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Footnote

Rez. in: JASIST 54(2003) no.7, S.695-697 (R. Savolainen): "Donald O. Case has written an ambitious book to create an overall picture of the major approaches to information needs and seeking (INS) studies. The aim to write an extensive review is reflected in the list of references containing about 700 items. The high ambitions are explained an p. 14, where Case states that he is aiming at a multidisciplinary understanding of the concept of information seeking. In the Preface, the author characterizes his book as an introduction to the topic for students at the graduate level, as well as as a review and handbook for scholars engagged in information behavior research. In my view, Looking for Information is particularly welcome as an academic textbook because the field of INS studies suffers from the lack of monographs. Along with the continuous growth of the number of journal articles and conference papers, there is a genuine need for a book that picks up the numerous pieces and puts them together. The use of the study as a textbook is facilitated by clearly delineated sections an major themes and the wealth of concrete examples of information seeking in everyday contexts. The book is lucidly written and it is accessible to novice readers, too. At first glance, the idea of providing a comprehensive review of INS studies may seem a mission impossible because the current number of articles, papers, and other contributions in this field is nearing the 10,000 range (p. 224). Donald Case is not alone in the task of coming to grips with an increasing number of studies; similar problems have been faced by those writing INS-related chapters for the Annual Review of Information Science and Technology (ARIST). Case has solved the problem of "too many publications to be reviewed" by concentrating an the INS literature published during the last two decades. Secondly, studies an library use and information retrieval are discussed only to a limited extent. In addition, Case is highly selective as to studies focusing an the use of specific sources and channels such as WWW. These delineations are reasonable, even though they beg some questions. First, how should one draw the line between studies an information seeking and information retrieval? Case does not discuss this question in greater detail, although in recent years, the overlapping areas of information seeking and retrieval studies have been broadened, along with the growing importance of WWW in information seeking/retrieval. Secondly, how can one define the concept of information searching (or, more specifically, Internet or Web searching) in relation to information seeking and information retrieval? In the field of Web searching studies, there is an increasing number of contributions that are of direct relevance to information-seeking studies. Clearly, the advent of the Internet, particularly, the Web, has blurred the previous lines between INS and IR literature, making them less clear cut. The book consists of five main sections, and comprises 13 chapters. There is an Appendix serving the needs of an INS textbook (questions for discussion and application). The structure of the book is meticulously planned and, as a whole, it offers a sufficiently balanced contribution to theoretical, methodological, and empirical issues of INS. The title, Looking for Information: A Survey of Research an Information Seeking, Needs, and Behavior aptly describes the main substance of the book. . . . It is easy to agree with Case about the significance of the problem of specialization and fragmentation. This problem seems to be concomitant with the broadening field of INS research. In itself, Case's book can be interpreted as a struggle against this fragmentation. His book suggests that this struggle is not hopeless and that it is still possible to draw an overall picture of the evolving research field. The major pieces of the puzzle were found and the book will provide a useful overview of INS studies for many years."

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Abstract

The emergence of digital libraries (DLs), at the interface of library and information science with computer and communication technologies, helped to expand significantly the literature in all of these areas during the late 1990s. The pace of development is reflected by the number of special issues of major journals in information science and computer science, and the increasing number of workshops and conferences an digital libraries. For example, starting in 1995, the Communications of the ACM has devoted three special issues to the topic (Fox, Akscyn, Furuta, & Leggett, 1995; Fox & Marchionini, 1998, 2001). The Journal of the American Society for Information Science devoted two issues to digital libraries (H. Chen, 2000; Fox & Lunin, 1993); Information Processing & Management and the Journal of Visual Communication and Image Representation each had one special issue (Chen & Fox, 1996; Marchionini & Fox, 1999). The domain of digital libraries, though still evolving, has matured over the last decade, as demonstrated by coverage through D-Lib (http://www.dlib.org), the International Journal an Digital Libraries (http://link.springer.de/link/service/journals/00799), and two overview works (W Y Arms, 2000; Lesk, 1997; both of which have also served as textbooks). Sun Microsystems published a small book to guide those planning a digital library (Noerr, 2000), and IBM has been developing commercial products for digital libraries since 1994 (IBM, 2000). A number of Web sites have extensive sets of pointers to information an DLs (D-Lib Forum, 2001; Fox, 1998a; Habing, 1998; Hein, 2000; Schwartz, 2001a, 2001b). Further, the field has attracted the attention of diverse academics, research groups, and practitionersmany of whom have attended tutorials, workshops, or conferences, e.g., the Joint Conference an Digital Libraries, which is a sequel to a separate series run by ACM and IEEE-CS. Therefore, it is timely that ARIST publishes this first review focusing specifically an digital libraries. There has been no ARIST chapter to date directly dealing with the area of DLs, though some related domains have been covered-particularly: information retrieval, user interfaces (Marchionini & Komlodi, 1998), social informatics of DLs (Bishop & Star, 1996), and scholarly communication (see Borgman and Furner's chapter in this volume). This chapter provides an overview of the diverse aspects and dimensions of DL research, practice, and literature, identifying trends and delineating research directions.

