-
Björklund, L.: ¬The need for inventing user needs (1993)
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- Abstract
- Describes a project which undertook extensive semi structured interviews with future users of an online catalogue as part of the design phase of the catalogue. The interviews focused on users' reading habits, information use and needs, computer experience, and library and catalogue use experience
- Imprint
- London : British Library
- Source
- The effects of digitisation on library and information science. Conference organised by NORDINFO and the British Library, Edinburgh, Scotland, 17.-20.9.1992
-
Pasanen-Tuomainen, I.: Evaluating the user education (1994)
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- Abstract
- Desicusses the user training programme of the Helsinki University of Technology Library in the light of an internordic monitoring project. In the project, the use of OPACs was evaluated by analyzing the transaction logs and it was concluded that end users do not exploit the various possibilities of OPACs. A large part of the material found in the collections in the library is not retrieved: misspellings, lack of truncation, inequate use of Boolean operators and wrong database choices lead to ineffective retrieval. Emphasis in the online catalogue training has been on the 'hands on' exercises and it appears that the training programme is not very effective in the area of subject searching. Presents reasons for this and discusses plans for the future development of the library user training programme
-
¬A graphical user interface : the case of the British Library network OPAC (1996)
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- Abstract
- Presents the selected findings of a research project based on the British Library Network Online Public Access Catalogue (NOPAC) carried out in the department of information and library management at the University of Northumbria in Newcastle, UK over the academic year 1994/95. Data was collected by means of interviews with NOPAC users especially on use made of the NOPAC and on attitudes towards the NOPAC's interface. Discusses the views of users as they relate to: display features; mode of interaction; help/user assistance; extra features available; and usability. Lists important points which emerged from the survey concerning the NOPAC service
-
Zeitlyn, D.; Bex, J.; David, M.: Making sense of online information (1997)
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- Abstract
- Presents some results from research into the uses and usefulness of electronic bibliographic databases in academic contexts, carried out as part of a British Library funded research project. Ethnographic and focus group data was gathered initially in 3 departments (natural science, social science and humanities) at the University of Kent at Canterbury covering all academic staff, researchers and postgraduates. This was then expanded to postgraduates and staff in the same 3 disciplines at other universities. 5 themes from this research are outlined: who uses the system, who does not, and where are these activities and inactivities happening; where does formal training occur; and where does learning occur. The problems of interface between computer systems and users often mirrored that between library enquiry staff and users where users did not know to frame questions and the advice given was not in a form understood by the users
- Source
- Electronic library and visual information research: Proceedings of the 4th ELVIRA Conference (ELVIRA 4), Electronic Library and Visual Information Research, De Montfort University, Milton Keynes, May 1997. Ed. by C. Davies u. A. Ramsden
-
Pasanen-Tuomainen, I.: Analysis of subject searching in the TENTTU books database (1992)
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- Abstract
- Presents a pilot study for an Internordic project to monitor the use of online catalogues in the Nordic technological university libraries. Focuses on the use of classification in subject searching, how the UDC is used and the extent of its use. Studies user interaction with the OPACs and improvements to information retrieval in the catalogues using the transaction log method to gather data. The pilot study examnines the TENTTU Books database which is the online union catalogue of the Helsinki Univ. of Technology Library, a multilingual database with true information retrieval. The Internordic study itself will make comparisons between the TENTTU system and the new Virginia Tech Library System. Discusses the users monitored, method of analysis, subject searching in the database, results and how the UDC codes were used. Compares this to other studies conducted in Finland and evaluates the project
-
Thorne, R.; Whitlatch, J.B.: Patron online catalog success (1994)
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- Abstract
- The project explored the ways in which the online catalogue contributes, or does not contribute to the success of library users. Key issues examined included: whether students are really getting appropriate assistance when using the online catalogue; the most common searching successes and failures observed for people using the online catalogue without staff assistance; and the effectiveness of online catalogue use by librarians providing reference assistance compared to other sources (reference books, electronic and printed indexes). Reviews relevant studies of online catalogues and reference success and describes the methodology and results of 3 different online catalogue studies: the Reference Assessment Survey; the online catalogue study of unassisted users; and the document availability study; all conducted at San José State University Library; California, using the Reference Transaction Assessment Instrument. Considers the implications of the results for reference practice and study methodology
-
Moulaison, H.L.: OPAC queries at a medium-sized academic library : a transaction log analysis (2008)
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- Abstract
- Patron queries at a four-year comprehensive college's online public access catalog were examined via transaction logs from March 2007. Three representative days were isolated for a more detailed examination of search characteristics. The results show that library users employed an average of one to three terms in a search, did not use Boolean operators, and made use of limits one-tenth of the time. Failed queries remained problematic, as a full one-third of searches resulted in zero hits. Implications and recommendations for improvements in the online public access catalog are discussed.
