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  1. Ormes, S.: You ony had to ask (1998) 10.31 
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  2. McCrea, R.: Evaluation of two library-based and one expert reference service on the Web (2004) 10.31 
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  3. Lochore, S.: How good are the free digital reference services? : a comparison of library-based and expert services (2004) 10.31 
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