Dudley, M.; Barraclough, C.: ¬The unobtrusive testing of public library information services : a pilot survey (1995)
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- Abstract
- Report of a pilot survey to test a method of assessing the effectiveness of enquiry desk services and if identifying the training needs of staff carried out in Hertfordshire Libraries during 1994. Describes the process leading up to the survey, the enquiry methods used, and the recommendations made for a standardised method. Trading standards officers participated in the research, with the same 4 questions being put to 4 different libraries in the region
