Search (188 results, page 1 of 10)

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Abstract

Surfing the World Wide Web used to be cool, dude, real cool. But things have gotten hot - so hot that finding something useful an the Web is no longer cool. It is suffocating Web searchers in the smoke and debris of mountain-sized lists of hits, decisions about which search engines they should use, whether they will get lost in the dizzying maze of a subject directory, use the right syntax for the search engine at hand, enter keywords that are likely to retrieve hits an the topics they have in mind, or enlist a browser that has sufficient functionality to display the most promising hits. When it comes to Web searching, in a few short years we have gone from the cool image of surfing the Web into the frying pan of searching the Web. We can turn down the heat by rethinking what Web searchers are doing and introduce some order into the chaos. Web search strategies that are tool-based-oriented to specific Web searching tools such as search en gines, subject directories, and meta search engines-have been widely promoted, and these strategies are just not working. It is time to dissect what Web searching tools expect from searchers and adjust our search strategies to these new tools. This discussion offers Web searchers help in the form of search strategies that are based an strategies that librarians have been using for a long time to search commercial information retrieval systems like Dialog, NEXIS, Wilsonline, FirstSearch, and Data-Star.

Content

"Web searching is different from searching commercial IR systems. We can learn from search strategies recommended for searching IR systems, but most won't be effective for Web searching. Web searchers need strate gies that let search engines do the job they were designed to do. This article presents six new Web searching strategies that do just that."

Date

22. 9.1997 19:16:05

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Abstract

A study of the "real world" Web information searching behavior of 206 college students over a 10-month period showed that, contrary to expectations, the users adopted a more passive or browsing approach to Web information searching and became more eclectic in their selection of Web hosts as they gained experience. The study used a longitudinal transaction log analysis of the URLs accessed during 5,431 user days of Web information searching to detect changes in information searching behavior associated with increased experience of using the Web. The findings have implications for the design of future Web information retrieval tools

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Abstract

The large volumes of medical information available on the web may provide answers for a wide range of users attempting to solve health-related problems. While experts generally utilize reliable resources for diagnosis search and professional development, novices utilize different (social) web resources to obtain information that helps them manage their health or the health of people who they care for. A diverse number of related search topics address clinical diagnosis, advice searching, information sharing, connecting with experts, etc. This paper focuses on the extent to which expertise can impact clinical query formulation, document relevance assessment and retrieval performance in the context of tailoring retrieval models and systems to experts vs. non-experts. The results show that medical domain expertise 1) plays an important role in the lexical representations of information needs; 2) significantly influences the perception of relevance even among users with similar levels of expertise and 3) reinforces the idea that a single ground truth does not exist, thereby leading to the variability of system rankings with respect to the level of user's expertise. The findings of this study presents opportunities for the design of personalized health-related IR systems, but also for providing insights about the evaluation of such systems.

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Abstract

Question Answering is an area of information retrieval with the added challenge of applying sophisticated techniques to identify the complex syntactic and semantic relationships present in text in order to provide a more sophisticated and satisfactory response to the user's information needs. For this reason, the authors see question answering as the next step beyond standard information retrieval. In this chapter state of the art question answering is covered focusing on providing an overview of systems, techniques and approaches that are likely to be employed in the next generations of search engines. Special attention is paid to question answering using the World Wide Web as the data source and to question answering exploiting the possibilities of Semantic Web. Considerations about the current issues and prospects for promising future research are also provided.

Source

Next generation search engines: advanced models for information retrieval. Eds.: C. Jouis, u.a

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Abstract

Thirty-one patrons, who were selected by Slone to provide a range of age and experience, agreed when approached while using the catalog of the Wake County library system to try searching via the Internet. Fifteen searched the Wake County online catalog in this manner and 16 searched the World Wide Web, including that catalog. They were subjected to brief pre-structured taped interviews before and after their searches and observed during the searching process resulting in a log of behaviors, comments, pages accessed, and time spent. Data were analyzed across participants and categories. Web searches were characterized as linking, URL, search engine, within a site domain, and searching a web catalog; and participants by the number of these techniques used. Four used only one, 13 used two, 11 used three, two used four, and one all five. Participant experience was characterized as never used, used search engines, browsing experience, email experience, URL experience, catalog experience, and finally chat room/newsgroup experience. Sixteen percent of the participants had never used the Internet, 71% had used search engines, 65% had browsed, 58% had used email, 39% had used URLs, 39% had used online catalogs, and 32% had used chat rooms. The catalog was normally consulted before the web, where both were used, and experience with an online catalog assists in web use. Scrolling was found to be unpopular and practiced halfheartedly.

