Poll, R.; Boekhorst, P. de: Measuring quality : international guidelines for performance measurement in academic libraries (1996)
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- Abstract
- The Guidelines are a toolbox for libraries to answer for their performance indicators which are described in detail aimed at improving the effectivity of the library: do the opening hours meet the demand of users? To what extent do users find the books they are looking for? In how far do the services of the library fulfil the expectations of the users? The answers to these questions will show to what extent the library fulfils its mission and reaches its goals. Perticularly in times of financial restraint it is necessary for libraries to demonstrate their effectiveness to themselves and the governing bodies