- Date
- 10. 9.2000 17:38:22
- Source
- Library resources and technical services. 52(2008) no.4, S.230-237
-
De Rosa, C.; Cantrell, J.; Cellentani, D.; Hawk, J.; Jenkins, L.; Wilson, A.: Perceptions of libraries and information resources : A Report to the OCLC Membership (2005)
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- Abstract
- Summarizes findings of an international study on information-seeking habits and preferences: With extensive input from hundreds of librarians and OCLC staff, the OCLC Market Research team developed a project and commissioned Harris Interactive Inc. to survey a representative sample of information consumers. In June of 2005, we collected over 3,300 responses from information consumers in Australia, Canada, India, Singapore, the United Kingdom and the United States. The Perceptions report provides the findings and responses from the online survey in an effort to learn more about: * Library use * Awareness and use of library electronic resources * Free vs. for-fee information * The "Library" brand The findings indicate that information consumers view libraries as places to borrow print books, but they are unaware of the rich electronic content they can access through libraries. Even though information consumers make limited use of these resources, they continue to trust libraries as reliable sources of information.
-
Spink, A.; Beatty, L.: Multiple search sessions by end-users of online catalogs and CD-ROM databases (1995)
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- Abstract
- Reports from a study investigating the extent to which academic end users conduct multiple search sessions, over time woth OPAC or CD-ROM databases at different stages of their information seeking related to a current research project. Interviews were conducted using a questionnaire with 200 academic end users at Rutgers University Alexander Library, NJ and University of North Texas, to investigate the occurrence of multiple search sessions. Results show that at the time of the survey interview, 57% of end users had conducted multiple search sessions during their research project and 86% of end users conducted their 1st search session at the beginning stage of their information seeking process. 49% of end users had conducted between 1 and 6 search sessions and 8% more than 6 search sessions. 70% of multiple search sessionss end users had modified their search terms since their 1st search session. Discusses the implications of the findings for end user training, information retrieval systems design and further research
-
Bangalore, N.S.: Re-engineering the OPAC using transaction logs (1997)
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- Abstract
- Describes an attempt, by Illinois University at Chicago (IUC) Library to respond to user needs as they are revealed in transaction logs of OPAC use. Illustrates success in improving access to catalogue records through a reengineering process. Outlines the IUC Library Reengineering Project, the administrative structure to study transaction logs, and the resultant managerial decisions. Notes the changes made to sreen display and to the OPAC. Focusing on customer satisfaction, IUC catalogue librarians joined forces with colleagues to identify Usrs' unmet needs and preferences through transaction log analysis. In order to minimize mismatches between users' expectations and services actually provided, IUC catalogue librarians studied logs and adjusted the OPAC. Descrinbes the specific efforts to increase access to the library's collections and the steps taken to enhance and customize bibliographic and authority records. Concludes that transition log analysis has enabled IUC to alter the form and content of its OPAC to fit the changing needs of diverse and widely disoersed users
-
Kaske, N.K.: ¬A comparative study of subject searching in an OPAC among branch libraries of a university library system (1988)
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- Abstract
- The degree of variability in the percentage of subject searching in an online public access catalog (OPAC) among branch libraries of one university was studied. A full semester's worth of transactions was analyzed, not sampled. The time units used were hour of the day, day of the week, and week of the semester. The findings show that subject searching varies from a low of 22% to a high of 74% over the hours of a day. Variability for the days of the week ranged from 17% to 64%, and for the weeks of the semester variability ranged from 12% to 70%. Valuable management information on the utilization of the OPAC within each brach library and among all the branch libraries is provided through numerous charts and graphs.