Date

21. 7.2006 11:26:29

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Abstract

This book provides practical strategies which enable the advanced web user to locate information effectively and to form a precise evaluation of the accuracy of that information. Although the book provides a brief but thorough review of the technologies which are currently available for these purposes, most of the book concerns practical `future-proof' techniques which are independent of changes in the tools available. For example, the book covers: how to retrieve salient information quickly; how to remove or compensate for bias; and tuition of novice Internet users.

Content

Key Features - Importantly, the book enables readers to develop strategies which will continue to be useful despite the rapidly-evolving state of the Internet and Internet technologies - it is not about technological `tricks'. - Enables readers to be aware of and compensate for bias and errors which are ubiquitous an the Internet. - Provides contemporary information an the deficiencies in web skills of novice users as well as practical techniques for teaching such users. The Authors Dr Alison Stacey works at the Learning Resource Centre, Cambridge Regional College. Dr Adrian Stacey, formerly based at Cambridge University, is a software programmer. Readership The book is aimed at a wide range of librarians and other information professionals who need to retrieve information from the Internet efficiently, to evaluate their confidence in the information they retrieve and/or to train others to use the Internet. It is primarily aimed at intermediate to advanced users of the Internet. Contents Fundamentals of information retrieval from the Internet - why learn web searching technique; types of information requests; patterns for information retrieval; leveraging the technology: Search term choice: pinpointing information an the web - why choose queries carefully; making search terms work together; how to pick search terms; finding the 'unfindable': Blas an the Internet - importance of bias; sources of bias; usergenerated bias: selecting information with which you already agree; assessing and compensating for bias; case studies: Query reformulation and longer term strategies - how to interact with your search engine; foraging for information; long term information retrieval: using the Internet to find trends; automating searches: how to make your machine do your work: Assessing the quality of results- how to assess and ensure quality: The novice user and teaching internet skills - novice users and their problems with the web; case study: research in a college library; interpreting 'second hand' web information.

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Abstract

Transaction logs from four different Web-based information retrieval environments (bibliographic databank, OPAC, search engine, specialized search system) were analyzed for empirical regularities in search characteristics to determine whether users engage in different behaviors in different Web-based search environments. Descriptive statistics and relative frequency distributions related to term usage, query formulation, and session duration were tabulated. The analysis revealed that there are differences in these characteristics. Users were more likely to engage in extensive searching using the OPAC and specialized search system. Surprisingly, the bibliographic databank search environment resulted in the most parsimonious searching, more similar to a general search engine. Although on the surface Web-based search facilities may appear similar, users do engage in different search behaviors.

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Abstract

How do you find your way in an age of information overload? How can you filter streams of complex information to pull out only what you want? Why does it matter how information is structured when Google seems to magically bring up the right answer to your questions? What does it mean to be "findable" in this day and age? This eye-opening new book examines the convergence of information and connectivity. Written by Peter Morville, author of the groundbreakin Information Architecture for the World Wide Web, the book defines our current age as a state of unlimited findability. In other words, anyone can find anything at any time. Complete navigability. Morville discusses the Internet, GIS, and other network technologies that are coming together to make unlimited findability possible. He explores how the melding of these innovations impacts society, since Web access is now a standard requirement for successful people and businesses. But before he does that, Morville looks back at the history of wayfinding and human evolution, suggesting that our fear of being lost has driven us to create maps, charts, and now, the mobile Internet.

