-
Cothey, V.: ¬A longitudinal study of World Wide Web users' information-searching behavior (2002)
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- Abstract
- A study of the "real world" Web information searching behavior of 206 college students over a 10-month period showed that, contrary to expectations, the users adopted a more passive or browsing approach to Web information searching and became more eclectic in their selection of Web hosts as they gained experience. The study used a longitudinal transaction log analysis of the URLs accessed during 5,431 user days of Web information searching to detect changes in information searching behavior associated with increased experience of using the Web. The findings have implications for the design of future Web information retrieval tools
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Hawk, W.B.; Wang, P.: Users' interaction with the World Wide Web : problems and problem solving (1999)
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- Abstract
- In this paper, we report on the second part of an empirical study designed to observe how users interact with World Wide Web resources. Applying a holistic approach, the researches examine users' cognitive, affective, and physical behaviors during user-Web interaction in order to understand better the nature of information retrieval on the Web, the needs of Web users, and the problem-solving strategies Web users employ. From analyses and the participant verbalizations collected during monitored searches, the researchers developed a taxonomy of problem solving strategies. The coding scheme was developed based on a content analysis of the integrated process data. Information from triangulation follow-up with participants via anonymously completed questionnaires, the taxonomy, and analyses of search transcripts were collected to determine 1) what problems users encountered during the interaction and how users solved these problems; and 2) which problem-solving strategies Web users considered and selected for finding factual information. The focus of the coding was on the participants' cognitive, affective, and physical behaviors in response to the components of the problems encountered, which included problems of the following types: Web interfaces, users' mental models, and the Web information sources. Searching behavior and problem-solving patterns are described and interpreted within the relevant situational context and the problems users encountered are identified and analyzed. Both the problems users faced and their problem-solving approaches endeavored evidence a strong reliance on mental models of the features available on sites, the location of those features, and other interface design concepts
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Willson, R.; Given, L.M.: ¬The effect of spelling and retrieval system familiarity on search behavior in online public access catalogs : a mixed methods study (2010)
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- Abstract
- Although technology can often correct spelling errors, the complex tasks of information searching and retrieval in an online public access catalog (OPAC) are made more difficult by these errors in users' input and bibliographic records. This study examines the search behaviors of 38 university students, divided into groups with either easy-to-spell or difficult-to-spell search terms, who were asked to find items in the OPAC with these search terms. Search behaviors and strategy use in the OPAC and on the World Wide Web (WWW) were examined. In general, students used familiar Web resources to check their spelling or discover more about the assigned topic. Students with difficult-to-spell search terms checked spelling more often, changed search strategies to look for the general topic and had fewer successful searches. Students unable to find the correct spelling of a search term were unable to complete their search. Students tended to search the OPAC as they would search a search engine, with few search terms or complex search strategies. The results of this study have implications for spell checking, user-focused OPAC design, and cataloging. Students' search behaviors are discussed by expanding Thatcher's (2006) Information-Seeking Process and Tactics for the WWW model to include OPACs.
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Slone, D.J.: ¬The influence of mental models and goals on search patterns during Web interaction (2002)
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- Abstract
- Thirty-one patrons, who were selected by Slone to provide a range of age and experience, agreed when approached while using the catalog of the Wake County library system to try searching via the Internet. Fifteen searched the Wake County online catalog in this manner and 16 searched the World Wide Web, including that catalog. They were subjected to brief pre-structured taped interviews before and after their searches and observed during the searching process resulting in a log of behaviors, comments, pages accessed, and time spent. Data were analyzed across participants and categories. Web searches were characterized as linking, URL, search engine, within a site domain, and searching a web catalog; and participants by the number of these techniques used. Four used only one, 13 used two, 11 used three, two used four, and one all five. Participant experience was characterized as never used, used search engines, browsing experience, email experience, URL experience, catalog experience, and finally chat room/newsgroup experience. Sixteen percent of the participants had never used the Internet, 71% had used search engines, 65% had browsed, 58% had used email, 39% had used URLs, 39% had used online catalogs, and 32% had used chat rooms. The catalog was normally consulted before the web, where both were used, and experience with an online catalog assists in web use. Scrolling was found to be unpopular and practiced halfheartedly.
