Davenport, E.; Rosenbaum, H.: ¬A system for organizing situational knowledge in the workplace that is based on the shape of documents (2000)
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- Abstract
- The authors propose a system for organizing situational knowledge, or knowledge of appropriate conduct, in workplaces that rely on web-based interaction. The conceptual framework that underlies the system is based on five propositions. First, recurrent and routine practice in organizations is articulated in, and co-evolves with distinct documentary forms, or genres. Second, the presence of sets of documentary genres in a group or other form of organization is indicative of activities that characterize such organization. Third, such indexicality may be observed at different levels of organization (the project, the unit, the firm), and clusters of genres at different levels of aggregation may provide profiles of activities at those different levels. Fourth, a notation (such as XML) which captures the 'shape' of documents may be used to model flexible documentary 'compounds' that capture situational knowledge, or knowledge of appropriate activity in an organization. Fifth, such encodings may be used compare organizations and sort them on the basis of their genre and activity profiles; visualization may accelerate the sorting process. An activity classifying system that integrates these proposals might improve organizational experience in a number of evaluative contexts (like benchmarking, team formation, or merger)
