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  • × theme_ss:"Informationsdienstleistungen"
  1. Herrmann, C.: Partikulare Konkretion universal zugänglicher Information : Beobachtungen zur Konzeptionierung fachlicher Internet-Seiten am Beispiel der Theologie (2000) 0.07 
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    Date
    22. 1.2000 19:29:08
  2. Buchner, M.: ¬Die Machete im Dschungel : Persönliche Auskunftsdienste: "Hier werden Sie geholfen" - Ratgeber sind die neue Konkurrenz für Internet-Suchmaschinen (2001) 0.03 
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    Abstract
    Wer Verona Feldbuschs Kultspruch "Hier werden Sie geholfen" in die Internet Suchmaschine www.google.de eingibt, bekommt innerhalb von 1,69 Sekunden 1.800 Web-Seiten angezeigt, auf denen dieser populäre Satz steht - zu viel um den Überblick nicht zu verlieren. Das Dilemma von Suchmaschinen wird dabei offensichtlich: Ausgerechnet der Name des Werbesponsors, für den Verona ihr Sprüchlein aufsagen darf, ist unter den Verweisen nicht zu entdecken: Telegate AG. Dabei bietet der Münchner Telekom-Konkurrent mit dem Handelsgiganten Metro Holding und Ex-Postminister Christian Schwarz-Schilling als Kapitalgeber mehr als nur Auskunft über Telefonnummern: Anrufer können unter der Nummer 11880 zum Beispiel auch Adressen, Postleitzahlen, Börsenkurse, Konzerttermine oder Wetterprognosen erfragen. Dauert die Antwort länger als zwei Minuten - bis dahin sind 2,904 Mark fällig - verspricht Telegate kostenlose Offline-Recherche mit, Rückruf. Als Beispiel nennt die Telegate-Werbung die Suche nach der Adresse eines alten Schulfreunds, den man aus den Augen verloren hat. Quelle für solche Auskünfte ist das Internet. Neben Telegate entdecken jetzt auch andere Anbieter das Geschäft mit Ratsuchenden für alle Lebenslagen. Seit Januar 2001 sind zum Beispiel die Erfurter Talking.net AG und die Clarity AG (Bad Homburg) neu im Markt. - Internet für alle - Die Geschäftskonzepte dieser Unternehmen gründen auf zwei Überlegungen: Sie wollen den gewaltigen Informationspool Internet auch Leuten erschließen, denen aus der Zugang zum Internet bislang verwehrt ist. Etwa weil sie keinen Anschluss haben oder weil sie gerade unterwegs sind. Zum anderen wird das Internet durch die explosionsartig wachsende Informationsfülle zum Datendschungel, in dem sich normale Benutzer immer schwieriger zurechtfinden. Hier bieten Auskunftsdienste ihre Hilfe an.
    Das allerdings zu höchst unterschiedlichen Preisen. So kassiert Talking.net 1,94 Mark pro Minute Auskunftszeit über das Festnetz, während Clarity für Handy-Dienste 3,63 Mark verlangt. Angesichts von gegenwärtig vier Milliarden Internet-Seiten mit einem Zuwachs von sieben Millionen Seiten pro Tag, so die Schätzung des Internet-Forschungsinstituts Cyveillance, sind Orientierungsprobleme im Netz vorprogrammiert. Suchmaschinen werfen auf Schlagworteingabe oft eine Unzahl von Verweisen aus - und lassen den Suchenden ratlos. - Exotische Fragen - Das stellten auch die Marktforscher Fittkau & Maaß bei einer Online-Umfrage fest: 57 Prozent der Internetsurfer finden es schwierig, Informationen aufzuspüren, 36 Prozent haben Probleme, vorhandene Seiten im World Wide Web zu finden und über ein Fünftel konnte nicht einmal bereits besuchte Websites wiederfinden. Dabei hat die Info-Sintflut erst begonnen. Die School of Information und Management Systems der University of California in Berkeley hat herausgefunden, dass allein 1999 1,5 Exabyte (1,5 Millionen Terabyte) neuer Daten erzeugt wurden - das sind 1.500.000.000.000.000 Bücher im Umfang von rund 300 Seiten. Derzeit taxieren die Autoren Hal Varian und Peter Lyman das Volumen aller weltweit verfügbaren Informationen auf zwölf Exabyte (= zwölf Millionen Terabyte), bis 2003 werden noch mehr Informationen erzeugt werden. Das bedeutet: In etwas mehr als zwei Jahren entstehen mehr Informationen als in den letzten 300 000 Jahren zusammen. Angesichts solcher Zahlen dürften Auskunftsdiensten goldene Zeiten bevorstehen. Vor allem wenn komplizierte Fragen zum Geschäftskonzept gehören, wie es bei der Talking.net AG der Fall ist. Der Service ist erreichbar unter der Nummer 11821 und nennt sich ausdrücklich "Alles-Auskunft".
