Search (227 results, page 2 of 12)

  • × theme_ss:"Informationsdienstleistungen"
  1. Curzon, S.C.: Managing the interview (1995) 0.01 
    0.01079163 = product of:
  0.04316652 = sum of:
    0.04316652 = product of:
      0.08633304 = sum of:
        0.08633304 = weight(_text_:22 in 6300) [ClassicSimilarity], result of:
          0.08633304 = score(doc=6300,freq=2.0), product of:
            0.15938555 = queryWeight, product of:
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.045514934 = queryNorm
            0.5416616 = fieldWeight in 6300, product of:
              1.4142135 = tf(freq=2.0), with freq of:
                2.0 = termFreq=2.0
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.109375 = fieldNorm(doc=6300)
      0.5 = coord(1/2)
  0.25 = coord(1/4)
    Footnote
    Rez. in: Journal of academic librarianship 22(1996) no.6, S.471 (N. Corral)
  2. International yearbook of library and information management : 2001/2002 information services in an electronic environment (2001) 0.01 
    0.01079163 = product of:
  0.04316652 = sum of:
    0.04316652 = product of:
      0.08633304 = sum of:
        0.08633304 = weight(_text_:22 in 1381) [ClassicSimilarity], result of:
          0.08633304 = score(doc=1381,freq=2.0), product of:
            0.15938555 = queryWeight, product of:
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.045514934 = queryNorm
            0.5416616 = fieldWeight in 1381, product of:
              1.4142135 = tf(freq=2.0), with freq of:
                2.0 = termFreq=2.0
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.109375 = fieldNorm(doc=1381)
      0.5 = coord(1/2)
  0.25 = coord(1/4)
    Date
    25. 3.2003 13:22:23
  3. Herrmann, C.: Partikulare Konkretion universal zugänglicher Information : Beobachtungen zur Konzeptionierung fachlicher Internet-Seiten am Beispiel der Theologie (2000) 0.01 
    0.01079163 = product of:
  0.04316652 = sum of:
    0.04316652 = product of:
      0.08633304 = sum of:
        0.08633304 = weight(_text_:22 in 4364) [ClassicSimilarity], result of:
          0.08633304 = score(doc=4364,freq=2.0), product of:
            0.15938555 = queryWeight, product of:
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.045514934 = queryNorm
            0.5416616 = fieldWeight in 4364, product of:
              1.4142135 = tf(freq=2.0), with freq of:
                2.0 = termFreq=2.0
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.109375 = fieldNorm(doc=4364)
      0.5 = coord(1/2)
  0.25 = coord(1/4)
    Date
    22. 1.2000 19:29:08
  4. Ronan, J.S.: Chat reference : A guide to live virtual reference services (2003) 0.01 
    0.010281074 = product of:
  0.041124295 = sum of:
    0.041124295 = product of:
      0.08224859 = sum of:
        0.08224859 = weight(_text_:software in 2230) [ClassicSimilarity], result of:
          0.08224859 = score(doc=2230,freq=24.0), product of:
            0.18056466 = queryWeight, product of:
              3.9671519 = idf(docFreq=2274, maxDocs=44218)
              0.045514934 = queryNorm
            0.4555077 = fieldWeight in 2230, product of:
              4.8989797 = tf(freq=24.0), with freq of:
                24.0 = termFreq=24.0
              3.9671519 = idf(docFreq=2274, maxDocs=44218)
              0.0234375 = fieldNorm(doc=2230)
      0.5 = coord(1/2)
  0.25 = coord(1/4)
    Footnote
    Rez. in: JASIST 55(2004) no.4, S.366-368 (L. Mon): "The early years of the 21st century have been marked in the library community by a sharp increase in "chat reference" Services offered through library Web sites. Variously called "live reference," "virtual reference," or "chat reference," these Services utilize chat, MOO, instant messaging, and other online technologies to extend the live, synchronous interaction of the library reference desk to the Internet. In 2001, Stephen Francoeur found 272 libraries with chat reference Services worldwide, and in June 2003 Bernie Sloan's online listing of chat consortia included 47 consortia, which together represented more than 550 U.S. libraries. (Francoeur, 2001; Sloan, 2003) Jana Ronan's book is the latest entrant among recent works intended to guide librarians in the growing trend of setting up synchronous online "chat reference" services, and provides information about selecting software, setting service policies, conducting training, and managing staffing for a variety of different service configurations. Ronan, who serves as Interactive Reference Coordinator for the George A. Smathers Libraries at the University of Florida, Gainesville, covers the practical aspects of launching and managing chat reference services in 10 chapters, followed by five chapters of individual case studies contributed by other authors who describe chat reference implementations at SUNY Morrisville, Austin Peay State University, Paradise Valley Community College, University of South Florida, and the University of Florida.
