Atlas, M.C.; Little, K.R.; Purcell, M.O.: Flip charts at the OPAC : using transaction log analysis to judge their effectiveness (1997)
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- Abstract
- Describes a project, conducted with a development grant from the Kentucky Library Association's Academic Section, to design and produce a number of flip charts for use at OPAC terminals in 6 of the Louisville university libraries. The custom made flip charts were designed as point of use user training tools. Reports results of an analysis of OPAC transaction logs to measure the success of the flip charts. Comparisons were made among the types of searches conducted, the percentages of zero hits, and the types of errors found before and after the introduction of the flip charts to determine whether searching succes rates had improved or if searching strategies had changed. Results indicated that the presence of the flip charts had not brought about a significant change in searching success. Concludes that there is no substitute for professional librarians working in a one to one relationship with the OPAC user
