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Abstract

This work tackles one of the fundamental problems of information management - how to get the right information to the right person at the right time. It provides a practical framework to enable information services to gather information from users in order to aid information system design, and to monitor the effectiveness of an information service. This new edition has been fully revised and now has increased coverage of the Internet. The Web raises many problems when it comes to meeting information needs - authority and overload, for example - and these problems make an effective information needs analysis even more crucial. There is a new methodology section on Web log analysis and focus group interviews. Practical advice is given concerning interview technique and an interview schedule is included.

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Content

Inhalt: Introduction: New Directions in Human Information Behavior, Amanda Spink and Charles Cole.- Emerging Evolutionary Approach to Human Information Behavior, Amanda Spink and James Currier.- Information Behavior in Pre-Literate Societies, Andrew D. Madden, Jared Bryson and Joe Palimi.- Towards a Social Framework for Information Seeking, Eszter Hargittai and Amanda Hinnant.- Mapping Textually-Mediated Information Practice in Clinical Midwifery Care, Pamela McKenzie.- Information Grounds: Theoretical Basis and Empirical Findings on Information Flow in Social Settings, Karen E. Fisher and Charles M. Naumer.-Information Sharing, Sanna Talja and Preben Hansen.- Multitasking and Coordinating Framework for Human Information Behavior, Amanda Spink, Minsoo Park and Charles Cole.- A Nonlinear Perspective on Information Seeking, Allen Foster.- A Cognitive Framework for Human Information Behavior: The Place of Metaphor in Human Information Organizing Behavior, Charles Cole and John Leide.- The Digital Information Consumer, David Nicholas, Paul Huntingron, Peter Williams and Tom Dubrowolski.- Integrating Framework and Further Research.