Search (35 results, page 1 of 2)

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Abstract

This work tackles one of the fundamental problems of information management - how to get the right information to the right person at the right time. It provides a practical framework to enable information services to gather information from users in order to aid information system design, and to monitor the effectiveness of an information service. This new edition has been fully revised and now has increased coverage of the Internet. The Web raises many problems when it comes to meeting information needs - authority and overload, for example - and these problems make an effective information needs analysis even more crucial. There is a new methodology section on Web log analysis and focus group interviews. Practical advice is given concerning interview technique and an interview schedule is included.

LCSH

Information services

RSWK

Urheberrecht / Bibliothek (HBZ)

Subject

Information services
Urheberrecht / Bibliothek (HBZ)

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Abstract

There is very little qualitative data on what impact the Internet is having on information seeking in the workplace. Using open-ended interviews, questionnaires and observation, the impact of the Internet on the British Media was assessed. The focus was largely on newspapers, with The Guardian being covered in some depth. Over 300 journalists and media librarians were surveyed. It was found that amongst traditional journalists use was light. Poor access to the Internet - and good access to other information resources - were largely the reasons for this. Of the journalists it was mainly the older and more senior journalists and the New Media journalists who used the Internet. Librarians were also significant users. Searching the World Wide Web was the principal Internet activity and use was generally conservative in character. Newspapers and official sites were favoured, and searches were mainly of a fact-checking nature. Email was used on a very limited scale and was not regarded as a serious journalistic tool. Non-users were partly put off by the Internet's potential for overloading them with information and its reputation for producing information of suspect quality. Users generally dismissed these concerns, dealing with potential overload and quality problems largely by using authoritative sites and exploiting the lower quality data where it was needed. Where the Internet has been used it has not been at the expense of other information sources or communication channels, but online hosts seem to be at most risk in the future.

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Abstract

Purpose - This article is an edited version of a report commissioned by the British Library and JISC to identify how the specialist researchers of the future (those born after 1993) are likely to access and interact with digital resources in five to ten years' time. The purpose is to investigate the impact of digital transition on the information behaviour of the Google Generation and to guide library and information services to anticipate and react to any new or emerging behaviours in the most effective way. Design/methodology/approach - The study was virtually longitudinal and is based on a number of extensive reviews of related literature, survey data mining and a deep log analysis of a British Library and a JISC web site intended for younger people. Findings - The study shows that much of the impact of ICTs on the young has been overestimated. The study claims that although young people demonstrate an apparent ease and familiarity with computers, they rely heavily on search engines, view rather than read and do not possess the critical and analytical skills to assess the information that they find on the web. Originality/value - The paper reports on a study that overturns the common assumption that the "Google generation" is the most web-literate.

Footnote

Vgl. auch: Rowlands, I.: Google generation: issues in information literacy. In: http://www.lucis.me.uk/retrieval%20issues.pdf.

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Abstract

In the UK, both anecdotal and research evidence points to ever greater and more sophisticated use of the Web to provide health information and advice. The study reported here adds to this research with an online survey of Internet users' reported use of the Web to access information about health and their opinions about the advice that can be obtained there. Over a period of three weeks more than 1,300 people responded to an online questionnaire produced by The British Life and Internet Project; 81 per cent or 997 of the respondents were British. The prime purpose of the questionnaire was to obtain information on the characteristics of the users of health information Web sites, to obtain feedback regarding for what they used online health sites and what were the perceived outcomes associated with using online health information.

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Abstract

The paper delineates and explains an emerging, but significant, form of digital information seeking behaviour among information consumers, which the authors have called 'bouncing'. The evidence for this behaviour has emerged from five years of deep log analysis studies - an advanced form of transaction log analysis - of a wide range of users of digital information resources. Much of the evidence and discussion provided comes from the scholarly communication field. Two main bouncing metrics were applied in the log studies: site penetration, which is the number of items or pages viewed in a session, and return visits. The evidence shows that (1) a high proportion of people view just a few items or pages during a visit to a site and, (2) a high proportion of visitors either do not come back to the site or they did so infrequently. Typically those who penetrated a site least tended to return the least frequently. These people are termed 'bouncers'. They bounce into the site and then bounce out again, presumably, to another site, as a high proportion of them do not appear to come back again. Possible explanations - negative and positive, for the form of behaviour are discussed.

Source

Information processing and management. 43(2007) no.4, S.1085-1102

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Abstract

Virtually all UK and US newspapers and the vast majority of regional and even local titles are now represented on the web. Indeed, the Yahoo news and media directory lists no less than 114 UK newspapers online (as of November 1998). Broadcasters from the BBC and Sky downwards, and all the famous news agencies (Press Association, Reuters etc.) also boast comprehensive Internet services. With such an array of sources available, the future of mass access to the Internet, possibly via TV terminals, suggests that more and more people may soon opt for this medium to receive the bulk of their news information. This paper gives an overview of the characteristics of the medium illustrated with examples of how these are being used to both facilitate and enhance the content and dissemination of the news product. These characteristics include hyperlinking to external information sources, providing archive access to past reports, reader interactivity and other features not possible to incorporate into more passive media such as the hardcopy newspaper. From a survey of UK and US news providers it is clear that American newspapers are exploiting the advantages of web information dissemination to a far greater extent than their British counterparts, with the notable exception of The Electronic Telegraph. UK broadcasters, however, generally appear to have adapted better to the new medium, with the BBC rivaling CNN in its depth and extent of news coverage, use of links and other elements.

