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Abstract

This paper reports the results of a survey of information needs and information seeking behaviour of a national sample of the UK population. The project was funded by the BLR&IC and comprised a survey by questionnaire covering all regions of the United Kingdom. 1.294 responses were received giving a valid and demographically respresentative response rate of 45,7%. Major findings include: that the majority of respondents had sought information in the past (59,4%) and that an even greater number predicted a future need for information (78,4%). Over three quarters of respondents said that they would use public libraries and between half and three quarters would approach CABx, post offices, government departments or family and friends. Face to face communicationss and reading a book were the most popular means of accessing information but a wide variety of other preferred options were cited. Only a small proportion expressed a preference for using a computer to seek information and there was a clear emphasis on public libraries as an appropriate location for accessing computerised information. A highly significant majority (79,2%) believed that access to information was very important for exercising their rights as citizens. Many significant variables, in terms of age, gender, status and region were found. In particular it was felt significant that young people were less sure of the importance of being able to access information

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Abstract

This paper reports the results of the second stage of the Citizenship Information research project funded by the BLR&IC: a nation-wide survey, by personal doorstep interview, of the citizenship information needs of almost 900 members of the UK public. Major findings include: that the public obtain most of their information on current issues via the mass media, and that they generally feel well informed on these issues. The public feel, however, that government is not doing enough to inform them on European Monetary Union and on local government cutbacks. Small proportions of the sample had encountered problems concerning employment, education, housing or welfare benefits, and had consulted a range of information sources in order to overcome these problems. Over a quarter of respondents had experienced disadvantage through a lack of access to information. The majority of respondents felt well informed about areas relating to citizenship, but significant proportions were poorly informed in legal rights, welfare benefits and local politics. A highly significant majority (91.7 per cent) believed that freedom of information was important for exercising their rights as citizens. Respondents tended to overestimate their voting patterns, but there was little evidence of participation in other forms of political activity. Although access to computers in the home is presently limited, the majority of respondents would use computers to vote, convey opinions to government and obtain government information. Public libraries were the preferred source of government information, and were seen as appropriate locations for a range of other types of citizenship information.

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Abstract

This paper reports the results of the second stage of the Citizenship Information research project funded by the BLR&IC: a national survey, by personal doorstep interview, of the citizenship information needs of 898 members of the UK public. Major findings include: that the public obtain most of their information on current issues via the media, and that they generally feel well informed on these issues. The public believe, however, that government is not doing enough to inform them about the Single European Currency and local council cutbacks. Small proportions of the sample had encountered problems in relation to employment, education, housing or welfare benefits and had consulted a range of information sources in order to solve these problems. Over a quarter of respondents had experienced disadvantage through a lack of access to information. Significant proportions of respondents were poorly informed about legal rights, welfare benefits and local politics. A highly significant majority (91.7%) believed that freedom of information was important for exercising their rights as citizens. Although access to computers in the home is presently limited, the majority of respondents indicated a willingness to use computers to vote and interact with government. Public libraries were the preferred source of government information and were seen as appropriate locations for a range of other types of citizenship information.

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Abstract

In the context of a new government in the UK, and moves towards a Bill of Rights and freedom of information, discusses the nature and extent of need for citizemship information, pointing out its similarity to community information. Considers UK government policy, including the non-statutory Code of Practice on Access to Government Information introduced by the previous Conservative administration in 1994. Examines evidence of the need for citizenship information and the case for its provision by public libraries. The authors are engaged on a research project to investigate the citizenship information needs of the general public and implications for UK public libraries, funded by the British Library Research and Innovation Centre

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Date

22. 3.2002 8:53:04

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Abstract

This paper reports the results of a survey of information needs and information seeking behaviour of a national sample of the UK population. The survey was the first stage of the Citizenship Information project, funded by the British Library Research and Innovation Centre. In total, 1294 responses were received giving a valid and demographically representative response rate of 45.7 per cent. Major findings include: that the majority of respondents had sought information in the past (59.4 per cent) and that an even greater number predicted a future need for information (78.4 per cent). Over three quarters of respondents said that they would use public libraries and between half and three quarters would approach Citizens Advice Bureaux, Post Offices, Government departments or family and friends. Face-to-face communications and reading a book were the most popular means of accessing information, but a wide variety of other preferred options were cited. Only a small proportion expressed a preference for using a computer to seek information, and there was a clear emphasis on public libraries as an appropriate location for accessing electronic information. A highly significant majority (79.2 per cent) believed that access to information was very important for exercising their rights as a citizen.

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Abstract

Purpose - The purpose of this paper is to discuss the results of a customer knowledge study commissioned by the Parliamentary Documentation Centre (PDC) of the European Parliament in order to elicit a better understanding of the views and needs of its actual and potential client base. Design/methodology/approach - The study consisted of in-depth, face-to-face interviews with 72 clients and 11 staff (83 individuals) in Brussels in February 2004. The paper explores the significance of information in the parliamentary context and summarises the activities which respondents described as being information-dependent. The paper also highlights the evolutionary nature of information need during the course of the legislative process. Findings - The information-seeking behaviour and skills of the PDC clients are discussed, as are the criteria by which they assess information quality. The study revealed that users were frequently uncritical and pragmatic in use of the most readily available information, sacrificing quality in favour of ease of access. Originality/value - This paper presents results from a uniquely complex information environment - the European Union. Users tended to be complacent about their information-seeking skills and reluctant to engage in skills enhancement activities.