- Date
- 21. 7.2006 11:26:29
-
Agosto, D.E.: Bounded rationality and satisficing in young people's Web-based decision making (2002)
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- Abstract
- This study investigated Simon's behavioral decisionmaking theories of bounded rationality and satisficing in relation to young people's decision making in the World Wide Web, and considered the role of personal preferences in Web-based decisions. It employed a qualitative research methodology involving group interviews with 22 adolescent females. Data analysis took the form of iterative pattern coding using QSR NUD*IST Vivo qualitative data analysis software. Data analysis revealed that the study participants did operate within the limits of bounded rationality. These limits took the form of time constraints, information overload, and physical constraints. Data analysis also uncovered two major satisficing behaviors-reduction and termination. Personal preference was found to play a major role in Web site evaluation in the areas of graphic/multimedia and subject content preferences. This study has related implications for Web site designers and for adult intermediaries who work with young people and the Web
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Shiri, A.A.; Revie, C.; Chowdhurry, G.: Assessing the impact of user interaction with thesaural knowledge structures : a quantitative analysis framework (2003)
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- Abstract
- Thesauri have been important information and knowledge organisation tools for more than three decades. The recent emergence and phenomenal growth of the World Wide Web has created new opportunities to introduce thesauri as information search and retrieval aids to end user communities. While the number of web-based and hypertextual thesauri continues to grow, few investigations have yet been carried out to evaluate how end-users, for whom all these efforts are ostensibly made, interact with and make use of thesauri for query building and expansion. The present paper reports a pilot study carried out to determine the extent to which a thesaurus-enhanced search interface to a web-based database aided end-users in their selection of search terms. The study also investigated the ways in which users interacted with the thesaurus structure, terms, and interface. Thesaurusbased searching and browsing behaviours adopted by users while interacting with the thesaurus-enhanced search interface were also examined. 1. Introduction The last decade has witnessed the emergence of a broad range of applications for knowledge structures in general and thesauri in particular. A number of researchers have predicted that thesauri will increasingly be used in retrieval rather than for indexing (Milstead, 1998; Aitchison et al., 1997) and that their application in information retrieval systems will become more diverse due to the growth of fulltext databases accessed over the Internet (Williamson, 2000). Some researchers have emphasised the need for tailoring the structure and content of thesauri as tools for end-user searching (Bates, 1986; Strong and Drott, 1986; Anderson and Rowley, 1991; Lopez-Huertas, 1997) while others have suggested thesaurus-enhanced user interfaces to support query formulation and expansion (Pollitt et.al., 1994; Jones et.al., 1995; Beaulieu, 1997). The recent phenomenal growth of the World Wide Web has created new opportunities to introduce thesauri as information search and retrieval aids to end user communities. While the number of web-based and hypertextual thesauri continues to grow, few investigations have been carried out to evaluate the ways in which end-users interact with and make use of online thesauri for query building and expansion. The work reported here expands an a pilot study (Shiri and Revie, 2001) carried out to investigate user - thesaurus interaction in the domains of biology and veterinary medicine.
-
Spink, A.; Jansen, B.J.; Blakely, C.; Koshman, S.: ¬A study of results overlap and uniqueness among major Web search engines (2006)
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- Abstract
- The performance and capabilities of Web search engines is an important and significant area of research. Millions of people world wide use Web search engines very day. This paper reports the results of a major study examining the overlap among results retrieved by multiple Web search engines for a large set of more than 10,000 queries. Previous smaller studies have discussed a lack of overlap in results returned by Web search engines for the same queries. The goal of the current study was to conduct a large-scale study to measure the overlap of search results on the first result page (both non-sponsored and sponsored) across the four most popular Web search engines, at specific points in time using a large number of queries. The Web search engines included in the study were MSN Search, Google, Yahoo! and Ask Jeeves. Our study then compares these results with the first page results retrieved for the same queries by the metasearch engine Dogpile.com. Two sets of randomly selected user-entered queries, one set was 10,316 queries and the other 12,570 queries, from Infospace's Dogpile.com search engine (the first set was from Dogpile, the second was from across the Infospace Network of search properties were submitted to the four single Web search engines). Findings show that the percent of total results unique to only one of the four Web search engines was 84.9%, shared by two of the three Web search engines was 11.4%, shared by three of the Web search engines was 2.6%, and shared by all four Web search engines was 1.1%. This small degree of overlap shows the significant difference in the way major Web search engines retrieve and rank results in response to given queries. Results point to the value of metasearch engines in Web retrieval to overcome the biases of individual search engines.
