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Owen, T.: Success at the enquiry desk (1996) 0.00

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Footnote: Rez. in: Managing information 3(1996) no.9, S.46 (Z. Woodley)

Owen, T.: Success at the enquiry desk : Successful enquiry answering - every time (1998) 0.00

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Abstract: An essential desk-book aiming to help the information professional to become self-sufficient in answering enquiries. Step by step, it guides the reader through all the stages of research, from finding out what the enquirer really wants, to providing a polished, value-added answer, including: Techniques for getting started - Tips for efficient search strategies - How much information to select - How to meet deadlines every time - How to choose between printed and electronic sources - What to do when the anser is nowhere to be found