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Hartmann, S.: Inhaltliche Erschließung einer Call-Center-Datenbank : Konzeptentwicklung für die Kundentelefon-Wissensdatenbank der Deutschen Post AG (KT-WEB 2.0) (2005) 0.03

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Buß, M.: Unternehmenssprache in internationalen Unternehmen : Probleme des Informationstransfers in der internen Kommunikation (2005) 0.01

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Date: 22. 5.2005 18:25:26

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