-
Atlas, M.C.; Little, K.R.; Purcell, M.O.: Flip charts at the OPAC : using transaction log analysis to judge their effectiveness (1997)
0.03
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- Abstract
- Describes a project, conducted with a development grant from the Kentucky Library Association's Academic Section, to design and produce a number of flip charts for use at OPAC terminals in 6 of the Louisville university libraries. The custom made flip charts were designed as point of use user training tools. Reports results of an analysis of OPAC transaction logs to measure the success of the flip charts. Comparisons were made among the types of searches conducted, the percentages of zero hits, and the types of errors found before and after the introduction of the flip charts to determine whether searching succes rates had improved or if searching strategies had changed. Results indicated that the presence of the flip charts had not brought about a significant change in searching success. Concludes that there is no substitute for professional librarians working in a one to one relationship with the OPAC user
-
Witt, M.: Survey on the use of the catalogue at the Mediatheque of the Cité des Sciences et de l'Industrie (CSI) (1993)
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- Abstract
- The library of the Cité des Sciences et de l'industrie attracts 4.000 visitors daily of whom 25% consult the GEAC system OPAC. Describes a 1992 survey consisting of online questions followed by an interview. The questionnaires were adapted from ones used in the UK and utilised OLIVE (Online Interactive Validation and Evaluation). While difficulties arose from users' inconsistency in their replies and failures to answer questions, it has become clear that subject access is unsatisfactory, sometimes because of mistyping by the searcher but also because of the vocabulary problems and lack of guidance in search strategies
- Source
- International cataloguing and bibliographic control. 22(1993) no.4, S.68-71
-
Wallace, P.M.: How do patrons search the online catalog when no one's looking? : transaction log analysis and implications for bibliographic instruction and system design (1993)
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- Abstract
- Describes a project which monitored electronically 11 public access terminals, at the Colorado University Librarys, to produce transaction logs that were used to gather statistics and analyze the behaviour of users when searching the library online catalogues. The study recorded user behaviour unobtrusively and focused exclusively on what actually occured during the search process. Among other findings it was revealed that the use of system supplied search aids varied, from low use of quick search and express search features, to more extensive use of search history and searching databases other than the home catalogue. Analysis of search results revealed that 66% of subject (keyword) and name searches produce 10 or fewer results, and 82% produce 25 or fewer titles, a manageable number for searchers to scan postings and spot relevant materials. User persistence in scanning titles was found to be high with the full list being requested for nearly 40% of searches netting up to 100 results. Overall, results show that emphasis on improved system design must be stressed if the needs of the majority of searchers are to be met more effectively
-
Drabenstott, K.M.; Weller, M.S.: Failure analysis of subject searches in a test of a new design for subject access to online catalogs (1996)
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- Abstract
- This article describes the findings of a research project that tested a new subject-access design in an experimental online catalog that had a wide range of subject-searching capabilities and search trees to govern the system's selection of searching capabilities in response to user queries. Library users at 2 academic libraries searched this experimental catalog for topics of their own choosing, judges the usefulness of retrieved titles, and answered post-search questions about their searching experiences. Mixed results from a quantitative analysis (i.e., precision scores) were supplemented with the more conclusive results from a qualitative analysis (i.e., failure analysis). Overall, analyses demonstrated that the new subject-access design that featured search trees was more effective in selecting a subject-searching approach that would prooduce useful information for the subjects users seek than users would select on their own. The qualitative analysis was especially helpful in providing recommendations for improving specific subject-searching approaches to increase their effenciency, increase user perseverance, and encourage browsing. It also suggested enhancements to the new subject-searching design to enable systems to respond to the wide variety of user queries for subjects
-
Borgman, C.L.; Hirsh, S.G.; Hiller, J.: Rethinking online monitoring methods for information retrieval systems : from search product to search process (1996)
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- Abstract
- Searching information retrieval systems is a highly interactive, iterative process that cannot be understood simply by comparing the output of a search session (the 'search product') to a query stated in advance. In this article, we examine evaluation goals and methods for studying information retrieval behavior, drawing examples from our own research and that of others. We limit our review to research that employs online monitoring, also known as transaction log analysis. Online monitoring is one of few methods that can capture detailed data on the search process at a reasonable cost; these data can be used to build quantitative models or to support qualitative interpretations of quatitative results. Monitoring is a data collection technique rather than a research design, and can be employed in experimental of field studies, whether alone or combined with other data collection methods. Based on the the research questions of interest, the researcher must determine what variables to collect from each data source, which to treat as independent varaibles to manipulate, and which to treat as dependent variables to observe effects. Studies of searching behavior often treat search task and searcher characteristics as independent variables and may manipulate other independent variables specific to the research questions addressed. Search outcomes, time, and search paths frequently are treated as dependent variables. We discuss each of these sets of variables, illustrating them with sample results from the literature and from our own research. Our examples are drawn from the Science Library Catalog project, a 7-year study of children's searching behavior on an experimental retrieval system. We close with a brief discussion of the implications of these results for the design of information retrieval systems
-
Connell, T.H.: User acceptance of library catalog results : an exploratory study (1991)
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- Source
- Library resources and technical services. 35(1991) no.2, S.191-201
-
Larson, R.R.: Users look at online catalogs : Pt.2: interacting with online catalogs. Final report for the Council on Library Resources (1983)
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- Imprint
- Washington, DC : Council on Library Resources
-
Burton, P.A.; Hawkins, A.M.: Attitudes to an online public access catalogue in an academic library (1993)
0.02
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- Abstract
- Describes an investigation of attitudes to the LION (Library Integrated Online Network) online public access catalogue at Liverpool Polytechnic Library (now Liverpool John Moores University) using observation and a questionnaire survey of 55 library users. The reaction to the automation of the library catalogue was positive and it appears to have improved service to users but more user education and guidance would result in a further improvement
- Source
- Library management. 14(1993) no.5, S.13-15
-
Matthews, J.R.; Lawrence, G.S.; Ferguson, D.K.: Using online catalogs : a nationwide survey, a report of a study sponsored by the Council on Library Resources (1983)
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- LCSH
- Online library catalogs / Use studies
Library catalogs / Use studies
Library surveys / United States
- Subject
- Online library catalogs / Use studies
Library catalogs / Use studies
Library surveys / United States
