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  • × theme_ss:"Benutzerstudien"
  1. Strebe, R.: Empirische Untersuchtung von emotionalen Reaktionen im Prozess der Informationsrecherche im Web (2009) 0.02 
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  2. Kluck, M.: ¬Die Informationsanalyse im Online-Zeitalter : Befunde der Benutzerforschung zum Informationsverhalten im Internet (2004) 0.01 
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    Abstract
    Die Notwendigkeit des professionellen Einsatzes von empirischen Methoden als Grundvoraussetzung für den Entwurf und die Gestaltung von Informationsdiensten, Informationsprodukten und Informationssystemen ist seit den frühen sechzigerfahren in der Informationsarbeit erkannt worden. Anfänglich wurde - ausgedrückt durch die Bezeichnung "Benutzerforschung" oder "fachliche Rezipientenforschung" -versucht, den Informationsbedarfvon unterschiedlichen Benutzergruppen (im Rahmen einer Typologie der Benutzer von Informationssystemen) zu messen und aufgrund dieser Daten zu Einschätzungen von Art, Menge, Umfang und Tiefe von Informationsbedürfnissen zu gelangen. "Benutzerforschung sollte den Lebensweg von Informationsprodukten beziehungsweise Informationsdiensten begleiten. Sie kann erste Anregungen geben, sie liefert Entscheidungshilfen im Planungsstadium und kontrolliert dann, ob, wo und wie sich der geplante Erfolg tatsächlich eingestellt hat." In den siebziger und achtziger Jahren traten dann Fragestellungen in den Vordergrund, die den allgemeinen Nutzen der Information und besonders der Strukturen und Prozesse der Informationsvermittlung empirisch zu beschreiben versuchten. Darüber hinaus wurden mit dem in den siebziger Jahren dann vollzogenen Einsatz der Informationsund Kommunikationstechnologien in den Bibliotheken und Informationsstellen Fragestellungen wichtig, die unter dem Begriff "Kommunikationsanalysen" etwa die Ansätze der Informationsbedarfsmessung mit der empirischen Analyse des Einsatzes von Informations- und Kommunikationstechnologien verbanden. Ein weiteres Einsatzfeld empirischer Untersuchungen ergab sich aus dem langsamen Entstehen eines Marktes für elektronische Informationsprodukte, wodurch sowohl empirische Marktforschungsstrategien als auch empirische Marketingansätze in die Informationsarbeit hineingetragen wurden. Schließlich traten Untersuchungen der Benutzerfreundlichkeit von Informationssystemen und ihrer Bedienbarkeit sowie dann die allgemeinen Kriterien der Softwareergonomie hinzu. Ferner werden seit den 90er Jahren durch die Nutzung des Internets als Angebotsmedium Aspekte der Kundenorientierung und Fragen der empirischen Nutzungsforschung und der Bedienungsfreundlichkeit (Usability) zunehmend wichtiger. Dementsprechend haben sich auch die Begrifflichkeiten für die Benutzerforschung in Bibliotheken gewandelt: Von Benutzung, Benutzerbedürfnisse, Benutzerforschung, Benutzerfreundlichkeit über Benutzerorientierung, Benutzerzufriedenheit, Benchmarking, Qualitätsmanagement, Bibliotheksmarketing hin zu Kundenorientierung, Kundenzufriedenheit, Service. Hinsichtlich der Internet-Angebote kamen dann Aspekte des Benutzerverhaltens und der Bedienungsfreundlichkeit der Software bzw der Benutzerschnittstellen hinzu. Allen Konzepten ist gemeinsam, dass sie im weitesten Sinne den Prozess der gesellschaftlichen Informationsvermittlung auf einer übergreifenden Ebene verstehbar machen: Aus der Sicht des Nutzers von Information, aus der Sicht manifester und latenter Informationsbedürfnisse, aus der Sicht technisch unterstützter fachlicher Informationsund Kommunikationsprozesse der Information und Dokumentation oder aus der Sicht technischer und ästhetischer Gestaltung. Diese hier grob unterschiedenen Ansätze werden nun unter dem Begriff Informationsanalyse zusammengefasst.