    Rund 270 so genannte Webguides versuchen im thüringischen Erfurt Antworten zu finden auf Fragen des Kalibers: Wie schief ist der schiefe Turm von Pisa? Wie viele McDonalds-Restaurants gibt es in Deutschland? Wo gibt es den billigsten DVD-Player in München? Die in Acht-Wochen-Kursen geschulten Ratgeber finden fast immer eine Antwort. Das jedenfalls versichert Unternehmenssprecher Tilman Kube. Grund: " 98 Prozent der Fragen lassen sich mit zwölf gängigen Suchmaschinen beantworten". "Und die beherrsehen unsere Webguides aus dem Effeff", ergänzt Talking.net-Vorstandsmitglied Klaus-Michael Erben, "das befähigt sie auch, den größten Teil der Fragen innerhalb von zwei Minuten zu beantworten. " Wofür dem Anrufer manchmal 3,88 Mark berechnet wird. Umfangreiche Recherchen kosten gesondert berechnet und schlagen mit 17,50 Mark für 15 Minuten zu Buche. Trotz exotischer Fragemöglichkeiten wollen indessen die allermeisten Anrufer ganz normale Dinge wissen, so Talking.net-Sprecher Kube: Telefonnummern, Adressen, Flugtermine und Zugfahrpläne. Derzeit noch bieten die Erfurter mit badischer Wurzel - Mitgesellschafter ist die Walter Marketing AG in Ettlingen bei Karlsruhe ihren Service nur via Telefon und dort vor allem über Festnetz an. Wer am Handy Auskunft bekommen will, muss sich zuvor registrieren lassen und Mitglied im Klub McTalk (Mindestumsatz fünf Mark pro Monat) werden und kann den mobilen sogar billiger als im Festnetz bekommen. Bereits im Juni 2001, so Kube, will Talking.net die Telefonauskunft um einen Online-Auskunftsdienst erweitern. Ratsuchende können dann während einer Online-Sitzung übers Internet Kontakt aufnehmen. Das technische Kabinettstückchen nennt sich CoBrowsing: Ein Internet-Pfadfinder ist am PC-Schirm zu sehen und über ein Mikrofon im PC oder Telefon zu sprechen. Der Clou: Er kann über das Netz Seiten von seinem auf den PC des Users überspielen, ihn so zu den gesuchten Informationen führen und ihm sogar beim Ausfüllen eines Formulars helfen. Oder übertragen ausgedrückt: Sexy Verona führt die Computermaus
  3. Moore, A.: As I sit studying : WWW-based reference services (1998) 0.02 
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    Abstract
    Reports on the current state of reference services supplied by the WWW and describes: the main features of WWW based reference services; several models of handling requests; and the impact of these services on traditional reference services. Based upon anecdotal information, concludes that, to date, Web based reference services have had little impact upon traditional reference services
    Date
    17. 7.1998 22:10:42
    Source
    Internet reference services quarterly. 3(1998) no.1, S.29-36
  4. Grothkopf, U.: ¬Die Homepage als Visitenkarte : Bibliotheksangebote auf dem World Wide Web am Beispiel einer Spezialbibliothek (1995) 0.02 
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    Source
    Bibliotheksdienst. 29(1995) H.11, S.1811-1828
  5. Spribille, I.: ¬Die Wahrscheinlichkeit, in einer Bibliothek eine nützliche bzw. zufriedenstellenden Arbeit [! Antwort] zu bekommen, ist 'fifty-fifty' : Ergebnisse einer Evaluation des Auskunftsdienstes (1998) 0.02 