Footnote

Rez. in: nfd - Information Wissenschaft und Praxis 57(2006) H.3, S.177-178 (D. Lewandowski): "Wohl unbestritten ist, dass die Suche in Informationsbeständen eine immer größere Bedeutung erhält. Wir suchen nicht nur noch explizit, indem wir ein Informationssystem anwählen und dort eine Suche absetzen, sondern verwenden Suchfunktionen innerhalb von Programmen, auf Websites, innerhalb des Betriebssystems unseres Computers oder sogar ziemlich unbewusst, indem wir Informationen maßgeschneidert aufgrund einer einmal hinterlegten Suche oder eines automatisch erstellten Suchprofils erhalten. Man kann also in der Tat davon sprechen, dass wir von der Suche umgeben werden. Das ist mit dem Konzept der "Ambient Findability" gemeint. Angelehnt ist diese Bezeichnung an den Begriff der "Ambient Music" (in den 70er Jahren durch Brian Eno geprägt), die den Hörer umgibt und von ihm oft gar nicht aktiv wahrgenommen wird. Um eine Vorstellung von dieser Musik zu bekommen, eignet sich vielleicht am besten der Titel einer Platte eben von Brian Eno: "Music for Airports". Peter Morville, bekannt als Co-Autor des empfehlenswerten Buchs "Information Architecture for the World Wide Web"', hat sich nun mit der Veränderung der Suche auseinandergesetzt. Sein Buch bedient sich in ganz unterschiedlichen Disziplinen, um die Prozesse des Suchens, Stöberns und Findens aufzuzeigen. So finden sich Betrachtungen über die Orientierung des Menschen in unbekannten Umgebungen, über die Interaktion mit Informationssystemen, über das soziale Verhalten der Web-Nutzer (Stichworte: Content-Tagging, Folksonomies, Social Networking) und über technische Veränderungen durch die Verfügbarkeit von Informationssystemen in allen Lebenskontexten, vor allem auch über mobile Endgeräte. Das Buch ist in sieben Kapitel gegliedert. Das erste, "Lost and Found" betitelt, bietet auf wenigen Seiten die Definitionen der zentralen Begriffe ambient und findability, erläutert kurz das Konzept der Information Literacy und zeigt, dass die bessere Auffindbarkeit von Informationen nicht nur ein schöner Zusatznutzen ist, sondern sich für Unternehmen deutlich auszahlt.
Das zweite Kapitel ("A Brief History of Wayfinding") beschreibt, wie Menschen sich in Umgebungen zurechtfinden. Dies ist insofern interessant, als hier nicht erst bei Informationssystemen oder dem WWW begonnen wird, sondern allgemeine Erkenntnisse beispielsweise über die Orientierung in natürlichen Umgebungen präsentiert werden. Viele typische Verhaltensweisen der Nutzer von Informationssystemen können so erklärt werden. So interessant dieses Thema allerdings ist, wirkt das Kapitel leider doch nur wie eine Zusammenstellung von Informationen aus zweiter Hand. Offensichtlich ist, dass Morville nicht selbst an diesen Themen geforscht hat, sondern die Ergebnisse (wenn auch auf ansprechende Weise) zusammengeschrieben hat. Dieser Eindruck bestätigt sich auch in weiteren Kapiteln: Ein flüssig geschriebener Text, der es jedoch an einigen Stellen an Substanz fehlen lässt. Kapitel drei, "Information Interaction" beginnt mit einem Rückgriff auf Calvin Mooers zentrale Aussage aus dem Jahre 1959: "An information retrieval system will tend not to be used whenever it is more painful and troublesome for a customer to have information than for him not to have it." In der Tat sollte man sich dies bei der Erstellung von Informationssystemen immer vergegenwärtigen; die Reihe der Systeme, die gerade an dieser Hürde gescheitert sind, ist lang. Das weitere Kapitel führt in einige zentrale Konzepte der Informationswissenschaft (Definition des Begriffs Information, Erläuterung des Information Retrieval, Wissensrepräsentation, Information Seeking Behaviour) ein, allerdings ohne jeden Anspruch auf Vollständigkeit. Es wirkt vielmehr so, dass der Autor sich die gerade für sein Anliegen passenden Konzepte auswählt und konkurrierende Ansätze beiseite lässt. Nur ein Beispiel: Im Abschnitt "Information Interaction" wird relativ ausführlich das Konzept des Berrypicking nach Marcia J. Bates präsentiert, allerdings wird es geradezu als exklusiv verkauft, was es natürlich bei weitem nicht ist. Natürlich kann es nicht Aufgabe dieses Buchs sein, einen vollständigen Überblick über alle Theorien des menschlichen Suchverhaltens zu geben (dies ist an anderer Stelle vorbildlich geleistet worden'), aber doch wenigstens der Hinweis auf einige zentrale Ansätze wäre angebracht gewesen. Spätestens in diesem Kapitel wird klar, dass das Buch sich definitiv nicht an Informationswissenschaftler wendet, die auf der einen Seite mit den grundlegenden Themen vertraut sein dürften, andererseits ein wenig mehr Tiefgang erwarten würden. Also stellt sich die Frage - und diese ist zentral für die Bewertung des gesamten Werks.
Im Kapitel über das "Sociosemantic Web" werden die groben Grundzüge der Klassifikationslehre erläutert, um dann ausführlich auf neuere Ansätze der Web-Erschließung wie Social Tagging und Folksonomies einzugehen. Auch dieses Kapitel gibt eher einen Überblick als den schon Kundigen vertiefende Informationen zu liefern. Das letzte Kapitel widmet sich schließlich der Art, wie Entscheidungen getroffen werden, der Network Culture, dem Information Overload, um schließlich zu den "Inspired Decisions" zu gelangen - Entscheidungen, die sowohl auf "sachlichen Informationen" (also den klassischen Zutaten der "informed decisions") als auch aus aus Netzwerken stammenden Informationen wie etwa Empfehlungen durch Freunde oder Community-Mitglieder irgendeiner Art gewonnen werden. Fasst man zusammen, so ist an Morvilles Text besonders bemerkenswert, dass nach einigen Jahren, in denen die Suche im Web als ein Problem der Suche in unstrukturierten Daten angesehen wurde, nun wieder verstärkt Erschließungsansätze, die auf klassische Erschließungsinstrumente zurückgreifen, propagiert werden. Zwar sollen sie nicht in ihrer ursprünglichen Form angewandt werden, da den Nutzern nicht zuzumuten ist, sich mit den entsprechenden Regeln auseinanderzusetzen, aber auch hinter der auf den ersten Blick zumindest chaotisch wirkenden Folksonomy ist das Prinzip der Klassifikation zu erkennen. Um die modernen Ansätze erfolgreich zu machen, bedarf es aber dringend Information Professionals, die das "beste aus beiden Welten" verbinden, um moderne, für den Nutzer optimale Informationssysteme zu schaffen. Für die Gesamtbewertung des Buchs gelten die bereits zu einzelnen Kapitels angeführten Kritikpunkte: In erster Linie bleibt das Buch zu sehr an der Oberfläche und wirkt irgendwie "zusammengeschrieben" anstatt als Ergebnis der tiefgreifenden Beschäftigung mit dem Thema. Als eine Einführung in aufkommende Technologien rund um die Suche ist es aber durchaus geeignet - gut lesbar ist der Text auf jeden Fall.