  3. Mandl, T.; Schulz, J.M.; Marholz, N.; Werner, K.: Benutzerforschung anhand von Log-Dateien : Chancen Grenzen und aktuelle Trends (2011) 0.01 
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    Source
    Information - Wissenschaft und Praxis. 62(2011) H.1, S.29-35
  4. Wallace, P.M.: Periodical title searching in online catalogues (1997) 0.01 
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    Date
    29. 7.1998 10:57:22
  5. Tomney, H.; Burton, P.F.: Electronic journals : a case study of usage and attitudes among academics (1998) 0.01 
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    Date
    22. 5.1999 19:07:29
  6. Yao, M.Z.; Rice, R.E.; Wallis, K.: Predicting user concerns about online privacy (2007) 0.01 
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    Date
    29. 4.2007 19:59:00
  7. Neubauer, K.-W.: Informationsverhalten der Benutzer unter besonderer Berücksichtigung der Kataloge (1979) 0.01 
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    Source
    Benutzerverhalten an deutschen Hochschulbibliotheken: Ergebnisse einer mit Unterstützung der Deutschen Forschungsgemeinschaft durchgeführten vergleichenden Untersuchung. Hrsg.: K.-W. Neubauer
  8. Byström, K.: Information seekers in context : an analysis of the 'doer' in INSU studies (1999) 0.01 
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    Date
    22. 3.2002 9:55:52
  9. Aula, A.; Nordhausen, K.: Modeling successful performance in Web searching (2006) 0.01 
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    Abstract
    Several previous studies have measured differences in the information search success of novices and experts. However, the definitions of novices and experts have varied greatly between the studies, and so have the measures used for search success. Instead of dividing the searchers into different groups based on their expertise, we chose to model search success with task completion speed, TCS. Towards this goal, 22 participants performed three fact-finding tasks and two broader tasks in an observational user study. In our model, there were two variables related to the Web experience of the participants. Other variables included, for example, the speed of query iteration, the length of the queries, the proportion of precise queries, and the speed of evaluating result documents. Our results showed that the variables related to Web experience had expected effects on TCS. The increase in the years of Web use was related to improvement in TCS in the broader tasks, whereas the less frequent Web use was related to a decrease in TCS in the fact-finding tasks. Other variables having significant effects on TCS in either of the task types were the speed of composing queries, the average number of query terms per query, the proportion of precise queries, and the participants' own evaluation of their search skills. In addition to the statistical models, we present several qualitative findings of the participants' search strategies. These results give valuable insight into the successful strategies in Web search beyond the previous knowledge of the expert-novice differences.
  10. Waligora, J.: Benutzerverhalten in Freihandbibliotheken (1975) 0.01 
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    Source
    Bibliothekar. 29(1975), S.659-664
  11. Markey, K.: Users and the online catalog : subject access problems (1986) 0.00 
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  12. Markey, K.: Thus spoke the OPAC user (1983) 0.00 
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  13. Markey, K.: Online catalog use : results of surveys and focus group interviews in several libraries (1983) 0.00 
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  14. Markey, K.: Subject searching in library catalogs : Before and after the introduction of online catalogs (1984) 0.00 
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  15. Griesbaum, J.; Mahrholz, N.; Kiedrowski, K. von Löwe; Rittberger, M.: Knowledge generation in online forums : a case study in the German educational domain (2015) 0.00 
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    Date
    20. 1.2015 18:30:22
  16. Bauer, K.: Who goes where? : Measuring library Web site usage (2000) 0.00 
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  17. Cochrane, P.A.; Markey, K.: Catalog use studies : since the introduction of online interactive catalogs, impact on design for subject access (1983) 0.00 
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  19. Scholle, U.: Kann ich Ihnen behilflich sein? : Erhebung am zentralen Auskunftsplatz der ULB Münster (2000) 0.00 
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    Date
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  20. Branch, J.L.: Investigating the information-seeking process of adolescents : the value of using think alouds and think afters (2000) 0.00 
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    Source
    Library and information science research. 22(2000) no.4, S.371-382

Authors

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