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Sträter, H.: Beratungsinterviews : Praxis der Auskunft und Beratung in Bibliotheken und Informationsstellen (1991)
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Greifeneder, E.: Online-Hilfen in OPACs : Analyse deutscher Universitäts-Onlinekataloge (2007)
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Lux, C.; Sühl-Strohmenger, W.: Teaching Library in Deutschland : Vermittlung von Informationsund Medienkompetenz als Kernaufgabe für Öffentliche und Wissenschaftliche Bibliotheken (2004)
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"Was für ein Service!" : Entwicklung und Sicherung der Auskunftsqualität von Bibliotheken (2007)
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Teaching Library : eine Kernaufgabe für Bibliotheken (2007)
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