Li, J.; Wu, G.: Characteristics of reference transactions : challenges to librarian's roles (1998)
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- Abstract
- Reports results of a study to analyze the nature of reference services and reference desk transactions. 2 reference librarians, one from South Alabama University, Biomedical Library and the other from the Shiffman Medical Library, Wayne State University, Michigan, recorded reference transactions while they staffed the reference desks at their respective institutions from May to October 1996. 2 types of data were collected; types of tools or sources used to provide answers to reference queries; and instruction provided, from the reference desk, on different types of application
