Shaftoe, F.G.: Image processing and workflow management : a radical approach at TSB (1993)
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- Abstract
- Examines the introduction of a document management processing system at TSB General Insurance which is the general insurance and underwriting arm of the TSB group. The system involves document entry, document storage, image management / workflow; user workstation and document printing. Details the benefits: better customer service; improved process control; improved productivity; cost saving; improved staff morale and the lessons learned from the project