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Abstract

Evaluates, through deep log analysis, the impact of "Big Deal" agreements on the online searching behaviour of users of the Emerald digital library Web site, which provides access to more than 150 journals in the fields of business and information science. The purpose of the evaluation was to map the online information seeking behaviour of the digital library user and to see whether those signed-up to a Big Deal arrangement behaved any differently from the others. In general they did. The real surprise proved to be the strong consumer traits of the library's users. Research reported here refers to the first stage of a three-stage research project.

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Date

26. 2.2008 19:22:51

Footnote

Rez. in: Assignation. 14(1997) no.2, S.24 (S. Vogel); Journal of librarianship and information science 30(1998) no.1, S.68 (J. Secker)

LCSH

Information services

Subject

Information services

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Abstract

According to estimates the mobile device will soon be the main platform for searching the web, and yet our knowledge of how mobile consumers use information, and how that differs from desktops/laptops users, is imperfect. The paper sets out to correct this through an analysis of the logs of a major cultural website, Europeana. The behavior of nearly 70,000 mobile users was examined over a period of more than a year and compared with that for PC users of the same site and for the same period. The analyses conducted include: size and growth of use, time patterns of use; geographical location of users, digital collections used; comparative information-seeking behavior using dashboard metrics, clustering of users according to their information seeking, and user satisfaction. The main findings were that mobile users were the fastest-growing group and will rise rapidly to a million by December 2012 and that their visits were very different in the aggregate from those arising from fixed platforms. Mobile visits could be described as being information "lite": typically shorter, less interactive, and less content viewed per visit. Use took a social rather than office pattern, with mobile use peaking at nights and weekends. The variation between different mobile devices was large, with information seeking on the iPad similar to that for PCs and laptops and that for smartphones very different indeed. The research further confirms that information-seeking behavior is platform-specific and the latest platforms are changing it all again. Websites will have to adapt.

Source

Journal of the American Society for Information Science and Technology. 64(2013) no.7, S.1311-1322

Theme

Information Gateway

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Abstract

The article employs deep log analysis (DLA) techniques, a more sophisticated form of transaction log analysis, to demonstrate what usage data can disclose about information seeking behaviour of virtual scholars - academics, and researchers. DLA works with the raw server log data, not the processed, pre-defined and selective data provided by journal publishers. It can generate types of analysis that are not generally available via proprietary web logging software because the software filters out relevant data and makes unhelpful assumptions about the meaning of the data. DLA also enables usage data to be associated with search/navigational and/or user demographic data, hence the name 'deep'. In this connection the usage of two digital journal libraries, those of EmeraldInsight, and Blackwell Synergy are investigated. The information seeking behaviour of nearly three million users is analyzed in respect to the extent to which they penetrate the site, the number of visits made, as well as the type of items and content they view. The users are broken down by occupation, place of work, type of subscriber ("Big Deal", non-subscriber, etc.), geographical location, type of university (old and new), referrer link used, and number of items viewed in a session.

Source

Information processing and management. 42(2006) no.5, S.1345-1365

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Abstract

Purpose - This study provides evidence on the actual information-seeking behaviour of students in a digital scholarly environment, not what they thought they did. It also compares student information-seeking behaviour with that of other academic communities, and, in some cases, for practitioners. Design/methodology/approach - Data were gathered as part of CIBER's ongoing Virtual Scholar programme. In particular log data from two digital journals libraries, Blackwell Synergy and OhioLINK, and one e-book collection (Oxford Scholarship Online) are utilized. Findings - The study showed a distinctive form of information-seeking behaviour associated with students and differences between them and other members of the academic community. For example, students constituted the biggest users in terms of sessions and pages viewed, and they were more likely to undertake longer online sessions. Undergraduates and postgraduates were the most likely users of library links to access scholarly databases, suggesting an important "hot link" role for libraries. Originality/value - Few studies have focused on the actual (rather than perceived) information-seeking behaviour of students. The study fills that gap.

