Search (5 results, page 1 of 1)

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Date

22. 7.2006 16:32:43

Source

Journal of the American Society for Information Science and Technology. 57(2006) no.4, S.462-478

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Abstract

Purpose - This paper seeks to report an investigation into the ways in which end-users perceive a thesaurus-enhanced search interface, in particular thesaurus and search interface usability. Design/methodology/approach - Thirty academic users, split between staff and postgraduate students, carrying out real search requests were observed during this study. Users were asked to comment on a range of thesaurus and interface characteristics including: ease of use, ease of learning, ease of browsing and navigation, problems and difficulties encountered while interacting with the system, and the effect of browsing on search term selection. Findings - The results suggest that interface usability is a factor affecting thesaurus browsing/navigation and other information-searching behaviours. Academic staff viewed the function of a thesaurus as being useful for narrowing down a search and providing alternative search terms, while postgraduates stressed the role of the thesaurus for broadening searches and providing new terms. Originality/value - The paper provides an insight into the ways in which end-users make use of and interact with a thesaurus-enhanced search interface. This area is new since previous research has particularly focused on how professional searchers and librarians make use of thesauri and thesaurus-enhanced search interfaces. The research reported here suggests that end-users with varying levels of domain knowledge are able to use thesauri that are integrated into search interfaces. It also provides design implications for search interface developers as well as information professionals who are involved in teaching online searching.

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Abstract

The second half of a 'before and after' study to evaluate the impact of an online catalogue on subject searching behaviour is reported. A holistic approach is adopted encompassing both catalogue use and browsing at the shelves for catalogue users and non-users. Verbal and non-verbal data were elicited from searchers using a combined methodology including talk-aloud technique, observation and a screen logging facility. An extensive qualitative analysis was carried out correlating expressed topics, search formulation strategies and documents retrieved at the shelves. The online catalogue environment does not appear to have increased the extent of subject searching nor the use of the bibliographic tool. The manual PRECIS index supported a contextual approach for broad and more interactive search formulations whereas the OPAC encouraged a matching approach and narrow formulations with fewer but user generated formulations. The success rate of the online catalogue was slightly better than that of the manual tools but fewer items were retrieved at the shelves. Non-users of the bibliographic tools seemed to be just as successful. To improve retrieval effectiveness it is suggested that online catalogues should cater for both matching and contextual approaches to searching. Recent research indicates that a more interactive process could be promoted by providing query expansion through a combination of searching aids for matching, for search formulation assistance and for structured contextual retrieval

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Abstract

This study examined the success and information seeking behaviors of seventh-grade science students and graduate students in information science in using Yahooligans! Web search engine/directory. It investigated these users' cognitive, affective, and physical behaviors as they sought the answer for a fact-finding task. It analyzed and compared the overall patterns of children's and graduate students' Web activities, including searching moves, browsing moves, backtracking moves, looping moves, screen scrolling, target location and deviation moves, and the time they took to complete the task. The authors applied Bilal's Web Traversal Measure to quantify these users' effectiveness, efficiency, and quality of moves they made. Results were based on 14 children's Web sessions and nine graduate students' sessions. Both groups' Web activities were captured online using Lotus ScreenCam, a software package that records and replays online activities in Web browsers. Children's affective states were captured via exit interviews. Graduate students' affective states were extracted from the journal writings they kept during the traversal process. The study findings reveal that 89% of the graduate students found the correct answer to the search task as opposed to 50% of the children. Based on the Measure, graduate students' weighted effectiveness, efficiency, and quality of the Web moves they made were much higher than those of the children. Regardless of success and weighted scores, however, similarities and differences in information seeking were found between the two groups. Yahooligans! poor structure of keyword searching was a major factor that contributed to the "breakdowns" children and graduate students experienced. Unlike children, graduate students were able to recover from "breakdowns" quickly and effectively. Three main factors influenced these users' performance: ability to recover from "breakdowns", navigational style, and focus on task. Children and graduate students made recommendations for improving Yahooligans! interface design. Implications for Web user training and system design improvements are made.

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Source

Journal of the American Society for Information Science and Technology. 56(2005) no.13, S.1377-1393