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Date

22. 3.2008 16:17:15

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Footnote

The many hands-on examples throughout the book and the four case studies at the end of the book are obvious strong points linking theory with practice. The four case studies are very useful, and it is hard to find such cases in the literature since few companies want to publicize such information. The four case studies are not just simple repeats; they are very different from each other and provide readers specific examples to analyze and follow. Web Usability is an excellent textbook, with a wrap-up (including discussion questions, design exercises, and suggested reading) at the end of each chapter. Each wrap-up first outlines where the focus should be placed, corresponding to what was presented at the very beginning of each chapter. Discussion questions help recall in an active way the main points in each chapter. The design exercises make readers apply to a design project what they have just obtained from the chapter, leading to a deeper understanding of knowledge. Suggested reading provides additional information sources for people who want to further study the research topic, which bridges the educational community back to academia. The book is enhanced by two universal resource locators (URLs) linking to the Addison-Wesley instructor resource center (http://www. aw.com/irc) and the Web-Star survey and project deliverables (http:// www. aw.com/cssupport), respectively. There are valuable resources in these two URLs, which can be used together with Web Usability. Like the Web, books are required to possess good information architecture to facilitate understanding. Fortunately, Web Usability has very clear information architecture. Chap. 1 introduces the user-centered Web-development life cycle, which is composed of seven stages. Chap. 2 discusses Stage l, chaps. 3 and 4 detail Stage 2, chaps. 5 through 7 outline Stage 3, and chaps. 8 through I1 present Stages 4 through 7, respectively. In chaps. 2 through 11, details (called "methods" in this review) are given for every stage of the methodology. The main clue of the book is how to design a new Web site; however, this does not mean that Web redesign is trivial and ignored. The author mentions Web redesign issues from time to time, and a dedicated section is presented to discuss redesign in chaps. 2, 3, 10, and 11.

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Classification

004.678 22

DDC

004.678 22

Footnote

Chapter 12 on "Web Presence" is a useful discussion of what it means to have a Web site that is indexed by a spider from a major Web search engine. Chapter 13 on "Mobile Computing" is very well done and gives the reader a solid basis of what is involved with mobile computing without overwhelming them with technical details. Chapter 14 discusses the difference between pull technologies and push technologies using the Web that is understandable to almost anyone who has ever used the Web. Chapters 15, 16, and 17 are for the technically stout at heart; they cover "Dynamic Web Pages," " Embedded Scripts," and "Peer-to-Peer Computing." These three chapters will tend to dampen the spirits of anyone who does not come from a technical background. Chapter 18 on "Symbolic Services-Information Providers" and chapter 19 on "OnLine Symbolic Services-Case Studies" are ideal for class discussion and students assignments as is chapter 20, "Online Retail Shopping-Physical Items." Chapter 21 presents a number of case studies on the "Technical Constraints" discussed in chapter 3 and chapter 22 presents case studies on the "Cultural Constraints" discussed in chapter 4. These case studies are not only presented in an interesting manner they focus on situations that most Web users have encountered but never really given much thought to. Chapter 24 "A Better Model?" discusses a combined "formalized/unformalized" model that might make Web applications such as banking and booking travel work better than the current models. This chapter will cause readers to think about the role of formalization and the unformalized processes that are involved in any application. Chapters 24, 25, 26, and 27 which discuss the role of "Data Exchange," "Formalized Data Exchange," "Electronic Data Interchange-EDI," and "XML" in business-to-business applications on the Web may stress the limits of the nontechnically oriented reader even though it is presented in a very understandable manner. Chapters 28, 29, 30, and 31 discuss Web services, the automated value chain, electronic market places, and outsourcing, which are of high interest to business students, businessmen, and designers of Web applications and can be skimmed by others who want to understand ebusiness but are not interested in the details. In Part 5, the chapters 32, 33, and 34 on "Interfacing with the Web of the Future," "A Disruptive Technology," "Virtual Businesses," and "Semantic Web," were, for me, who teaches courses in IT and develops ebusiness applications the most interesting chapters in the book because they provided some useful insights about what is likely to happen in the future. The summary in part 6 of the book is quite well done and I wish I had read it before I started reading the other parts of the book.