LCSH

Information storage and retrieval systems

RSWK

Information Retrieval (GBV)
Information Retrieval / Ubiquitous Computing (GBV)
Information Retrieval / Datenbanksystem / Suchmaschine (GBV)
Information Retrieval / Datenbanksystem (BVB)

Subject

Information Retrieval (GBV)
Information Retrieval / Ubiquitous Computing (GBV)
Information Retrieval / Datenbanksystem / Suchmaschine (GBV)
Information Retrieval / Datenbanksystem (BVB)
Information storage and retrieval systems

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Abstract

People commonly experience difficulties when searching the Web, arising from an incomplete knowledge regarding their information needs, an inability to formulate accurate queries, and a low tolerance for considering the relevance of the search results. While simple and easy to use interfaces have made Web search universally accessible, they provide little assistance for people to overcome the difficulties they experience when their information needs are more complex than simple fact-verification. In human-centred Web search, the purpose of the search engine expands from a simple information retrieval engine to a decision support system. People are empowered to take an active role in the search process, with the search engine supporting them in developing a deeper understanding of their information needs, assisting them in crafting and refining their queries, and aiding them in evaluating and exploring the search results. In this chapter, recent research in this domain is outlined and discussed.

Source

Next generation search engines: advanced models for information retrieval. Eds.: C. Jouis, u.a

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Abstract

Many studies have demonstrated that people engage in a variety of different information behaviors when engaging in information seeking. However, standard information retrieval systems such as Web search engines continue to be designed to support mainly one such behavior, specified searching. This situation has led to suggestions that people would be better served by information retrieval systems which support different kinds of information-seeking strategies. This article reports on an experiment comparing the retrieval effectiveness of an integrated interactive information retrieval (IIR) system which adapts to support different information-seeking strategies with that of a standard baseline IIR system. The experiment, with 32 participants each searching on eight different topics, indicates that using the integrated IIR system resulted in significantly better user satisfaction with search results, significantly more effective interaction, and significantly better usability than that using the baseline system.

