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Tenopir, C.: Reference services from RLG (1995) 0.05

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Abstract: Describes the variety of search services supporting library reference functions offered by the RLG in the USA. The best known of these is RLIN, the massive bibliographic database and related services originally developed for shared cataloguing. In the last few years RLG has added CitaDel, an online search system that provides access to indexing/abstracting databases; and Zephyr, a Z39.50 server that amkes the RLIN and CitaDel databases searchable through a library's online catalogue. RLG also offers document delivery connections, including Ariel and Internet based document delivery software, for a full complement of online reference support for academic and public libraries
Date: 25.11.1995 19:22:01

Tenopir, C.; Ennis, L.: ¬The digital reference work of academic libraries (1998) 0.05

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Abstract: Reports a survey of all academic members of the Association of Research Libraries in the 4th quarter of 1997 which examined how academic libraries incorporate electronic information sources into their reference activities and the effects on libraries services. There was a response rate of 68 per cent, Compares results surveys carried out in 1991 and 1994. The survey covered: numbers of computers access options (intermediary, end user online, CD-ROM locally loaded databases or those accessible through the library catalogue and the Internet. There is a trend away from print resources, particularly indexing and abstracting materials, and away from CD-ROM LANs and local loading of databases towards remote online resources
Source: Online. 22(1998) no.4, S.22-28

Tenopir, C.: Common end user errors (1997) 0.02

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Abstract: Observes that whether in academic, special, or public libraries or on commercial online systems, CD-ROM, the online catalogue, or the Internet, certain end user errors crop up repeatedly. Details the main errors, which include input errors, errors arising from confusion in the face of different interfaces and screen designs, Boolean logic errors, term errors, conceptual errors, and errors due to the fact that users do not read instructions. Concludes that systems must solve the trivial errors automatically, but user instruction librarians must help solve the more complex problems

Tenopir, C.: Integrating electronic reference (1995) 0.01

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Date: 25.11.1995 19:22:01

Tenopir, C.; Neufang, R.: Electronic reference options : how they stack up in research libraries (1992) 0.01

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Source: Online. 16(1992) no.2, S.22-28

Allard, S.; Levine, K.J.; Tenopir, C.: Design engineers and technical professionals at work : observing information usage in the workplace (2009) 0.01

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Date: 22. 3.2009 12:43:37

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