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  • × author_ss:"Chua, A.Y.K."
  • × year_i:[2000 TO 2010}
  1. Chua, A.Y.K.: ¬A tale of two hurricanes : comparing Katrina and Rita through a knowledge management perspective (2007) 0.02 
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    Abstract
    This study compares the preparation and response efforts to Katrina and Rita through a knowledge management (KM) perspective. To achieve this objective, a theoretical KM framework is developed to examine the KM processes that underpin disaster management activities. The framework is then used to identify different dimensions along which the two disasters can be compared. The data, totaling some 500 documents, were drawn from a wide variety of news, congressional, and Internet sources. The findings show that the nonchalance towards the disaster's imminence, grossly inadequate preparations, and the chaotic responses seen in Katrina stood in stark contrast to the colossal scale of precautionary measures and response operations primed for Rita. The article concludes by highlighting three KM implications for managing large-scale natural disasters.
  2. Chua, A.Y.K.; Kaynak, S.; Foo, S.S.B.: ¬An analysis of the delayed response to hurricane Katrina through the lens of knowledge management (2007) 0.02 
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    Abstract
    In contrast to many recent large-scale catastrophic events, such as the Turkish earthquake in 1999, the 9/11 attack in New York in 2001, the Bali Bombing in 2002, and the Asian Tsunami in 2004, the initial rescue effort towards Hurricane Katrina in the U.S. in 2005 had been sluggish. Even as Congress has promised to convene a formal inquiry into the response to Katrina, this article offers another perspective by analyzing the delayed response through the lens of knowledge management (KM). A KM framework situated in the context of disaster management is developed to study three distinct but overlapping KM processes, namely, knowledge creation, knowledge transfer, and knowledge reuse. Drawing from a total of more than 400 documents - including local, national, and foreign news articles, newswires, congressional reports, and television interview transcripts, as well as Internet resources such as wikipedia and blogs - 14 major delay causes in Katrina are presented. The extent to which the delay causes were a result of the lapses in KM processes within and across the government agencies are discussed.

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