    Other recent works in this field include Marc Meola and Sam Stormont's 2002 "how to do it manual" for starting and operating live reference services, and Anne Grodzins Lipow's 2003 "handbook" for virtual reference librarians (Meola & Stormont, 2002; Lipow, 2003). As with Ronan's book, each of these is targeted toward librarians who are considering offering live interactive online reference services as part of a digital library presence. While Meola and Stormont provide extensive guidance an adapting chat services to specific staffing configurations and Lipow focuses more deeply an developing staff skills for the chat reference interaction, Ronan's book offers the most comprehensive overview for analyzing and selecting among chat reference software choices. Ronan's first two Chapters are focused an software choices. Chapter 1 describes "basic" software such as Internet Relay Chat (IRC), MOO, instant messaging, and Web-based chat, while Chapter 2 covers "advanced" options such as online distance education courseware and Web-based call center software. In Chapter 3, Ronan discusses the audience for chat reference services. Chapter 4 concerns the criteria for selecting "real time software" appropriate for the library and its users. Chapter 5 explores staffing models of all types, from recruitment of regular staff to work extra hours to outsourcing of chat reference work among vendors, consortia, and independent contractors.
    Training techniques are the focus in Chapter 6, including ways to relax trainees and reduce cognitive load as well as to maximize training utility when the software limits the number of logins available. Ronan covers everyday administration and policy issues in Chapters 7 and 8. These include a list of daily routines such as checking that the software is functioning, plus monthly routines of updating statistics, policies, and procedures. Chapter 9 offers guidance an the chat reference interview, which Ronan likens to "information therapy" within an online environment of diminished contextual cues. Marketing and publicity are discussed in Chapter 10, with advice an advertising and publicity campaigns as well as a checklist of 20 promotional strategies for attracting users to a new chat service (p. 165). In the final section of the book, Chapters 11-15 provide individual case studies written by six contributors describing how live different academic libraries have been able to launch and operate chat reference services using a variety of different types of software including instant messaging, MOO, Internet Relay Chat, and call center software. Each case study begins with a statement of the software used, launch date, staffing, and hours of the service, and most include statistical information an chat reference traffic. These final live chapters provide "voices from the front lines" giving details of individual librarians' experiences in launching chat services.
    Overall, Ronan's book serves as an excellent guide for librarians interested in launching chat reference services and provides a particularly comprehensive overview of software and considerations for selection and expansion. However, the strong focus an basic hands-on setup, administration, and management may limit the appeal of the book for other readers interested in exploring issues of chat reference service in a larger context-such as whether library schools are adequately preparing the next generation of librarians to function in this new virtual environment, or whether the volume of chat reference traffic sufficiently justifies a refocusing of resources and staffing from e-mail, telephone, and face-to-face service points, especially in a 24/7 context. As chat reference moves beyond text into voice and video, and as the current chat start-ups either disappear or become strongly integrated within digital libraries, there will be a continuing need for writers such as Ronan to move beyond the basics and guide us in considering the next steps and the transformations that online reference services are both creating and reflecting within our libraries and the larger society."