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    Date
    23.10.1996 17:26:29
    Footnote
    Vgl. zur Titelformulierung: "Das Göttinger PDF (vermutlich 1998) schrieb ebenfalls Arbeit. [http://web.archive.org/web/20000615025325/http://webdoc.gwdg.de:80/edoc/aw/bfp/1998_1/106-110.pdf]. Eine alte Zusammenstellung [http://www2.bui.haw-hamburg.de/pers/ulrike.spree/BFLit.html] machte das, was geboten gewesen wäre: "Spribille, Ingeborg: Die Wahrscheinlichkeit, in einer Bibliothek eine nuetzliche bzw. zufriedenstellende Arbeit [! Antwort] zu bekommen, ist "fifty-fifty" : Ergebnisse einer Evaluation des Auskunftsdienstes. Auch als Computerdatei. - Zugang: Internet und World Wide Web. - Systemvoraussetzungen: Acrobat reader. - Adresse: http://webdoc.gwdg.de/edoc/aw/bfp/1998_1/106-110.pdf. // In: Bibliothek. - Muenchen. - 22 (1998),1, S. 106 - 110". Aber die meisten AutorInnen zitieren stillschweigend Antwort. Eventuell ist der Titel im Jahresinhaltsverzeichnis der Zeitschrift oder anderweitig berichtigt worden." [Quelle: Klaus Graf in einer Mail an Inetbib vom 18.11.2017]
    Source
    Bibliothek: Forschung und Praxis. 22(1998) H.1, S.106-110
  6. Yoo, E.-Y.; Robbins, L.S.: Understanding middle-aged women's health information seeking on the web : a theoretical approach (2008) 0.02 
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    Date
    9. 2.2008 17:52:22
  7. Hilberer, T.: Bibliothekarische Öffentlichkeitsarbeit durch Informationsangebote im World Wide Web : Beispiel: Universitäts- und Landesbibliothek Düsseldorf (1996) 0.02 
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    Date
    21. 9.1996 16:03:22
  8. Jansen, H.: Digitale öffentliche Bibliothek NRW (2001) 0.02 
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    Abstract
    Am 1. Oktober 2000 fiel der offizielle Startschuss für ein neues Projekt im Rahmen der Digitalen Bibliothek. Ab sofort sollen die Vorteile der DigiBib nicht mehr nur staatlichen Hochschulen, sondern auch Öffentlichen Bibliotheken zurVerfügung stehen. Drei Öffentliche Bibliotheken, die Stadt- und Landesbibliothek Dortmund, die StadtBibliothek Köln und die Stadtbüchereien Düsseldorf, haben sich entschlossen, als Pilotanwender in einem auf zweieinhalb Jahre angelegten Projekt für ihre Nutzer einen Zugang zu diesem Such- und Informationswerkzeug einzurichten. Der StLB Dortmund steht ihr Zugang seit Mitte März zur Verfügung, während die StB Köln ihren seit Mitte Juni nutzen kann. Beide Bibliotheken stellen ihren Kunden je zwei PCs ausschließlich für die Benutzung der DigiBib zur Verfügung. Natürlich kann die DigiBib auch von den anderen Internet-Arbeitsplätzen aus genutzt werden. Die Stadtbüchereien Düsseldorf verfügen derzeit (Juli 2001) nur über einen Testzugang. Dies wird sich mit der Fertigstellung des Web-OPAC, spätestens aber im Herbst diesen Jahres ändern. Auf Basis der gewonnenen Daten und Erfahrungen soll letztendlich allen Öffentlichen Bibliotheken die Teilnahme an der DigiBib ermöglicht werden.
