-
Doek, A.: Antwoord op elke vraag : Bilbiofoon aan een vergelijkend 'warenonderzoek' onderworpen (1994)
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- Abstract
- In the Netherlands the first 'Library-phone' service to answer questions from the general public by phone was started by Friesland Central Library Service in 1986. 7 provincial authorities currently provide library-phone services. A survey of the 7 services showed some variation in answers provided and in time taken to provide an answer. In some instances library-phone staff had failed to use up-to-date sources. However, in general all questions were answered satisfactorily
- Source
- Bibliotheek en Samenleving. 22(1994) no.2, S.26-29
-
Hoskisson, T.: Making the right assumptions : know your user and improve the reference interview (1998)
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- Abstract
- Reference librarians often make incorrect assumptions about the library knowledge of their users. These assumptions can impede the reference interview and influence the outcome of the reference transaction. Examines 7 misconceptions about users and discusses how librarians can correct them to better understand their public and improve reference service. the misconceptions discussed involve users: stating their actual information needs, knowing what sources to use, understanding library arrangement anf jargon, communicating with librarians, and caring about competency
- Date
- 14.11.1998 19:22:48
-
Bates, M.E.: Finding the question behind the question (1998)
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- Date
- 22. 2.1999 19:19:54
- Source
- Information outlook. 2(1998) no.7, S.19-21
-
Ranta, J.A.: Queens Borough Public Library's Guidelines for cataloging community information (1996)
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- Date
- 7. 1.1997 17:34:09
- Source
- Cataloging and classification quarterly. 22(1996) no.2, S.51-69
-
Furlong, K.; Roberts, F.D.: If you teach it, will they learn? : Information literacy and reference services in a college library (1998)
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- Date
- 7. 7.1999 18:09:51
- Source
- Computers in libraries. 18(1998) no.5, S.22-25
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Fischer, A.: Barrieren gegen Informationsvermittlung (1991)
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- Source
- Bibliotheksdienst. 25(1991) H.7, S.1036-1037
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Metz, A.: Community service : a bibliography (1996)
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- Date
- 17.10.1996 14:22:33
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Ghilardi, F.J.M.: ¬The information center of the future : the professional's role (1994)
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- Date
- 27.12.2015 18:22:38
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Krötzsch, J.: ¬Das Gelbe Haus Schotten (1992)
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- Source
- BibliotheksInfo. 2(1992) H.7, S.435-440
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Ensor, P.: ¬The reference medium of choice : print or electronic (1994)
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- Source
- Library journal. 119(1994) no.7, S.40-41
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Galsterer, B.: Eppur' si muove : Informationstechnologie und Bibliothek (1990)
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- BuB. 42(1990) H.6/7, S.496-498
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Curzon, S.C.: Managing the interview (1995)
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- Footnote
- Rez. in: Journal of academic librarianship 22(1996) no.6, S.471 (N. Corral)
-
¬The changing face of reference (1997)
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- Date
- 7. 9.1996 17:12:12
- Footnote
- Rez. in: College and research libraries news 58(1997) no.7, S.504 (G.M. Eberhart); Library review 47(1998) nos.1/2, S.62-63 (M. Sloan)
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Mack, R.: ¬Das Fachinformationszentrum Karlsruhe - Dienstleister für Forschung und Entwicklung : Online-Datenbanken - moderne Werkzeuge zur Informationsbeschaffung (1994)
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- Source
- Info 7. 9(1994) H.2, S.91-94
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Riechel, R.: Public library services to business (1994)
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- Footnote
- Rez. in: Business information alert 7(1995) no.3, S. 9 (J. Field)
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Georgy, U.: Marketingmaßnahmen einer Informationsvermittlungsstelle für elektronische Informationsdienstleistungen (1998)
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- Source
- nfd Information - Wissenschaft und Praxis. 49(1998) H.7, S.425-430
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Müller, H.: Qualitätsmanagement im FIZ Chemie Berlin (1998)
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Staud, J.L.: Fachinformation online : ein Überblick über Online-Datenbanken unter besonderer Berücksichtigung von Wirtschaftsinformationen (1993)
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- Footnote
- Rez. in: IfB 2(1994) H.1, S.7-8 (K.-H. Dietz)
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Hearty, J.A.; Orden, R.D. van: Öffentliche Bibliotheken in den USA : die Entwicklung einer Beziehung (1994)
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- Bertelsmann Briefe. 1994, H.131, S.22-25
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Schwuchow, W.: Qualität für Informationsdienste : eine dringend aktuelle Frage (1993)
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- Technik und Information: Markt, Medien und Methoden. Deutscher Dokumentartag 1992, Technische Universität Berlin, 22.-25.9.1992. Hrsg.: W. Neubauer u. K.-H. Meier