  5. Klein, R.N.; Beutelspacher, L.; Hauk, K.; Terp, C.; Anuschewski, D.; Zensen, C.; Trkulja, V.; Weller, K.: Informationskompetenz in Zeiten des Web 2.0 : Chancen und Herausforderungen im Umgang mit Social Software (2009) 0.01 
    0.010281074 = product of:
  0.041124295 = sum of:
    0.041124295 = product of:
      0.08224859 = sum of:
        0.08224859 = weight(_text_:software in 2826) [ClassicSimilarity], result of:
          0.08224859 = score(doc=2826,freq=6.0), product of:
            0.18056466 = queryWeight, product of:
              3.9671519 = idf(docFreq=2274, maxDocs=44218)
              0.045514934 = queryNorm
            0.4555077 = fieldWeight in 2826, product of:
              2.4494898 = tf(freq=6.0), with freq of:
                6.0 = termFreq=6.0
              3.9671519 = idf(docFreq=2274, maxDocs=44218)
              0.046875 = fieldNorm(doc=2826)
      0.5 = coord(1/2)
  0.25 = coord(1/4)
    Abstract
    Mit dem Aufkommen diverser kollaborativer Dienste (Social Software) im Internet verändert sich die Web-Landschaft derzeit deutlich. Neue Kenntnisse und Fähigkeiten müssen erworben werden, um das volle Potential neuer Web 2.0-Angebote ausschöpfen zu können. Gleichzeitig steigt durch die vom Nutzer geschaffenen Inhalte die ohnehin vorhandene Informationsflut weiter an. Kompetenzen im Umgang mit digitalen Informationsangeboten müssen mehr denn je gefördert werden. Dieser Artikel befasst sich mit den Chancen und Herausforderungen, die sich für die Nutzer von Social Software bei der Informationssuche und -aufbereitung ergeben. Zudem wurde im Rahmen einer Onlinebefragung von mehr als 1000 Studierenden eine Bestandsaufnahme vorgenommen: Welche Web 2.0-Dienste sind bereits bekannt? Wie werden diese genutzt? Und stehen sie bei der Informationsbeschaffung in Konkurrenz zu Web-Suchmaschinen und klassischer Bibliotheksrecherche?
  6. Fenichel, C.H.: ¬The Interneted library system (1994) 0.01 
    0.0098929675 = product of:
  0.03957187 = sum of:
    0.03957187 = product of:
      0.07914374 = sum of:
        0.07914374 = weight(_text_:software in 8565) [ClassicSimilarity], result of:
          0.07914374 = score(doc=8565,freq=2.0), product of:
            0.18056466 = queryWeight, product of:
              3.9671519 = idf(docFreq=2274, maxDocs=44218)
              0.045514934 = queryNorm
            0.43831247 = fieldWeight in 8565, product of:
              1.4142135 = tf(freq=2.0), with freq of:
                2.0 = termFreq=2.0
              3.9671519 = idf(docFreq=2274, maxDocs=44218)
              0.078125 = fieldNorm(doc=8565)
      0.5 = coord(1/2)
  0.25 = coord(1/4)
    Abstract
    Details the library system at the Hahnemann University which handles the institutions's interface to Internet as well as an institution-wide electronic mail system. Describes the hardware, software involved and the services provided
  7. Handbuch der Informationswirtschaft : Firmen, Produkte, Dienstleistungen (1994) 0.01 
    0.0098929675 = product of:
  0.03957187 = sum of:
    0.03957187 = product of:
      0.07914374 = sum of:
        0.07914374 = weight(_text_:software in 6480) [ClassicSimilarity], result of:
          0.07914374 = score(doc=6480,freq=2.0), product of:
            0.18056466 = queryWeight, product of:
              3.9671519 = idf(docFreq=2274, maxDocs=44218)
              0.045514934 = queryNorm
            0.43831247 = fieldWeight in 6480, product of:
              1.4142135 = tf(freq=2.0), with freq of:
                2.0 = termFreq=2.0
              3.9671519 = idf(docFreq=2274, maxDocs=44218)
              0.078125 = fieldNorm(doc=6480)
      0.5 = coord(1/2)
  0.25 = coord(1/4)
    Content
    Enthält Angaben zu 1.500 Unternehmen (Informationsproduzenten, Anbieter von Datenbanken (Online, CD-ROM), Informationsvermittler, Anbieter von Hard- und Software für die Informationswirtschaft)
  8. Thompson, D.M.: Online public access catalogs and user instruction (1994) 0.01 
    0.009793539 = product of:
  0.039174154 = sum of:
    0.039174154 = product of:
      0.07834831 = sum of:
        0.07834831 = weight(_text_:software in 1047) [ClassicSimilarity], result of:
          0.07834831 = score(doc=1047,freq=4.0), product of:
            0.18056466 = queryWeight, product of:
