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Heinrich, G.; Thauer, W.: Bibliographie und Auskunftsdienst als Lehrfach : 2 Vorträge (1975)
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Becker, C.A.: Community information service (1974)
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Basch, R.: Electronic information delivery : ensuring quality and value (1995)
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Orna, E.: Information strategy in practice (2004.)
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Curzon, S.C.: Managing the interview (1995)
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- Footnote
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International yearbook of library and information management : 2001/2002 information services in an electronic environment (2001)
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Pfeiffer, S.: Dem Spürsinn auf der Spur : subjektivierendes Arbeitshandeln an Internet-Arbeitsplätzen am Beispiel Information-Broking (1999)
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Crawford, J.: Evaluation of library and information services (1996)
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Jennerich, E.Z.; Jennerich, E.J.: ¬The reference interview as a creative art (1997)
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Kuhlthau, C.C.: Seeking meaning : a process approach to library and information services (2003)
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Tague-Sutcliffe, J.: Measuring information : an information services perspective (1995)
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- Rez. in: Information processing and management. 32(1996) no.3, S.389-391 (P.B. Kantor); Journal of academic librarianship 22(1996) no.2, S.147 (T.A. Brooks); Medical reference services quarterly 15(1996) no.2, S.109-110 (C. Gluck); JASIS 47(1996) no.10, S.794-795 (R. Losee)
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Wagner, T.: Evaluation von Point-of-Information (POI)-Systemen : die Akzeptanz von Informationskiosken in Abhängigkeit von Informationsrelevanz und Informationsaufbereitung (1997)
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Nicholas, D.: Assessing information needs : tools and techniques (1996)
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Ford, N.: Introduction to information behaviour (2015)
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Megill, K.A.: Thinking for a living : the coming age of knowledge work (2004)
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