    Date
    9. 7.1996 20:34:28
    26.12.2001 18:14:29
  9. Sühl-Strohmenger, W.: "Now or never! Whatever, wherever. .. !?" : Determinanten zukunftsorientierter Informationspraxis in wissenschaftlichen Bibliotheken und die Bedeutung professioneller Informationsarchitekturen (2009) 0.02 
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    Abstract
    Die Informationspraxis von Studierenden und Wissenschaftler(inne)n im Kontext wissenschaftlicher Bibliotheken wandelt sich unter den Vorzeichen der digitalen Informationswelt tiefgreifend, weist jedoch nicht nur in Richtung auf den aktiven Web 2.0-Nutzer bzw. den "Internetnutzer von morgen", wie es bisweilen den Anschein hat. Die durch die komplexen Anforderungen neuer Studiengänge stark beanspruchten Studierenden wie auch die unter hohem Konkurrenz- und Erfolgsdruck forschenden Wissenschaftler(inne)n benötigen vielmehr die Bibliotheken mit ihren professionellen Services und in ihrer Rolle als "Navigatoren im Wissensozean" mehr denn je. Bei ihren Hauptnutzungsgruppen - Studierenden und Wissenschaftler(inne)n - genießen die wissenschaftlichen Bibliotheken gerade wegen ihrer verlässlichen, auf Kontinuität angelegten Kernaufgaben der Beschaffung (auch Lizenzierung) der für Studium und Forschung wesentlichen Medien und Ressourcen, deren professioneller Erschließung und Bereitstellung, sodann wegen der Unterstützung des wissenschaftlichen Publizierens, wegen ihres Angebots bedarfsorientierter (Fach-) Informationsdienste und ihrer auf die konkreten Arbeits- und Lernbedürfnisse abgestimmten Informationsinfrastrukturen nach wie vor hohe Reputation. Dies belegen die Befunde nahezu aller wesentlichen neueren Nutzerstudien im deutschsprachigen Raum wie auch langjährige Erfahrungen im Zusammenhang mit Kursen zur Vermittlung von Informationskompetenz. Der Vortrag thematisiert die Bedeutung bibliothekarisch gestalteter Informationsarchitekturen für professionelle wissenschaftliche Informationsarbeit im Licht des empirisch nachweisbaren Nutzerbedarfs und Informationsverhaltens.
    Date
    22. 8.2009 19:51:28
    23. 8.2009 11:22:11
  10. Weiss, S.C.: ¬The seamless, Web-based library : a meta site for the 21st century (1999) 0.02 
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    Abstract
    Taking a step beyond Meta search engines which require Web site evaluation skills and a knowledge of how to construct effective search statements, we encounter the concept of a seamless, Web-based library. These are electronic libraries created by information professionals, Meta sites for the 21st Century. Here is a place where average people with average Internet skills can find significant Web sites arranged under a hierarchy of subject categories. Having observed client behavior in a university library setting for a quarter of a century, it is apparent that the extent to which information is used has always been determined by content applicable to user needs, an easy-to-understand design, and high visibility. These same elements have determined the extent to which Internet Quick Reference (IQR), a seamless, Web-based library at cc.usu.edu/-stewei/hot.htm. has been used
    Date
    29. 9.2001 20:20:17
  11. Gill, H.S.; Yates-Mercer, P.: ¬The dissemination of information by local authorities on the World Wide Web (1998) 0.02 
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    Abstract
    Reports results of an e-mail questionnaire survey of 161 UK local authorities to determine their use of the WWW for the dissemination of information. Identifies the resons for its adoption, the benefits and disadvantages and the types of information being disseminated by this means. All the Web sites were observed and assessed for relevance and quality and 4 local authorities were used as case studies
    Date
    10. 1.1999 17:22:49
  12. Ulrich, P.S.: Multilinguale kollaborative Auskunftsdienste mit QuestionPoint (2005) 0.02 
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    Abstract
    Besucht jemand eine Bibliothekswebseite und möchte dort eine Frage stellen, wird er in der ganzen WeIt mit einer ähnlichen Situation konfrontiert: die Seiten werden nur in der/(den) Landessprache(n) der Bibliothek und vielleicht in einer anderen Sprache - meist Englisch - angeboten. Wenn der Besucher die auf diesen Seiten verwendeten Sprachen nicht kennt, ist der vermittelte Eindruck: "Wir können Deine Frage nicht verstehen. Wenn Du nicht diese Sprache für Deine Frage verwendest, wird Deine Frage nicht beantwortet." In einer WeIt, in der man zunehmend versucht Barrieren zu reduzieren bzw. abzuschaffen, sollten sich Bibliotheken fragen, ob es nicht Möglichkeiten gibt, die vorhandene sprachliche Barriere abzubauen und Dienste in mehreren Sprachen anzubieten.
  13. Matylonek, J.C.; Ottow, C.; Reese, T.: Organizing ready reference and administrative information with the reference desk manager (2001) 0.01 
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    Abstract
    Non-academic questions regarding special services, phone numbers, web-sites, library policies, current procedures, technical notices, and other pertinent local institutional information are often asked at the academic library reference desk. These frequent and urgent information requests require tools and resources to answer efficiently. Although ready reference collections at the desk provide a tool for academic information, specialized local information resources are more difficult to create and maintain. As reference desk responsibilities become increasingly complex and communication becomes more problematic, a web database to collect and manage this non-academic, local information can be very useful. At the Oregon State University, librarians in the Reference Services Management group created a custom-designed web-log bulletin board to deal with this non-academic, local information. The resulting database provides reference librarians a one-stop location for the information and makes it easier for them to update the information, via email, as conditions, procedures, and information needs change in their busy, highly computerized information commons.
