Search (4 results, page 1 of 1)

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Footnote

Rez. in: Information Research, 9(3), review no. R129 (T.D. Wilson): "The first edition of this book was published ten years ago and rapidly become something of a classic in the field of information seeking behaviour. It is good to see the second edition which incorporates not only the work the author has done since 1993, but also related work by other researchers. Kuhlthau is one of the most cited authors in the field and her model of the information search process, involving stages in the search and associated feelings, has been used by others in a variety of contexts. However, what makes this book different (as was the case with the first edition) is the author's dedication to the field of practice and the book's sub-title demonstrates her commitment to the transfer of research. In Kuhlthau's case this is the practice of the school library media specialist, but her research has covered students of various ages as well as a wide range of occupational groups. Because the information search model is so well known, I shall concentrate in this review on the relationship between the research findings and practice. It is necessary, however, to begin with the search process model, because this is central. Briefly, the model proposes that the searcher goes through the stages of initiation, selection, exploration, formulation, collection and presentation, and, at each stage, experiences various feelings ranging from optimism and satisfaction to confusion and disappointment. Personally, I occasionally suffer despair, but perhaps that is too extreme for most!
It is important to understand the origins of Kuhlthau's ideas in the work of the educational theorists, Dewey, Kelly and Bruner. Putting the matter in a rather simplistic manner, Dewey identified stages of cognition, Kelly attached the idea of feelings being associated with cognitive stages, and Bruner added the notion of actions associated with both. We can see this framework underlying Kuhlthau's research in her description of the actions undertaken at different stages in the search process and the associated feelings. Central to the transfer of these ideas to practice is the notion of the 'Zone of Intervention' or the point at which an information seeker can proceed more effectively with assistance than without. Kuhlthau identifies five intervention zones, the first of which involves intervention by the information seeker him/herself. The remaining four involve interventions of different kinds, which the author distinguishes according to the level of mediation required: zone 2 involves the librarian as 'locater', i.e., providing the quick reference response; zone 3, as 'identifier', i.e., discovering potentially useful information resources, but taking no further interest in the user; zone 4 as 'advisor', i.e., not only identifying possibly helpful resources, but guiding the user through them, and zone 5 as 'counsellor', which might be seen as a more intensive version of the advisor, guiding not simply on the sources, but also on the overall process, through a continuing interaction with the user. Clearly, these processes can be used in workshops, conference presentations and the classroom to sensitise the practioner and the student to the range of helping strategies that ought to be made available to the information seeker. However, the author goes further, identifying a further set of strategies for intervening in the search process, which she describes as 'collaborating', 'continuing', 'choosing', 'charting', 'conversing' and 'composing'. 'Collaboration' clearly involves the participation of others - fellow students, work peers, fellow researchers, or whatever, in the search process; 'continuing' intervention is associated with information seeking that involves a succession of actions - the intermediary 'stays with' the searcher throughout the process, available as needed to support him/her; 'choosing', that is, enabling the information seeker to identify the available choices in any given situation; 'charting' involves presenting a graphic illustration of the overall process and locating the information seeker in that chart; 'conversing' is the encouragement of discussion about the problem(s), and 'composing' involves the librarian as counsellor in encouraging the information seeker to document his/her experience, perhaps by keeping a diary of the process.
Together with the zones of intervention, these ideas, and others set out in the book, provide a very powerful didactic mechanism for improving library and information service delivery. Of course, other things are necessary - the motivation to work in this way, and the availability resources to enable its accomplishment. Sadly, at least in the UK, many libraries today are too financially pressed to do much more than the minimum helpful intervention in the information seeking process. However, that should not serve as a stick with which to beat the author: not only has she performed work of genuine significance in the field of human information behaviour, she has demonstrated beyond question that the ideas that have emerged from her research have the capability to help to deliver more effective services." Auch unter: http://informationr.net/ir/reviews/revs129.html

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Abstract

Standardwerk mit Bezug zum anglo-amerikanischen Verständnis von 'Reference work', das zwar Vorbild für viele Betrachtungen in der deutschen Literatur und in deutschen Bibliotheken ist, das aber bis heute keine Entsprechung in der bibliothekarischen Praxis gefunden hat

Content

Volume 1 is divided into three parts. Part One (Chapters 1 and 2) constitutes an introduction to the reference process and automated reference services. Part Two, "Information: Control and Access," consists of Chapters 3 through 6 and covers an introduction to bibliographies, indexing, and abstracting services. Chapters 7 through 12 are in Part Three, "Sources of Information," which include encyclopedias, various ready reference sources, biographical sources, dictionaries, geographical sources, and government documents. It is as pointless for students to memorize details about specific reference sources, as it is necessary for them to grasp the essential areas of agreement and difference among the various forms. To this end, every effort is made to compare rather than to detail. Only basic or foundation reference works are discussed in this volume. But readers may not find all basic titles included or annotated because: (1) There is no consensus an what constitutes "basic". (2) The objective of this text is to discuss various forms, and the titles used for that purpose are those that best illustrate those forms. (3) The annotations for a specific title are duplicated over and over again in Guide to Reference Books and Guide to Reference Materials, which list the numerous subject bibliographies. In both volumes, suggested readings are found in the footnotes and at the end of each chapter. When a publication is cited in a footnote, the reference is rarely duplicated in the "Suggested Reading." For the most part, these readings are limited to publications issued since 1987. In addition to providing readers with current thinking, these more recent citations have the added bonus of making it easier for the student to locate the readings. A number of the suggested reading items will be found in Reference and Information Sources, A Reader, 4th ed., published by Scarecrow Press, in 1991. It is beyond argument, of course, that all readings need not necessarily be current and that many older articles and books are as valuable today as they were when first published. Thanks to many teachers' having retained earlier editions of this text and the aforementioned Scarecrow title, it is possible to have a bibliography of previous readings. As has been done in all previous editions, the sixth edition notes prices for most of the major basic titles. This practice seems particularly useful today, since librarians must more and more be aware of budgetary constraints when selecting reference titles. CD-ROMS are listed where available. Prices are based an information either from the publisher of the original reference source or from the publisher of the CD-ROM disc. If a particular work is available online, the gross hourly rate as charged by DIALOG is given for its use. Both this rate and the book prices are current as of late 1990 and are useful in determining relative costs. Bibliographic data are based an publisher's catalogs, Books in print, and examination of the titles. The information is applicable as of late 1990 and, like prices, is subject to change.