-
Wang, P.; Hawk, W.B.; Tenopir, C.: Users' interaction with World Wide Web resources : an exploratory study using a holistic approach (2000)
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-
Spink, A.; Park, M.; Jansen, B.J.; Pedersen, J.: Elicitation and use of relevance feedback information (2006)
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- Abstract
- A user's single session with a Web search engine or information retrieval (IR) system may consist of seeking information on single or multiple topics, and switch between tasks or multitasking information behavior. Most Web search sessions consist of two queries of approximately two words. However, some Web search sessions consist of three or more queries. We present findings from two studies. First, a study of two-query search sessions on the AltaVista Web search engine, and second, a study of three or more query search sessions on the AltaVista Web search engine. We examine the degree of multitasking search and information task switching during these two sets of AltaVista Web search sessions. A sample of two-query and three or more query sessions were filtered from AltaVista transaction logs from 2002 and qualitatively analyzed. Sessions ranged in duration from less than a minute to a few hours. Findings include: (1) 81% of two-query sessions included multiple topics, (2) 91.3% of three or more query sessions included multiple topics, (3) there are a broad variety of topics in multitasking search sessions, and (4) three or more query sessions sometimes contained frequent topic changes. Multitasking is found to be a growing element in Web searching. This paper proposes an approach to interactive information retrieval (IR) contextually within a multitasking framework. The implications of our findings for Web design and further research are discussed.
-
Jansen, B.J.; Spink, A.: How are we searching the World Wide Web? : A comparison of nine search engine transaction logs (2006)
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- Abstract
- The Web and especially major Web search engines are essential tools in the quest to locate online information for many people. This paper reports results from research that examines characteristics and changes in Web searching from nine studies of five Web search engines based in the US and Europe. We compare interactions occurring between users and Web search engines from the perspectives of session length, query length, query complexity, and content viewed among the Web search engines. The results of our research shows (1) users are viewing fewer result pages, (2) searchers on US-based Web search engines use more query operators than searchers on European-based search engines, (3) there are statistically significant differences in the use of Boolean operators and result pages viewed, and (4) one cannot necessary apply results from studies of one particular Web search engine to another Web search engine. The wide spread use of Web search engines, employment of simple queries, and decreased viewing of result pages may have resulted from algorithmic enhancements by Web search engine companies. We discuss the implications of the findings for the development of Web search engines and design of online content.
-
Spink, A.; Ozmutlu, H.C.; Ozmutlu, S.: Multitasking information seeking and searching processes (2002)
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- Abstract
- Recent studies show that humans engage in multitasking behaviors as they seek and search information retrieval (IR) systems for information on more than one topic at the same time. For example, a Web search session by a single user may consist of searching on single topics or multitasking. Findings are presented from four separate studies of the prevalence of multitasking information seeking and searching by Web, IR system, and library users. Incidence of multitasking identified in the four different studies included: (1) users of the Excite Web search engine who completed a survey form, (2) Excite Web search engine users filtered from an Excite transaction log from 20 December 1999, (3) mediated on-line databases searches, and (4) academic library users. Findings include: (1) multitasking information seeking and searching is a common human behavior, (2) users may conduct information seeking and searching on related or unrelated topics, (3) Web or IR multitasking search sessions are longer than single topic sessions, (4) mean number of topics per Web search ranged of 1 to more than 10 topics with a mean of 2.11 topic changes per search session, and (4) many Web search topic changes were from hobbies to shopping and vice versa. A more complex model of human seeking and searching levels that incorporates multitasking information behaviors is presented, and a theoretical framework for human information coordinating behavior (HICB) is proposed. Multitasking information seeking and searching is developing as major research area that draws together IR and information seeking studies toward a focus on IR within the context of human information behavior. Implications for models of information seeking and searching, IR/Web systems design, and further research are discussed.
