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Abstract

This exploratory study contributes to research on relevance assessment by specifying criteria that are used in the judgment of information quality and credibility in Internet discussion forums. To this end, 4,739 messages posted to 160 Finnish discussion threads were analyzed. Of the messages, 20.5% contained explicit judgments of the quality of information and credibility in other messages. In the judgments, the forum participants employed both positive criteria such as validity of information and negative criteria such as dishonesty in argumentation. In the evaluation of the quality of the message's information content, the most frequently used criteria pertained to the usefulness, correctness, and specificity of information. In the judgment of information credibility, the main criteria included the reputation, expertise, and honesty of the author of the message. Since Internet discussion forums tend to emphasize the role of disputational discourse questioning rather than accepting the views presented by others, mainly negative criteria were used in the judgments. The generality of our claims is limited because we chose forums that focused on sensitive and value-laden topics; future work could explore credibility and quality judgment in other forums and forumlike venues such as question and answer sites as well as exploring how quality and credibility judgments interact with other aspects of forum use.

Theme

Internet

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Abstract

This study focuses on the ways in which people define their source preferences in the context of seeking orienting information for nonwork purposes. The conceptual framework of the study combines ideas drawn from social phenomenology and information-seeking studies. The study utilizes Alfred Schutz's model describing the ways in which actors structure everyday knowledge into regions of decreasing relevance. It is assumed that this structuring based on the actor's interest at hand is also reflected in the ways in which an actor prefers information sources and channels. The concept of information source horizon is used to elicit articulations of source preferences. The empirical part of the study draws on interviews with 20 individuals active in environmental issues. Printed media (newspapers), the Internet, and broadcast media (radio, television) were preferred in seeking for orienting information. The major source preferences were content of information, and availability and accessibility. Usability of information sources, user characteristics such as media habits, and situational factors were mentioned less frequently as preference criteria.