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Pontis, S.; Blandford, A.; Greifeneder, E.; Attalla, H.; Neal, D.: Keeping up to date : an academic researcher's information journey (2017) 0.01

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Source: Journal of the Association for Information Science and Technology. 68(2017) no.1, S.22-35

Attfield, S.; Blandford, A.: Conceptual misfits in Email-based current-awareness interaction (2011) 0.01
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Abstract

Purpose - This research aims to identify some requirements for supporting user interactions with electronic current-awareness alert systems based on data from a professional work environment. Design/methodology/approach - Qualitative data were gathered using contextual inquiry observations with 21 workers at the London office of an international law firm. The analysis uses CASSM ("Concept-based Analysis of Surface and Structural Misfits"), a usability evaluation method structured around identifying mismatches, or "misfits", between user-concepts and concepts represented within a system. Findings - Participants were frequently overwhelmed by e-mail alerts, and a key requirement is to support efficient interaction. Several misfits, which act as barriers to efficient reviewing and follow-on activities, are demonstrated. These relate to a lack of representation of key user-concepts at the interface and/or within the system, including alert items and their properties, source documents, "back-story", primary sources, content categorisations and user collections. Research limitations/implications - Given these misfits, a set of requirements is derived to improve the efficiency with which users can achieve key outcomes with current-awareness information as these occur within a professional work environment. Originality/value - The findings will be of interest to current-awareness providers. The approach is relevant to information interaction researchers interested in deriving design requirements from naturalistic studies.

Makri, S.; Blandford, A.: Coming across information serendipitously : Part 2: A classification framework (2012) 0.01

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Date: 5. 9.2012 19:21:44

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