-
White, R.W.; Jose, J.M.; Ruthven, I.: ¬A task-oriented study on the influencing effects of query-biased summarisation in web searching (2003)
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- Abstract
- The aim of the work described in this paper is to evaluate the influencing effects of query-biased summaries in web searching. For this purpose, a summarisation system has been developed, and a summary tailored to the user's query is generated automatically for each document retrieved. The system aims to provide both a better means of assessing document relevance than titles or abstracts typical of many web search result lists. Through visiting each result page at retrieval-time, the system provides the user with an idea of the current page content and thus deals with the dynamic nature of the web. To examine the effectiveness of this approach, a task-oriented, comparative evaluation between four different web retrieval systems was performed; two that use query-biased summarisation, and two that use the standard ranked titles/abstracts approach. The results from the evaluation indicate that query-biased summarisation techniques appear to be more useful and effective in helping users gauge document relevance than the traditional ranked titles/abstracts approach. The same methodology was used to compare the effectiveness of two of the web's major search engines; AltaVista and Google.
-
Koch, T.; Golub, K.; Ardö, A.: Users browsing behaviour in a DDC-based Web service : a log analysis (2006)
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- Abstract
- This study explores the navigation behaviour of all users of a large web service, Renardus, using web log analysis. Renardus provides integrated searching and browsing access to quality-controlled web resources from major individual subject gateway services. The main navigation feature is subject browsing through the Dewey Decimal Classification (DDC) based on mapping of classes of resources from the distributed gateways to the DDC structure. Among the more surprising results are the hugely dominant share of browsing activities, the good use of browsing support features like the graphical fish-eye overviews, rather long and varied navigation sequences, as well as extensive hierarchical directory-style browsing through the large DDC system.
- Footnote
- Beitrag in einem Themenheft "Moving beyond the presentation layer: content and context in the Dewey Decimal Classification (DDC) System"
- Theme
- Klassifikationssysteme im Online-Retrieval
-
Crystal, A.; Greenberg, J.: Relevance criteria identified by health information users during Web searches (2006)
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- Abstract
- This article focuses on the relevance judgments made by health information users who use the Web. Health information users were conceptualized as motivated information users concerned about how an environmental issue affects their health. Users identified their own environmental health interests and conducted a Web search of a particular environmental health Web site. Users were asked to identify (by highlighting with a mouse) the criteria they use to assess relevance in both Web search engine surrogates and full-text Web documents. Content analysis of document criteria highlighted by users identified the criteria these users relied on most often. Key criteria identified included (in order of frequency of appearance) research, topic, scope, data, influence, affiliation, Web characteristics, and authority/ person. A power-law distribution of criteria was observed (a few criteria represented most of the highlighted regions, with a long tail of occasionally used criteria). Implications of this work are that information retrieval (IR) systems should be tailored in terms of users' tendencies to rely on certain document criteria, and that relevance research should combine methods to gather richer, contextualized data. Metadata for IR systems, such as that used in search engine surrogates, could be improved by taking into account actual usage of relevance criteria. Such metadata should be user-centered (based on data from users, as in this study) and contextappropriate (fit to users' situations and tasks).
