. It is argued that the Internet is a powerful paradigm of change and community building. Changes which enable the learning organization are of particular interest. This is investigated in the context of corporate training using, or learning from, the Internet. Next, capabilities and rigidities of the net as a knowledge management tool rather than yet another way to distribute unwanted information, are listed. Finally, the important lessons learnt from the success of the Internet are linked to the future of marketing the Internet world wide
  19. Macarthur, P.J.; Crosslin, R.L.; Warren, J.R.: ¬A strategy for evaluating alternative information system designs for business process reengineering (1994) 0.02 
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    Abstract
    Many US companies are looking to business processing reengineering (BPR) - a process of redesign that is dramatic, company-wide, and often information technology oriented - in order to compete in the global marketplace. Given the scope and importance of BPR work, it is critical that there should be some objective measures applied to determining which possible changes shouldbe made in business' processes. Computer simulation technology is well suited to this design assessment role. Use of simulation, entails varieties of data collection that go beyond the information generally gathered in a BPR analysis. Once in use, simulation models encourage a culture of measurement that supports continuous process improvement. Recommends explicit attention to and management of the modelling tasks: data collection and organization; simulation of component designs, and integration of component simulation results
  20. Handbook on knowledge management : Vol.1: Knowledge matters - Vol.2: Knowledge directions (2003) 0.02 
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    Abstract
    As the most comprehensive reference work dealing with knowledge management (KM), this work is essential for the library of every KM practitioner, researcher, and educator. Written by an international array of KM luminaries, its approx. 60 chapters approach knowledge management from a wide variety of perspectives ranging from classic foundations to cuttingedge thought, informative to provocative, theoretical to practical, historical to futuristic, human to technological, and operational to strategic. The chapters are conveniently organized into 8 major sections. The first volume consists of the sections: foundations of KM, knowledge - a key organizational resource, knowledge processors and processing, influences an knowledge processing. Novices and experts alike will refer to the authoritative and stimulating content again and again for years to come. The second volume consists of the sections: technologies for knowledge management, outcomes of KM, knowledge management in action, and the KM horizon. Novices and experts alike will refer to the authoritative and stimulating content again and again for years to come.

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  • m 19
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