Shaw, D.: CD-ROM interfaces for information retrieval : heuristic evaluation and observations of intended users (1993)
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- Abstract
- The WilsonDisc user interface for CD-ROM searching was evaluated using heuristic evaluation and observation of experienced users and used 2 Wilson Disc databases: MLA International Bibliography and Humanities Index. The heuristic evaluations identified 51 different problems, while observations found only 8. However, the major problem encountered by users: changing of the databases, was not found through heuristic evaluation. Suggests that expert evaluators explicitely consider the user interface environment, the context in which users elect to use the system