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Abstract

The goal of this study is to understand whether providing a search intermediary familiar with a problem domain and its topical structure would support a user's Web searching tasks, especially complicated tasks with multifaceted topics, and whether the order of searching tasks or system usage influences their successful completion. This study investigates the effect of two factors, the interaction mode and the display layout, on the three main measures of the user's Web searching behaviors: effectiveness, efficiency, and usability. Two interaction modes are compared, mediation via a domain-specific document collection versus nonmediated search, and two display layouts, a combination of browsing-supporting hierarchic display and ranked list of results versus the simple linear list of search results. The results are analyzed in the Flow theory point of view; they were analyzed by order of the tasks and system usage order. The findings of this study contribute to a better understanding of how the mediation system and/or the combined display support a Web information user.

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Abstract

Recent studies show that humans engage in multitasking behaviors as they seek and search information retrieval (IR) systems for information on more than one topic at the same time. For example, a Web search session by a single user may consist of searching on single topics or multitasking. Findings are presented from four separate studies of the prevalence of multitasking information seeking and searching by Web, IR system, and library users. Incidence of multitasking identified in the four different studies included: (1) users of the Excite Web search engine who completed a survey form, (2) Excite Web search engine users filtered from an Excite transaction log from 20 December 1999, (3) mediated on-line databases searches, and (4) academic library users. Findings include: (1) multitasking information seeking and searching is a common human behavior, (2) users may conduct information seeking and searching on related or unrelated topics, (3) Web or IR multitasking search sessions are longer than single topic sessions, (4) mean number of topics per Web search ranged of 1 to more than 10 topics with a mean of 2.11 topic changes per search session, and (4) many Web search topic changes were from hobbies to shopping and vice versa. A more complex model of human seeking and searching levels that incorporates multitasking information behaviors is presented, and a theoretical framework for human information coordinating behavior (HICB) is proposed. Multitasking information seeking and searching is developing as major research area that draws together IR and information seeking studies toward a focus on IR within the context of human information behavior. Implications for models of information seeking and searching, IR/Web systems design, and further research are discussed.

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Abstract

The aim of the work described in this paper is to evaluate the influencing effects of query-biased summaries in web searching. For this purpose, a summarisation system has been developed, and a summary tailored to the user's query is generated automatically for each document retrieved. The system aims to provide both a better means of assessing document relevance than titles or abstracts typical of many web search result lists. Through visiting each result page at retrieval-time, the system provides the user with an idea of the current page content and thus deals with the dynamic nature of the web. To examine the effectiveness of this approach, a task-oriented, comparative evaluation between four different web retrieval systems was performed; two that use query-biased summarisation, and two that use the standard ranked titles/abstracts approach. The results from the evaluation indicate that query-biased summarisation techniques appear to be more useful and effective in helping users gauge document relevance than the traditional ranked titles/abstracts approach. The same methodology was used to compare the effectiveness of two of the web's major search engines; AltaVista and Google.

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Abstract

Information retrieval systems based on the Boolean model have been popular for some time. A major challenge to this model has come from the development of approaches based on the vector processing model. Both search strategies are explained and evaluated. Describes an experimental study in an opertational environment to compare the retrieval effectiveness of Boolean and nearest neighbour searching in a multi-strategy retrieval system based on query characteristic variables. Considers the significance of the results of the study

Source

Library science with a slant to documentation and information studies. 33(1996) no.1, S.29-38

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Abstract

Purpose - This paper aims to report the result of follow-up research on end-users' conceptions of information visibility on the web and their conceptualizations of success and failure in web searching. Design/methodology/approach - The data were collected by a questionnaire followed by a brief interview with the participants. The questionnaire was developed based on the information visibility model suggested by the author in the original study. Fifty-two library and information sciences students from Tarbiat Mollem University (TMU) and Iran University of Medical Sciences (IUMS) in Tehran took part in the study. Findings - The model of information visibility can enable web users to gain a better understanding of their information seeking (IS) outcomes and it can assist them to improve their information literacy skills. The model can provide a theoretical framework to investigate web users' IS behavior and can be used as a diagnostic tool to explore the contextual and conceptual elements affecting the visibility of information for end-users. Research limitations/implications - The paper suggests a visibility learning diary (VLD), which might be useful to measure the efficiency of information literacy training courses. Originality/value - The contextual and conceptual approach of the paper provides a deeper insight into the issue of information visibility, which has received little attention by IS and information retrieval researchers until now.

