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Davenport, E.: Knowledge management issues for online organisations : 'communities of practice' as an exploratory framework (2001) 0.04

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Abstract: Communities of practice have been identified as sites where knowledge is created in organisations. The author reviews studies of situated learning and situated action and suggests that these two activities may characterise the learning process in communities of practice where they are supported by a distinctive 'social' infrastructure. She analyses recent fieldwork in three online communities (a digital library reference service, a virtual enterprise and an online shopping group) to discover to what extent they may be described as communities of practice, and to establish how they support participants' learning.

Davenport, E.; Cronin, B.: Knowledge management : Semantic drift or conceptual shift? (2000) 0.04

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Date: 31. 7.2001 20:22:57
Source: Journal of education for library and information science. 41(2000) no.?, S.294-306

Davenport, E.: Implicit orders : documentary genres and organizational practice (2001) 0.03
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Abstract

The paper explores the proposition that documentary genres implicitly order organizational activity; analysis of their role as tacit sorting devices can improve understanding of documentation and organizational practice. The author reviews recent work an communities of practice in organizations and discusses historical work an documentary genres and their role in capturing local or tacit knowledge. More recent work an documentary genres in the digital workplace is then addressed, and the place of the politics of classification in the construction of genres is discussed. The author analyzes case studies of new technology and changes in practice in a number of contexts, including recent work an documentary genres in a small enterprise in the Scottish food and beverage sector. In this company, evolving documentary genres have allowed a recently automated sales team to adapt to a new order imposed by changes in external circumstances and the procurement of new technology. The paper concludes with a review of recent work an visualization of social interactions and its possible role in the rapid provision of templates for documentary genres in different domains. The author speculates that representations (by visualization or other means) of documentary genres in organizational settings may serve as "thumbprints" of groups at work that may provide rapid insight into the nature of work in a given domain. Such insight may be important in distributed cognition, where ad hoc project teams work online and at a distance from each other in the "temporary organizations" that characterize work in many domains.
Davenport, E.: Mundane knowledge management and microlevel organizational learning : an ethological approach (2002) 0.01
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Abstract

Knowledge management is discussed in the context of "articulation" work, that is routine interactions in groups of local practice. In such situations, knowledge is largely acquired and maintained by learning from the appropriate behavior of others by means of "organizational ethology." This phenomenon is described as "mundane knowledge management." The concepts of mundane knowledge management and organizational ethnology are explored in a case study of a project to promote virtual enterprise formation. Evaluation of the project prototype, a platform for online cooperative work, suggests that unless design provides adequate social and technical cues for the work to hand, the mundane knowledge that sustains cooperative work may be compromised by ethological breakdown.
Davenport, E.; Higgins, M.; Somerville, I.: Narratives of new media in Scottish households : the evolution of a framework of inquiry (2000) 0.01
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Abstract

The authors describe a study of the social dynamics of new media in Scottish households. The evolving project drew on dialogues with multiple household members elicited in group conversations. This approach to interviews captured different and conflicting points of view, a feature shared with certain social approaches to systems design. Analysis of the interview transcripts revealed that there are recurrent narratives and behavioral genres across households (and across sample groups), and that these reflect tactics, stratagems, and plans by means of which respondents navigate social space. The authors' approach contrasts with prevailing "needs and uses" models in information science, in offering a methodological framework based on group narrative and genre analysis that contributes to a theory of social informatics in the household
Davenport, E.; Rosenbaum, H.: ¬A system for organizing situational knowledge in the workplace that is based on the shape of documents (2000) 0.01
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Abstract

The authors propose a system for organizing situational knowledge, or knowledge of appropriate conduct, in workplaces that rely on web-based interaction. The conceptual framework that underlies the system is based on five propositions. First, recurrent and routine practice in organizations is articulated in, and co-evolves with distinct documentary forms, or genres. Second, the presence of sets of documentary genres in a group or other form of organization is indicative of activities that characterize such organization. Third, such indexicality may be observed at different levels of organization (the project, the unit, the firm), and clusters of genres at different levels of aggregation may provide profiles of activities at those different levels. Fourth, a notation (such as XML) which captures the 'shape' of documents may be used to model flexible documentary 'compounds' that capture situational knowledge, or knowledge of appropriate activity in an organization. Fifth, such encodings may be used compare organizations and sort them on the basis of their genre and activity profiles; visualization may accelerate the sorting process. An activity classifying system that integrates these proposals might improve organizational experience in a number of evaluative contexts (like benchmarking, team formation, or merger)

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