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Abstract

Visualization can be classified as scientific visualization, software visualization, or information visualization. Although the data differ, the underlying techniques have much in common. They use the same elements (visual cues) and follow the same rules of combining visual cues to deliver patterns. They all involve understanding human perception (Encarnacao, Foley, Bryson, & Feiner, 1994) and require domain knowledge (Tufte, 1990). Because most decisions are based an unstructured information, such as text documents, Web pages, or e-mail messages, this chapter focuses an the visualization of unstructured textual documents. The chapter reviews information visualization techniques developed over the last decade and examines how they have been applied in different domains. The first section provides the background by describing visualization history and giving overviews of scientific, software, and information visualization as well as the perceptual aspects of visualization. The next section assesses important visualization techniques that convert abstract information into visual objects and facilitate navigation through displays an a computer screen. It also explores information analysis algorithms that can be applied to identify or extract salient visualizable structures from collections of information. Information visualization systems that integrate different types of technologies to address problems in different domains are then surveyed; and we move an to a survey and critique of visualization system evaluation studies. The chapter concludes with a summary and identification of future research directions.

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Abstract

This chapter examines the nature of semantic relations and their main applications in information science. The nature and types of semantic relations are discussed from the perspectives of linguistics and psychology. An overview of the semantic relations used in knowledge structures such as thesauri and ontologies is provided, as well as the main techniques used in the automatic extraction of semantic relations from text. The chapter then reviews the use of semantic relations in information extraction, information retrieval, question-answering, and automatic text summarization applications. Concepts and relations are the foundation of knowledge and thought. When we look at the world, we perceive not a mass of colors but objects to which we automatically assign category labels. Our perceptual system automatically segments the world into concepts and categories. Concepts are the building blocks of knowledge; relations act as the cement that links concepts into knowledge structures. We spend much of our lives identifying regular associations and relations between objects, events, and processes so that the world has an understandable structure and predictability. Our lives and work depend on the accuracy and richness of this knowledge structure and its web of relations. Relations are needed for reasoning and inferencing. Chaffin and Herrmann (1988b, p. 290) noted that "relations between ideas have long been viewed as basic to thought, language, comprehension, and memory." Aristotle's Metaphysics (Aristotle, 1961; McKeon, expounded on several types of relations. The majority of the 30 entries in a section of the Metaphysics known today as the Philosophical Lexicon referred to relations and attributes, including cause, part-whole, same and opposite, quality (i.e., attribute) and kind-of, and defined different types of each relation. Hume (1955) pointed out that there is a connection between successive ideas in our minds, even in our dreams, and that the introduction of an idea in our mind automatically recalls an associated idea. He argued that all the objects of human reasoning are divided into relations of ideas and matters of fact and that factual reasoning is founded on the cause-effect relation. His Treatise of Human Nature identified seven kinds of relations: resemblance, identity, relations of time and place, proportion in quantity or number, degrees in quality, contrariety, and causation. Mill (1974, pp. 989-1004) discoursed on several types of relations, claiming that all things are either feelings, substances, or attributes, and that attributes can be a quality (which belongs to one object) or a relation to other objects.

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Abstract

Latent Semantic Analysis (LSA) was first introduced in Dumais, Furnas, Landauer, and Deerwester (1988) and Deerwester, Dumais, Furnas, Landauer, and Harshman (1990) as a technique for improving information retrieval. The key insight in LSA was to reduce the dimensionality of the information retrieval problem. Most approaches to retrieving information depend an a lexical match between words in the user's query and those in documents. Indeed, this lexical matching is the way that the popular Web and enterprise search engines work. Such systems are, however, far from ideal. We are all aware of the tremendous amount of irrelevant information that is retrieved when searching. We also fail to find much of the existing relevant material. LSA was designed to address these retrieval problems, using dimension reduction techniques. Fundamental characteristics of human word usage underlie these retrieval failures. People use a wide variety of words to describe the same object or concept (synonymy). Furnas, Landauer, Gomez, and Dumais (1987) showed that people generate the same keyword to describe well-known objects only 20 percent of the time. Poor agreement was also observed in studies of inter-indexer consistency (e.g., Chan, 1989; Tarr & Borko, 1974) in the generation of search terms (e.g., Fidel, 1985; Bates, 1986), and in the generation of hypertext links (Furner, Ellis, & Willett, 1999). Because searchers and authors often use different words, relevant materials are missed. Someone looking for documents an "human-computer interaction" will not find articles that use only the phrase "man-machine studies" or "human factors." People also use the same word to refer to different things (polysemy). Words like "saturn," "jaguar," or "chip" have several different meanings. A short query like "saturn" will thus return many irrelevant documents. The query "Saturn Gar" will return fewer irrelevant items, but it will miss some documents that use only the terms "Saturn automobile." In searching, there is a constant tension between being overly specific and missing relevant information, and being more general and returning irrelevant information.