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  1. Stephens, D.O.: ISO 9000 and international records management (1996) 9.48
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  2. Brumm, E.K.: ¬The marriage of quality standards and records management (1996) 9.48
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  3. Jones, P.A.: International records management standard becoming reality (1997) 9.48
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  4. Müller, H.: Qualitätsmanagement im FIZ Chemie Berlin (1998) 9.48
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  5. Meera, B.M.: ISO 9000 guidelines for implementation to library and information systems : a compatibility study (1998) 9.48
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  6. Markhof, W.: ¬Die ISO 9000 Zertifizierung von Unternehmen als Chance für interne Informationsabteilungen (2000) 9.48
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  7. Qualitätssicherung bei Multimedia-Projekten (1999) 9.48
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  8. Jha, K.N.; Mishra, V.; Sinha, B.N.: Application of ISO 9000 for library and information services (1998) 9.48
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