Lambe, P.: Organising knowledge : taxonomies, knowledge and organisational effectiveness (2007)
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- Abstract
- Summary Taxonomies are often thought to play a niche role within content-oriented knowledge management projects. They are thought to be 'nice to have' but not essential. In this groundbreaking book, Patrick Lambe shows how they play an integral role in helping organizations coordinate and communicate effectively. Through a series of case studies, he demonstrates the range of ways in which taxonomies can help organizations to leverage and articulate their knowledge. A step-by-step guide in the book to running a taxonomy project is full of practical advice for knowledge managers and business owners alike. Key Features Written in a clear, accessible style, demystifying the jargon surrounding taxonomies Case studies give real world examples of taxonomies in use Step-by-step guides take the reader through the key stages in a taxonomy project Decision-making frameworks and example questionnaires Clear description of how taxonomies relate to technology applications The Author Patrick Lambe is a widely respected knowledge management consultant based in Singapore. His Master's degree from University College London is in Information Studies and Librarianship, and he has worked as a professional librarian, as a trainer and instructional designer, and as a business manager in operational and strategic roles. He has been active in the field of knowledge management and e-learning since 1998, and in 2002 founded his own consulting and research firm, Straits Knowledge, with a partner. He is former President of the Information and Knowledge Society, and is Adjunct Professor at Hong Kong Polytechnic University. Patrick speaks and writes internationally on knowledge management. Readership This book is written primarily for knowledge managers and key stakeholders in knowledge management projects. However, it is also useful to all information professionals who wish to understand the role of taxonomies in a corporate setting. It may be used as a teaching text for postgraduate students in Information Studies, Library Science, and Knowledge Management, as well as at MBA level. Contents Part One: Dealing with Babel - the problem of coordination; why taxonomies are important; definitions; taxonomy as a common language; taxonomies express what is important; socially constructed; the business case for taxonomies; taxonomies in KM, collaboration, expertise management and information management; taxonomies, typologies and sensemaking Part Two: Fixing the foundations: planning your taxonomy project - understanding your context; identifying and engaging stakeholders; defining your purpose; planning your approach; communicating and setting expectations; managing myths; how NOT to do a taxonomy project; a taxonomy as a standard; digital information, hierarchies and facets Part Three: Building the floors: implementing your taxonomy project - Implicit taxonomies; evidence gathering; analysis or sensemaking; validation principles and techniques; change management and learning; taxonomy sustainability and governance; taxonomies and technology; measuring success Part Four: Looking skywards: the future of taxonomies - complexity and sensemaking; taxonomies as sensemaking frameworks and patterns; taxonomies and serendipity; taxonomies and ambiguity; anti-taxonomy and folksonomies; taxonomies, ignorance and power; taxonomies and organisational renewal
- Footnote
- Over the course of the book, a number of misconceptions haunting taxonomy work are addressed and carefully dispelled. 'taxonomy development is often thought to be an abstract task of analyzing and classifying entities, performed in complete isolation. On the contrary, taxonomies are to a large extent products of users' perceptions and worldviews, strongly influenced by the pre-existing information infrastructure. They can also be dangerous tools having the potential to reveal and clarify but also to exclude and conceal critical details that can have a large impact on basic business activities such as managing risk, controlling costs, understanding customers and supporting innovation. If the first part of the hook introduces concepts, provides definitions and challenges wrong assumptions about taxonomies and the work of taxonomy-building, the second one takes us step-by-step through a typical project. From here on, insights become part of practicable frameworks that form the basis of a concrete information-management strategy and process so flexible so as to be used in very different organizational environments and scenarios. Starting from the definition of stakeholders, purpose and scope and ending with deployment, validation and governance, a taxonomy-building project is realistically presented as an iterative and fascinating journey over competing needs, changing goals, mixed cues and technical and cognitive constraints. Beyond introducing fundamental guiding principles and addressing relevant implementation challenges, Organising Knowledge provides a large dose of political and pragmatic advice to make your efforts useful in contributing to the overall knowledge and information infrastructure. Taxonomies, much like architect's blueprints, only represent theory until they are implemented in practice involving real people and real content. As Lambe explains, this step requires crossing over to the other side of the barricade, wearing the user's shoes and constructing an information neighborhood, designing and populating a metadata framework, solving usability issues and successfully dealing with records management and information architecture concerns.
