Stewart, M.R.: Users, standards, and access : in search of the standard user (1992)
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- Abstract
- Standards for user interfaces for access to bibliographic data bases cannot be developed without more complete understanding of the current user, user attitude and capabilities. Gives 3 means of achieving this based on observing the user. 45% of access points in subject searches results in no retrievals. Errors in searching on-line catalogues occur with a 40% no hit title search rate and a 51% no hit author search rate when those records were on the data base. Stresses the importance of fundamental user interface components contained in the IBM staff publication systems guide. Concludes that although there is no such thing as a standard user it is still vital to develop user standards
