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  1. Bonte, A.: Convenience-Dienste in Bibliotheken - ein Irrweg? : Eine Erwiderung auf Klaus Franken (2000) 10.60 
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  2. Bonte, A.: ¬Die Heidelberger Komfortliteraturvermittlung (HEIKO) : Baustein zu einer betont serviceorientierten Informationsversorgung (2000) 10.60 
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