David, C.; Giroux, L.; Bertrand-Gastaldy, S.; Lanteigne, D.: Indexing as problem solving : a cognitive approach to consistency (1995)
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- Abstract
- Indexers differ in their judgement as to which terms reflect adequately the content of a document. Studies of interindexers' consistency identified several factors associated with low consistency, but failed to provide a comprehensive model of this phenomenon. Our research applies theories and methods from cognitive psychology to the study of indexing behavior. From a theoretical standpoint, indexing is considered as a problem solving situation. To access to the cognitive processes of indexers, 3 kinds of verbal reports are used. We will present results of an experiment in which 4 experienced indexers indexed the same documents. It will be shown that the 3 kinds of verbal reports provide complementary data on strategic behavior, and that it is of prime importance to consider the indexing task as an ill-defined problem, where the solution is partly defined by the indexer him(her)self