Date

23. 2.2009 17:22:41

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Abstract

Presents a brief, critical review of LISA PLaus: the CD-ROM database version of LISA and which includes the database of Current Research in Library and Information Science (CRLIS). The review covers the DOS version only, as it appeared in the Summer 1996 CD-ROM, noting that the Windows version was planned for the future. Points to the way LISA has found its mark, if not its fortune, in LISA Plus and notes its strengths, including: ideal suitability for current awareness in library and information science (LIS); massive and convenient consolidation of the published LIS literature; and massive increase in coverage from 7.900 abstracts in 1993 to over 12.000 currently. Criticizes certain features of LISA Plus, notably: the OPTI-Ware search interface; the combination of 2 databases (LISA and CRLIS) in a single, searchable database; and certain unexpected effects caused by the building of the Subject and Free Text indexes. Points particularly to great lack of consistency in the indexes and the indexing (faults that were fully rectified by a complete overhaul of the data in Summer 1996). Notes that LISA Plus is the first port of call for both information researchers and information science students. The Windows version of LISA Plus was launched in Spring 1997

Date

9. 2.1997 18:44:22

Source

Journal of librarianship and information science. 29(1997) no.3, A.161-162

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Abstract

Outlines a structure for analysing information needs. The purpose of the structure is to enable data on users to be collected in a systematic and routine manner. The form of analysis is demonstrated through a consideration of the information needs of newspaper journalists. Aspects of information need considered are: subject, nature, function, viewpoint, authority, quantity, quality, place of origin, speed of delivery, and processing/packaging. Considers the barriers to meeting information needs and training, time, resources, access and information overload. Also assesses the library's role in meeting information needs

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Abstract

Nowadays, end-users have quick and direct access to massive amount of information available on the Net. However, this information is unorganized expecting users to be able to identify and evaluate it in accordance with their information needs. Subject based information Gateways SBIG, organized collections of networked information, provide users with a catalogue of authoritative Internet resources, which can be searched and/ or browsed. This paper provides an evaluation of one such gateway - the Art, Design, Architecture & Media Gateway ADAM. It provides information on who these users are, how often they use the service, what their reasons for use are, which search methods and services they prefer and what are the advantages and disadvantages of an online information service.

Theme

Information Gateway

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Imprint

Oxford : Learned Information

Source

Online information 96: 20th International online information meeting, Proceedings, London, 3-5 December 1996. Ed.: D.I. Raitt u. B. Jeapes

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Abstract

There is a tendency for the information profession to neglect information use and the user. Discusses the factors which conspire to create this situation: the information profession is system driven; the profession is plagued by poor communication skills and insular attitudes; the expenditure of resources is thought to be excessive and unaffordable; and there is no existing easy or practical methodology. Considers the reasons why users' needs must be taken more seriously in future

Source

Managing information. 3(1996) no.6, S.31-33

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Abstract

Presents the results of a survey of 36 banking and finance institutions in the UK on their information professionals' use of the Internet as a source of business information. The survey revealed that less than a third are currently using the Internet. Discusses the disadvantages and advantages of the Internet both as an information source and in terms of management. At the moment the Internet is a complementary information source although in the future it may become an entry-point to other information sources

Theme

Information Resources Management

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Abstract

Purpose - This article aims to focus on usage data in respect to full-text downloads of journal articles, which is considered an important usage (satisfaction) metric by librarians and publishers. The purpose is to evaluate the evidence regarding full-text viewing by pooling together data on the full-text viewing of tens of thousands of users studied as part of a number of investigations of e-journal databases conducted during the Virtual Scholar research programme. Design/methodology/approach - The paper reviews the web logs of a number of electronic journal libraries including OhioLINK and ScienceDirect using Deep Log Analysis, which is a more sophisticated form of transactional log analysis. The frequency, characteristics and diversity of full-text viewing are examined. The article also features an investigation into the time spent online viewing full-text articles in order to get a clearer understanding of the significance of full-text viewing, especially in regard to reading. Findings - The main findings are that there is a great deal of variety amongst scholars in their full-text viewing habits and that a large proportion of views are very cursory in nature, although there is survey evidence to suggest that reading goes on offline. Originality/value - This is the first time that full-text viewing evidence is studied on such a large scale.

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Abstract

Collating data from a number of log and questionnaire studies conducted largely into the use of a range of consumer health digital information platforms, Centre for Information Behaviour and the Evaluation of Research (Ciber) researchers describe some new thoughts on characterising (and naming) information seeking behaviour in the digital environment, and in so doing, suggest a new typology of digital users. The characteristic behaviour found is one of bouncing in which users seldom penetrate a site to any depth, tend to visit a number of sites for any given information need and seldom return to sites they once visited. They tend to "feed" for information horizontally, and whether they search a site of not depends heavily on "digital visibility", which in turn creates all the conditions for "bouncing". The question whether this type of information seeking represents a form of "dumbing down or up", and what it all means for publishers, librarians and information providers, who might be working on other, possible outdated usage paradigms, is discussed.

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Abstract

The digital revolution represents an historic challenge to all information handlers who are likely to experience the rearrangement and redefintion of their roles and relationships. Discusses the threats, changes and challenges of the Internet to journalistic professionals, especially print journalists. These include: loss of monopoly in news production; loss of the exclusivity of news; loss of the need for news arbitrators, authorities and guardians; and the possibility that journalists may be peddling an obsolete product given that the younger generation do not regard newspapers as especially appealing. Discusses the implications of these facts for the information profession

Source

Managing information. 3(1996) nos.7/8, S.31-34