Engers, T.M. van; Steenhuis, M.: Knowledge management in the Dutch tax and customs administration : quantifying knowledge in an operational context (1996)
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- Abstract
- Knowledge, being the Dutch Tax and Customs Administration's (DTCA) most important asset, caught the attention of DTCA's top management and has been studied by a working group an knowledge management since 1993. This paper is the result of one of several studies initiated by this working group and is based upon the assumption that the retum an the production factor `knowledge' can be raised through knowledge management. The starting point of this study is that a manager in a decision making situation can be supported by means of a quantitative model, with which the consequences of decisions can be simulated. Therefore, the problem was posed whether it would be possible to quantify and to model (the use of) knowledge, in such a way that the consequences of decisions with respect to knowledge can be simulated. The study aimed at developing a quantitative model for managing knowledge and proved that with certain limits a quantative knowledge model can be made.
- Source
- Knowledge management: organization competence and methodolgy. Proceedings of the Fourth International ISMICK Symposium, 21-22 October 1996, Netherlands. Ed.: J.F. Schreinemakers