              3.9671519 = idf(docFreq=2274, maxDocs=44218)
              0.045514934 = queryNorm
            0.43390724 = fieldWeight in 1047, product of:
              2.0 = tf(freq=4.0), with freq of:
                4.0 = termFreq=4.0
              3.9671519 = idf(docFreq=2274, maxDocs=44218)
              0.0546875 = fieldNorm(doc=1047)
      0.5 = coord(1/2)
  0.25 = coord(1/4)
    Abstract
    Reports the results of a questionnaire survey of 414 libraries in 4 categories: academic libraries; school libraries; public libraries and special libraries; to assess the status of library training initiatives with respect to the libraries' OPACs. Answers were sought to 3 questions: how have libraries modifoed OPAC software; have libraries developed any instructional methods for teaching the use of OPACs; and to what extent are online catalogues self instructional? Results show that most participants' libraries have modofied library OPAC software; librarians continue to teach use of the online catalogue, depending heavily on handouts; few systems have built-in tutorials for users; and very fes have developed computer assisted instruction for the OPAC
  9. Nardi, B.A.; O'Day, V.: Intelligent agents : what we learned at the library (1996) 0.01 
    0.009793539 = product of:
  0.039174154 = sum of:
    0.039174154 = product of:
      0.07834831 = sum of:
        0.07834831 = weight(_text_:software in 3536) [ClassicSimilarity], result of:
          0.07834831 = score(doc=3536,freq=4.0), product of:
            0.18056466 = queryWeight, product of:
              3.9671519 = idf(docFreq=2274, maxDocs=44218)
              0.045514934 = queryNorm
            0.43390724 = fieldWeight in 3536, product of:
              2.0 = tf(freq=4.0), with freq of:
                4.0 = termFreq=4.0
              3.9671519 = idf(docFreq=2274, maxDocs=44218)
              0.0546875 = fieldNorm(doc=3536)
      0.5 = coord(1/2)
  0.25 = coord(1/4)
    Abstract
    Describes how the results of 2 studies of the way reference librarians work were pooled to provide an understanding of the important features necessary in software that function as intelligent agents and expert systems for computerized reference work. Discusses the functioning of intelligent software agents in terms of: communication with users; technical competence in searching (designing and performing searches); personalization in terms of formulating the search interview, refining the results of searches, and tailoring the search interview, refining the results of searches, and tailoring the search to the particular user's needs. Sets out 9 design principles for intelligent agents and practical technical implications of the studies
  10. Dudeck, J.; Voß, J.: Kooperation als wichtigster Bestandteil des Konzepts : Weblogs, Wikis und Co.: Social Software in Bibliotheken (2005) 0.01 
    0.009793539 = product of:
  0.039174154 = sum of:
    0.039174154 = product of:
      0.07834831 = sum of:
        0.07834831 = weight(_text_:software in 3333) [ClassicSimilarity], result of:
          0.07834831 = score(doc=3333,freq=4.0), product of:
            0.18056466 = queryWeight, product of:
              3.9671519 = idf(docFreq=2274, maxDocs=44218)
              0.045514934 = queryNorm
            0.43390724 = fieldWeight in 3333, product of:
              2.0 = tf(freq=4.0), with freq of:
                4.0 = termFreq=4.0
              3.9671519 = idf(docFreq=2274, maxDocs=44218)
              0.0546875 = fieldNorm(doc=3333)
      0.5 = coord(1/2)
  0.25 = coord(1/4)
    Abstract
    Wer in der gegenwärtigen Situation des allgemeinen »Information Overload« für neue Internetdienste wirbt, wird mit größter Skepsis zu rechnen haben. Nicht noch mehr! Viele der Dienste, von denen im Folgenden die Rede sein wird, sind gegenwärtig selbst kommunalen EDV-Spezialisten unbekannt. Es spricht aber einiges dafür, dass zurzeit eine »heimliche Medienrevolution« (Erik Möller) im Internet stattfindet. Neue Formate und Plattformen setzen sich durch, die in erster Linie auf der Zusammenarbeit vieler Menschen beruhen. Jochen Dudeck und Jakob Voß berichten vor diesem Hintergrund über die besonderen Möglichkeiten der »Sozialen Software«* in Bibliotheken.
