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Stephens, D.O.: ISO 9000 and international records management (1996)
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Brumm, E.K.: ¬The marriage of quality standards and records management (1996)
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Jones, P.A.: International records management standard becoming reality (1997)
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Müller, H.: Qualitätsmanagement im FIZ Chemie Berlin (1998)
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Meera, B.M.: ISO 9000 guidelines for implementation to library and information systems : a compatibility study (1998)
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Markhof, W.: ¬Die ISO 9000 Zertifizierung von Unternehmen als Chance für interne Informationsabteilungen (2000)
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Qualitätssicherung bei Multimedia-Projekten (1999)
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Jha, K.N.; Mishra, V.; Sinha, B.N.: Application of ISO 9000 for library and information services (1998)
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