- Date
- 18. 8.2006 13:29:36
-
Matsui, S.; Konno, H.: Evaluation of World Wide Web access to OPACs of public libraries in Japan : functional survey of 46 OPAC systems and end user survey of three of those systems (2000)
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-
Bilal, D.; Kirby, J.: Differences and similarities in information seeking : children and adults as Web users (2002)
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- Abstract
- This study examined the success and information seeking behaviors of seventh-grade science students and graduate students in information science in using Yahooligans! Web search engine/directory. It investigated these users' cognitive, affective, and physical behaviors as they sought the answer for a fact-finding task. It analyzed and compared the overall patterns of children's and graduate students' Web activities, including searching moves, browsing moves, backtracking moves, looping moves, screen scrolling, target location and deviation moves, and the time they took to complete the task. The authors applied Bilal's Web Traversal Measure to quantify these users' effectiveness, efficiency, and quality of moves they made. Results were based on 14 children's Web sessions and nine graduate students' sessions. Both groups' Web activities were captured online using Lotus ScreenCam, a software package that records and replays online activities in Web browsers. Children's affective states were captured via exit interviews. Graduate students' affective states were extracted from the journal writings they kept during the traversal process. The study findings reveal that 89% of the graduate students found the correct answer to the search task as opposed to 50% of the children. Based on the Measure, graduate students' weighted effectiveness, efficiency, and quality of the Web moves they made were much higher than those of the children. Regardless of success and weighted scores, however, similarities and differences in information seeking were found between the two groups. Yahooligans! poor structure of keyword searching was a major factor that contributed to the "breakdowns" children and graduate students experienced. Unlike children, graduate students were able to recover from "breakdowns" quickly and effectively. Three main factors influenced these users' performance: ability to recover from "breakdowns", navigational style, and focus on task. Children and graduate students made recommendations for improving Yahooligans! interface design. Implications for Web user training and system design improvements are made.
- Footnote
- Beitrag in einem Themenheft: "Issues of context in information retrieval (IR)"
- Theme
- Semantisches Umfeld in Indexierung u. Retrieval
-
Nims, J.K.; Rich, L.: How successfully do users search the Web? (1998)
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- Abstract
- Describes how librarians at Bowling Green State University, USA, used the McKinley Search Voyeur World wide Web site to observe a sample of searches currently entered by users of the McKinley Magellan search engine, in order to try to establish how library patrons search for information. Discusses search errors revealed by this research and provides a list of tips for successful WWW searching
-
Su, L.T.: ¬A comprehensive and systematic model of user evaluation of Web search engines : I. Theory and background (2003)
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- Abstract
- The project proposes and tests a comprehensive and systematic model of user evaluation of Web search engines. The project contains two parts. Part I describes the background and the model including a set of criteria and measures, and a method for implementation. It includes a literature review for two periods. The early period (1995-1996) portrays the settings for developing the model and the later period (1997-2000) places two applications of the model among contemporary evaluation work. Part II presents one of the applications that investigated the evaluation of four major search engines by 36 undergraduates from three academic disciplines. It reports results from statistical analyses of quantitative data for the entire sample and among disciplines, and content analysis of verbal data containing users' reasons for satisfaction. The proposed model aims to provide systematic feedback to engine developers or service providers for system improvement and to generate useful insight for system design and tool choice. The model can be applied to evaluating other compatible information retrieval systems or information retrieval (IR) techniques. It intends to contribute to developing a theory of relevance that goes beyond topicality to include value and usefulness for designing user-oriented information retrieval systems.
-
Joinson, A.; Banyard, P.: Psychological aspects of information seeking on the Internet (2002)
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- Abstract
- Two studies are presented that investigate information seeking behaviour on the Internet. In study one, soccer fans' information seeking on the World Wide Web is investigated. In study two, access rates to a cancer information Web site are analysed. It is tentatively argued that there is a tendency for people to access information more commonly avoided in "real life", although in the case of football fans, the tendency to "bask in reflected glory" remains when online, while cutting off reflected failure is minimised. Implications for understanding and researching psychological processes of Web browsing behaviour are discussed.
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Lazonder, A.W.; Biemans, H.J.A.; Wopereis, I.G.J.H.: Differences between novice and experienced users in searching information on the World Wide Web (2000)
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- Abstract
- Searching for information on the WWW basically comes down to locating an appropriate Web site and to retrieving relevant information from that site. This study examined the effect of a user's WWW experience on both phases of the search process. 35 students from 2 schools for Dutch pre-university education were observed while performing 3 search tasks. The results indicate that subjects with WWW-experience are more proficient in locating Web sites than are novice WWW-users. The observed differences were ascribed to the experts' superior skills in operating Web search engines. However, on tasks that required subjects to locate information on specific Web sites, the performance of experienced and novice users was equivalent - a result that is in line with hypertext research. Based on these findings, implications for training and supporting students in searching for information on the WWW are identified. Finally, the role of the subjects' level of domain expertise is discussed and directions for future research are proposed
