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Tenopir, C.: Online databases : taking online interaction for granted (1997) 0.02

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Abstract: Considers some of the human factors in online interaction and Internet use. Discusses the following: users' need for help from libraries and librarians, given the difficulties people continue to have in accessing and using networked information; the challenge of user demands for speedy delivery of information and documents; the trend towards 'humanizing the net' through chat rooms and social agent interfaces (such as Microsoft's Bob); and the problems for libraries of users using the Internet for trivial or pornographic purposes
Date: 29. 7.1998 19:07:18
Theme: Internet

Tenopir, C.: Integrating electronic reference (1995) 0.02

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Abstract: Reports on a survey of ARL (Ass. of Research Libraries) members in the USA in 1994, which sought to find out the electronic reference services that are offered by these libraries and how the services affect reference staff, the expectations of users, and user instruction. The services covered include CD-ROM, intermediary online searching, end user online (e.g. FirstSearch), tape loaded databases and user access to the Internet, including electronic mail facilities. Highlights the additional workload the provision of these services involves, and the sometimes unrealistic expectations of users especially with regard to Internet resources
Date: 25.11.1995 19:22:01

Tenopir, C.: Reference services from RLG (1995) 0.01

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Abstract: Describes the variety of search services supporting library reference functions offered by the RLG in the USA. The best known of these is RLIN, the massive bibliographic database and related services originally developed for shared cataloguing. In the last few years RLG has added CitaDel, an online search system that provides access to indexing/abstracting databases; and Zephyr, a Z39.50 server that amkes the RLIN and CitaDel databases searchable through a library's online catalogue. RLG also offers document delivery connections, including Ariel and Internet based document delivery software, for a full complement of online reference support for academic and public libraries
Date: 25.11.1995 19:22:01

Tenopir, C.; Ennis, L.: ¬The digital reference work of academic libraries (1998) 0.01

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Abstract: Reports a survey of all academic members of the Association of Research Libraries in the 4th quarter of 1997 which examined how academic libraries incorporate electronic information sources into their reference activities and the effects on libraries services. There was a response rate of 68 per cent, Compares results surveys carried out in 1991 and 1994. The survey covered: numbers of computers access options (intermediary, end user online, CD-ROM locally loaded databases or those accessible through the library catalogue and the Internet. There is a trend away from print resources, particularly indexing and abstracting materials, and away from CD-ROM LANs and local loading of databases towards remote online resources
Source: Online. 22(1998) no.4, S.22-28

Tenopir, C.: Moving to the information village (1996) 0.01

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Source: Library journal. 121(1996) no.4, S.29-30
Theme: Internet

Tenopir, C.: Common end user errors (1997) 0.00
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Abstract

Observes that whether in academic, special, or public libraries or on commercial online systems, CD-ROM, the online catalogue, or the Internet, certain end user errors crop up repeatedly. Details the main errors, which include input errors, errors arising from confusion in the face of different interfaces and screen designs, Boolean logic errors, term errors, conceptual errors, and errors due to the fact that users do not read instructions. Concludes that systems must solve the trivial errors automatically, but user instruction librarians must help solve the more complex problems

Tenopir, C.: Front end software proliferates (1996) 0.00

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Source: Library journal. 121(1996) no.8, S.29-30

Tenopir, C.; Neufang, R.: Electronic reference options : how they stack up in research libraries (1992) 0.00

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Source: Online. 16(1992) no.2, S.22-28

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