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Hawk, W.B.; Wang, P.: Users' interaction with the World Wide Web : problems and problem solving (1999)
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- Abstract
- In this paper, we report on the second part of an empirical study designed to observe how users interact with World Wide Web resources. Applying a holistic approach, the researches examine users' cognitive, affective, and physical behaviors during user-Web interaction in order to understand better the nature of information retrieval on the Web, the needs of Web users, and the problem-solving strategies Web users employ. From analyses and the participant verbalizations collected during monitored searches, the researchers developed a taxonomy of problem solving strategies. The coding scheme was developed based on a content analysis of the integrated process data. Information from triangulation follow-up with participants via anonymously completed questionnaires, the taxonomy, and analyses of search transcripts were collected to determine 1) what problems users encountered during the interaction and how users solved these problems; and 2) which problem-solving strategies Web users considered and selected for finding factual information. The focus of the coding was on the participants' cognitive, affective, and physical behaviors in response to the components of the problems encountered, which included problems of the following types: Web interfaces, users' mental models, and the Web information sources. Searching behavior and problem-solving patterns are described and interpreted within the relevant situational context and the problems users encountered are identified and analyzed. Both the problems users faced and their problem-solving approaches endeavored evidence a strong reliance on mental models of the features available on sites, the location of those features, and other interface design concepts
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Spink, A.; Du, J.T.: Toward a Web search model : integrating multitasking, cognitive coordination, and cognitive shifts (2011)
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- Abstract
- Limited research has investigated the role of multitasking, cognitive coordination, and cognitive shifts during web search. Understanding these three behaviors is crucial to web search model development. This study aims to explore characteristics of multitasking behavior, types of cognitive shifts, and levels of cognitive coordination as well as the relationship between them during web search. Data collection included pre- and postquestionnaires, think-aloud protocols, web search logs, observations, and interviews with 42 graduate students who conducted 315 web search sessions with 221 information problems. Results show that web search is a dynamic interaction including the ordering of multiple information problems and the generation of evolving information problems, including task switching, multitasking, explicit task and implicit mental coordination, and cognitive shifting. Findings show that explicit task-level coordination is closely linked to multitasking, and implicit cognitive-level coordination is related to the task-coordination process; including information problem development and task switching. Coordination mechanisms directly result in cognitive state shifts including strategy, evaluation, and view states that affect users' holistic shifts in information problem understanding and knowledge contribution. A web search model integrating multitasking, cognitive coordination, and cognitive shifts (MCC model) is presented. Implications and further research also are discussed.
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Newhagen, J.E.: ¬The role of feedback in the assessment of news (1997)
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- Abstract
- Examines the problem of a compelling online news delivery system by focusing on how mass media audiences and online users differ in their assessment of news. It employed a 2-wave USA national survey to study the perception of interactivity in mass media and computer networks and its relationship to the assessment of news. The 1st wave looked a national probability sample, ahile the 2nd targeted viewers of NBC Nightly News who responded to the show via e-mail. NBC respondents rated mass media to be less interactive, while they rated computer communication more interactive than the national sample. The NBC group also rated mass media news less important and of lower quality than did the national sample. Interactivity ratings did not predict mass media credibility assessment for either group. However, respondents who defined interactivity as cybernetic feedback or who contacted NBC by e-mail rated computer communication to be more credible than thos who did not
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Yao, M.Z.; Rice, R.E.; Wallis, K.: Predicting user concerns about online privacy (2007)
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- Date
- 29. 4.2007 19:59:00
-
Agosto, D.E.: Bounded rationality and satisficing in young people's Web-based decision making (2002)
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- Abstract
- This study investigated Simon's behavioral decisionmaking theories of bounded rationality and satisficing in relation to young people's decision making in the World Wide Web, and considered the role of personal preferences in Web-based decisions. It employed a qualitative research methodology involving group interviews with 22 adolescent females. Data analysis took the form of iterative pattern coding using QSR NUD*IST Vivo qualitative data analysis software. Data analysis revealed that the study participants did operate within the limits of bounded rationality. These limits took the form of time constraints, information overload, and physical constraints. Data analysis also uncovered two major satisficing behaviors-reduction and termination. Personal preference was found to play a major role in Web site evaluation in the areas of graphic/multimedia and subject content preferences. This study has related implications for Web site designers and for adult intermediaries who work with young people and the Web
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Okoli, C.; Mehdi, M.; Mesgari, M.; Nielsen, F.A.; Lanamäki, A.: Wikipedia in the eyes of its beholders : a systematic review of scholarly research on Wikipedia readers and readership (2014)
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- Date
- 18.11.2014 13:22:03
-
Cooper, M.D.: Usage patterns of a Web-based library catalog (2001)
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- Date
- 29. 9.2001 13:59:04
-
Large, A.; Beheshti, J.; Moukdad, H.: Information seeking on the Web : navigational skills of grade-six primary school students (1999)
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- Date
- 29. 9.2001 20:35:09
-
Kantor, P.B.; Nordlie, R.: Models of the behavior of people searching the Internet : a Petri net approach (1999)
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- Date
- 10.10.2001 17:29:47
-
Vaughan, L.; Thelwall, M.: Scholarly use of the Web : what are the key inducers of links to journal Web sites? (2003)
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- Source
- Journal of the American Society for Information Science and technology. 54(2003) no.1, S.29-38
-
Griesbaum, J.; Mahrholz, N.; Kiedrowski, K. von Löwe; Rittberger, M.: Knowledge generation in online forums : a case study in the German educational domain (2015)
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- Date
- 20. 1.2015 18:30:22
