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Grogan, D.: Grogan's case studies in reference work : Vol.1-6 (1987) 0.01

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Abstract: In this major series of 6 volumes the author shows the reference process in action. Mr. Grogan's Approach is to dramatize the enquiry process. Real cases with questions as vague or as specific as actually occured are entertainingly re-created
Date: 26. 7.2002 11:54:24