    Date
    26.12.2011 16:28:53
  14. Kim, J.: Describing and predicting information-seeking behavior on the Web (2009) 0.01 
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    Abstract
    This study focuses on the task as a fundamental factor in the context of information seeking. The purpose of the study is to characterize kinds of tasks and to examine how different kinds of task give rise to different kinds of information-seeking behavior on the Web. For this, a model for information-seeking behavior was used employing dimensions of information-seeking strategies (ISS), which are based on several behavioral dimensions. The analysis of strategies was based on data collected through an experiment designed to observe users' behaviors. Three tasks were assigned to 30 graduate students and data were collected using questionnaires, search logs, and interviews. The qualitative and quantitative analysis of the data identified 14 distinct information-seeking strategies. The analysis showed significant differences in the frequencies and patterns of ISS employed between three tasks. The results of the study are intended to facilitate the development of task-based information-seeking models and to further suggest Web information system designs that support the user's diverse tasks.
    Date
    22. 3.2009 18:54:15
  15. Dickstein, R.; Greenfield, L.; Rosen, J.: Using the World Wide Web at the reference desk (1997) 0.01 
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    Date
    3. 8.1998 17:27:29
  16. KnowledgeCite announces KnowledgeCite Library (1998) 0.01 
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    Abstract
    KnowledgeCite have introduced KnowledgeCite Library: a WWW based information service designed to deliver premium scholarly reference information service designed to deliver premium scholarly reference information to library consortia using the latest Internet technology solutions. In addition to providing one stop access to an extensive collection of bibliographic databases, KnowledgeCite will offer full text access through its links to publisher Web sites, document delivery services and library holdings data
    Date
    25. 7.1998 9:46:22
  17. Windrath, M.: Auf der Suche nach der richtigen Antwort : Von der Bücherrallye bis zur Web-Recherche: Neuer Schulservice der Stadtbibliothek boomt (2006) 0.01 
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    Date
    3. 5.1997 8:44:22
    Source
    Bergische Landeszeitung. Nr.75 vom 29.3.2006, S.29
  18. Davis, P.M.: Information-seeking behavior of chemists : a transaction log analysis of referral URLs (2004) 0.01 
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    Abstract
    This study reports an analysis of referral URL data by the Cornell University IP address from the American Chemical Society servers. The goal of this work is to better understand the tools used and pathways taken when scientists connect to electronic journals. While various methods of referral were identified in this study, most individuals were referred infrequently and followed few and consistent pathways each time they connected. The relationship between the number and types of referrals followed an inverse-square law. Whereas the majority of referrals came from established finding tools (library catalog, library e-journal list, and bibliographic databases), a substantial number of referrals originated from generic Web searches. Scientists are also relying an local alternatives or substitutes such as departmental or personal Web pages with lists of linked publications. The use of electronic mail as a method to refer scientists directly to online articles may be greatly underestimated. Implications for the development of redundant library services such as e-journal lists and the practice of publishers to allow linking from other resources are discussed.
    Date
    31. 5.2004 11:28:12
  19. Literaturversorgung für die Wirtschaftswissenschaften : Arbeitsteilung und Kooperation zwischen der ZBW Kiel und der USB Köln (2002) 0.01 
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    Date
    9. 7.1996 20:34:28
    21. 2.2003 14:18:22
  20. Richardson, J.V.: Question master : an evaluation of a Web-based decision-support system for use in reference environments (1998) 0.01 
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    Abstract
    Designed for librarians, Question-Master (QM) is a decision support system automating some of the more routine, fact type reference questions encountered in libraries. A series of Web pages guides librarians through a set of clarifying questions before making recommendations of an appropriate electronic or relevant print resource from WorldCat, the OCLC Online Union Catalog. The goal is to improve the accuracy of reference transactions, which in turn should lead to increased end user satisfaction. Based on usability studies of QM's biographical module, the study found that, although the system was easy to use, its usability could be improved in several ways. Its ability to answer questions was 100%, with an accuracy rate of 66%. In addition, QM's accuracy was substantially better than most reported studies of real reference environments and certainly better than the Internet results of 20% for HotBot and 30% for AltaVista
    Source
    College and research libraries. 59(1998) no.1, S.29-37

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