  11. Hearty, J.A.; Orden, R.D. van: Öffentliche Bibliotheken in den USA : die Entwicklung einer Beziehung (1994) 0.01 
    0.0092499675 = product of:
  0.03699987 = sum of:
    0.03699987 = product of:
      0.07399974 = sum of:
        0.07399974 = weight(_text_:22 in 7831) [ClassicSimilarity], result of:
          0.07399974 = score(doc=7831,freq=2.0), product of:
            0.15938555 = queryWeight, product of:
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.045514934 = queryNorm
            0.46428138 = fieldWeight in 7831, product of:
              1.4142135 = tf(freq=2.0), with freq of:
                2.0 = termFreq=2.0
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.09375 = fieldNorm(doc=7831)
      0.5 = coord(1/2)
  0.25 = coord(1/4)
    Source
    Bertelsmann Briefe. 1994, H.131, S.22-25
  12. Schwuchow, W.: Qualität für Informationsdienste : eine dringend aktuelle Frage (1993) 0.01 
    0.0092499675 = product of:
  0.03699987 = sum of:
    0.03699987 = product of:
      0.07399974 = sum of:
        0.07399974 = weight(_text_:22 in 364) [ClassicSimilarity], result of:
          0.07399974 = score(doc=364,freq=2.0), product of:
            0.15938555 = queryWeight, product of:
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.045514934 = queryNorm
            0.46428138 = fieldWeight in 364, product of:
              1.4142135 = tf(freq=2.0), with freq of:
                2.0 = termFreq=2.0
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.09375 = fieldNorm(doc=364)
      0.5 = coord(1/2)
  0.25 = coord(1/4)
    Source
    Technik und Information: Markt, Medien und Methoden. Deutscher Dokumentartag 1992, Technische Universität Berlin, 22.-25.9.1992. Hrsg.: W. Neubauer u. K.-H. Meier
  13. Layne, S.S.: Artists, art historians, and visual art information (1994) 0.01 
    0.0092499675 = product of:
  0.03699987 = sum of:
    0.03699987 = product of:
      0.07399974 = sum of:
        0.07399974 = weight(_text_:22 in 1027) [ClassicSimilarity], result of:
          0.07399974 = score(doc=1027,freq=2.0), product of:
            0.15938555 = queryWeight, product of:
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.045514934 = queryNorm
            0.46428138 = fieldWeight in 1027, product of:
              1.4142135 = tf(freq=2.0), with freq of:
                2.0 = termFreq=2.0
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.09375 = fieldNorm(doc=1027)
      0.5 = coord(1/2)
  0.25 = coord(1/4)
    Source
    Reference librarian. 1994, no.47, S.22-36
  14. Yoo, E.-Y.; Robbins, L.S.: Understanding middle-aged women's health information seeking on the web : a theoretical approach (2008) 0.01 
    0.0092499675 = product of:
  0.03699987 = sum of:
    0.03699987 = product of:
      0.07399974 = sum of:
        0.07399974 = weight(_text_:22 in 2973) [ClassicSimilarity], result of:
          0.07399974 = score(doc=2973,freq=2.0), product of:
            0.15938555 = queryWeight, product of:
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.045514934 = queryNorm
            0.46428138 = fieldWeight in 2973, product of:
              1.4142135 = tf(freq=2.0), with freq of:
                2.0 = termFreq=2.0
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.09375 = fieldNorm(doc=2973)
      0.5 = coord(1/2)
  0.25 = coord(1/4)
    Date
    9. 2.2008 17:52:22
  15. Hilberer, T.: Bibliothekarische Öffentlichkeitsarbeit durch Informationsangebote im World Wide Web : Beispiel: Universitäts- und Landesbibliothek Düsseldorf (1996) 0.01 
    0.0092499675 = product of:
  0.03699987 = sum of:
    0.03699987 = product of:
      0.07399974 = sum of:
        0.07399974 = weight(_text_:22 in 4596) [ClassicSimilarity], result of:
          0.07399974 = score(doc=4596,freq=2.0), product of:
            0.15938555 = queryWeight, product of:
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.045514934 = queryNorm
            0.46428138 = fieldWeight in 4596, product of:
              1.4142135 = tf(freq=2.0), with freq of:
                2.0 = termFreq=2.0
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.09375 = fieldNorm(doc=4596)
      0.5 = coord(1/2)
  0.25 = coord(1/4)
    Date
    21. 9.1996 16:03:22
  16. Bryson, J.: Managing information services : an integrated approach (1997) 0.01 
    0.0092499675 = product of:
  0.03699987 = sum of:
    0.03699987 = product of:
      0.07399974 = sum of:
        0.07399974 = weight(_text_:22 in 1630) [ClassicSimilarity], result of:
          0.07399974 = score(doc=1630,freq=2.0), product of:
            0.15938555 = queryWeight, product of:
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.045514934 = queryNorm