Date

1. 1.2009 10:22:40

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Abstract

Browsing is considered to be unstructured and human-driven, although not a cognitively intensive process. It is conducted using systems that facilitate considerable user-system interactivity. Cued by the content, people immerse themselves in a topic of interest and meander from topic to topic while concurrently recognising interesting and informative information en route. They seem to seek and gather information in a purposeless, illogical and indiscriminate manner. Typical examples of these ostensibly random acts are scanning a non-fiction book, examining the morning newspaper, perusing the contents of a business report and scavenging the World Wide Web. Often the result is the acquisition of new information, the rejection or confirmation of an idea, or the genesis of new, perhaps not-wholly-formed thoughts about a topic. Noteworthy about this approach is that people explore information without having consciously structured queries or explicit goals. This form of passive information interaction behaviour is defined as acquiring and gathering information while scanning an information space without a specific goal in mind (Waterworth & Chignell, 1991; Toms, 1997), and for the purposes of this study, is called browsing. Traditionally, browsing is thought of in two ways: as a physical process - the action taken when one scans a list, a document, or a set of linked information nodes (e.g., Fox & Palay, 1979; Thompson & Croft, 1989; Ellis, 1989), and as a conceptual process, information seeking when the goal is ill-defined (e.g., Cove & Walsh, 1987). Browsing is also combined with searching in an integrated information-seeking process for retrieving information (e.g., Ellis, 1989; Belkin, Marchetti & Cool, 1993; Marchionini, 1995; Chang, 1995). Each of these cases focuses primarily on seeking information when the objective ranges from fuzzy to explicit.

Date

22. 3.2002 9:44:47

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Abstract

This research investigates how people's perceptions of information retrieval (IR) systems, their perceptions of search tasks, and their perceptions of self-efficacy influence the amount of invested mental effort (AIME) they put into using two different IR systems: a Web search engine and a library system. It also explores the impact of mental effort on an end user's search experience. To assess AIME in online searching, two experiments were conducted using these methods: Experiment 1 relied on self-reports and Experiment 2 employed the dual-task technique. In both experiments, data were collected through search transaction logs, a pre-search background questionnaire, a post-search questionnaire and an interview. Important findings are these: (1) subjects invested greater mental effort searching a library system than searching the Web; (2) subjects put little effort into Web searching because of their high sense of self-efficacy in their searching ability and their perception of the easiness of the Web; (3) subjects did not recognize that putting mental effort into searching was something needed to improve the search results; and (4) data collected from multiple sources proved to be effective for assessing mental effort in online searching.

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Abstract

Although many studies have identified search tactics, few studies have explored tactic transitions. This study investigated the transitions of search tactics during the Web-based search process. Bringing their own 60 search tasks, 31 participants, representing the general public with different demographic characteristics, participated in the study. Data collected from search logs and verbal protocols were analyzed by applying both qualitative and quantitative methods. The findings of this study show that participants exhibited some unique Web search tactics. They overwhelmingly employed accessing and evaluating tactics; they used fewer tactics related to modifying search statements, monitoring the search process, organizing search results, and learning system features. The contributing factors behind applying most and least frequently employed search tactics are in relation to users' efforts, trust in information retrieval (IR) systems, preference, experience, and knowledge as well as limitation of the system design. A matrix of search-tactic transitions was created to show the probabilities of transitions from one tactic to another. By applying fifth-order Markov chain, the results also presented the most common search strategies representing patterns of tactic transition occurring at the beginning, middle, and ending phases within one search session. The results of this study generated detailed and useful guidance for IR system design to support the most frequently applied tactics and transitions, to reduce unnecessary transitions, and support transitions at different phases.

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Abstract

Discusses how users' questions should be analysed and appropriate search strategies should be formulated with a view to enhancing the capabilities of a system in retrieval of the most relevant information with a high degree of precision

Source

Proceedings of the 15th National IASLIC Conference, Annamalainagar, Tamil Nadu, India, 26-29 December 1992. Ed. by. A. Chatterjee et al

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Abstract

Engineers face a wide range of gaps when trying to identify, acquire, and utilize information from the Web. To be able to avoid creating such gaps, it is essential to understand them in detail. This paper reports the results of a study of the real life gaps in information usage processes of 17 engineers. Using the critical incident interviewing technique, 65 examples of information usage processes were uncovered. An inductive analysis of these data, using the constant comparison method, yields five classes of identification gaps, of acquisition gaps, and of utilization gaps. Within these fifteen gap classes, 79 types of information usage gaps are identified. The results of this study confirm and extend existing studies on information usage gaps. Future research should examine whether such gaps need to be bridged and, if so, how they could be bridged.