            0.46428138 = fieldWeight in 1630, product of:
              1.4142135 = tf(freq=2.0), with freq of:
                2.0 = termFreq=2.0
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.09375 = fieldNorm(doc=1630)
      0.5 = coord(1/2)
  0.25 = coord(1/4)
    Date
    31.12.1998 22:01:11
  17. Jennerich, E.Z.; Jennerich, E.J.: ¬The reference interview as a creative art (1997) 0.01 
    0.0092499675 = product of:
  0.03699987 = sum of:
    0.03699987 = product of:
      0.07399974 = sum of:
        0.07399974 = weight(_text_:22 in 2442) [ClassicSimilarity], result of:
          0.07399974 = score(doc=2442,freq=2.0), product of:
            0.15938555 = queryWeight, product of:
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.045514934 = queryNorm
            0.46428138 = fieldWeight in 2442, product of:
              1.4142135 = tf(freq=2.0), with freq of:
                2.0 = termFreq=2.0
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.09375 = fieldNorm(doc=2442)
      0.5 = coord(1/2)
  0.25 = coord(1/4)
    Date
    31.12.1998 22:14:52
  18. Literaturversorgung für die Wirtschaftswissenschaften : Arbeitsteilung und Kooperation zwischen der ZBW Kiel und der USB Köln (2002) 0.01 
    0.0092499675 = product of:
  0.03699987 = sum of:
    0.03699987 = product of:
      0.07399974 = sum of:
        0.07399974 = weight(_text_:22 in 5498) [ClassicSimilarity], result of:
          0.07399974 = score(doc=5498,freq=2.0), product of:
            0.15938555 = queryWeight, product of:
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.045514934 = queryNorm
            0.46428138 = fieldWeight in 5498, product of:
              1.4142135 = tf(freq=2.0), with freq of:
                2.0 = termFreq=2.0
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.09375 = fieldNorm(doc=5498)
      0.5 = coord(1/2)
  0.25 = coord(1/4)
    Date
    21. 2.2003 14:18:22
  19. Kuhlthau, C.C.: Seeking meaning : a process approach to library and information services (2003) 0.01 
    0.0092499675 = product of:
  0.03699987 = sum of:
    0.03699987 = product of:
      0.07399974 = sum of:
        0.07399974 = weight(_text_:22 in 4585) [ClassicSimilarity], result of:
          0.07399974 = score(doc=4585,freq=2.0), product of:
            0.15938555 = queryWeight, product of:
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.045514934 = queryNorm
            0.46428138 = fieldWeight in 4585, product of:
              1.4142135 = tf(freq=2.0), with freq of:
                2.0 = termFreq=2.0
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.09375 = fieldNorm(doc=4585)
      0.5 = coord(1/2)
  0.25 = coord(1/4)
    Date
    25.11.2005 18:58:22
  20. Barry, E.; Bedoya, J.K.; Groom, C.; Patterson, L.: Virtual reference in UK academic libraries : the virtual enquiry project 2008-2009 (2010) 0.01 
    0.008394462 = product of:
  0.03357785 = sum of:
    0.03357785 = product of:
      0.0671557 = sum of:
        0.0671557 = weight(_text_:software in 2966) [ClassicSimilarity], result of:
          0.0671557 = score(doc=2966,freq=4.0), product of:
            0.18056466 = queryWeight, product of:
              3.9671519 = idf(docFreq=2274, maxDocs=44218)
              0.045514934 = queryNorm
            0.3719205 = fieldWeight in 2966, product of:
              2.0 = tf(freq=4.0), with freq of:
                4.0 = termFreq=4.0
              3.9671519 = idf(docFreq=2274, maxDocs=44218)
              0.046875 = fieldNorm(doc=2966)
      0.5 = coord(1/2)
  0.25 = coord(1/4)
    Abstract
    Purpose - The purpose of this paper is to present a snapshot of virtual reference services (the use of instant messaging or chat for enquiries) in UK academic libraries, and provide information about software for libraries considering providing a virtual reference service. Design/methodology/approach - The paper summarises the results of a 2008 UK-wide survey of academic libraries and gives a brief overview and comparison matrix of top virtual reference software products as tested by the Virtual Enquiry Project. Findings - Virtual reference services are not widespread in UK academic libraries. However, current service providers are planning to continue or expand services and a majority of academic libraries surveyed are considering starting a service. Originality/value - This is the first survey of its kind among UK academic libraries.

Authors

Years

Languages

  • e 148
  • d 71
  • i 4
  • f 1
  • nl 1
  • ru 1
  • s 1
  • More… Less…

Types

  • a 192
  • m 26
  • s 9
  • el 4
  • x 2
  • b 1
  • i 1
  • u 1
  • More… Less…

Themes

Subjects

Classifications